2. Poll
! Does your company
allow you to work
where and when you
like?!
3. About
Telework & Flexible Work Researchers / Consultants
! Architects of the Telework Savings CalculatorTM
Authors / Writers / Speakers
! Undress For Success—The Naked Truth About Making Money at Home (Wiley
2009)
! Workshifting/Telecommuting Benefits: The Bottom Line (Citrix Online 2010)
! Entrepreneur Magazine, American Express Open Forum, Wall Street Journal
! Verizon, WorldatWork, Citrix Online
Research cited in
! Harvard Business Review, Washington Post, Fortune, Inc magazine, and scores of
others
Kate Lister &
Tom Harnish
Principals of the
Telework Research Network
TeleworkResearchNetwork.com
4. ! Why Results Based Management?!
! Why Now?!
! How To Make It Work For You!
WARNING
This webinar may permanently
destroy your concept of work
6. The Results
Best Buy (2 years post-ROWE)
• 35% increase in productivity!
• 52 to 90% decrease in voluntary turnover!
• 56 to 100% increase in involuntary turnover !
(c) 2010 ROWE Business Case, CultureRx, LLC!
7. Results
JA Counter & Associates
(Financial Services)
• 18% increase in revenue
per full-time employee!
• 250% increase in profit per
full time employee!
• 14% improvement in
accuracy rates !
(c) 2010 ROWE Business Case, CultureRx, LLC!
GAP Inc
[ROWE] is the best ‘raise’ I’ve ever been
given.
I was recruited very strongly for another
position outside the company with slightly
better pay but much closer to my home. I
can honestly say that if it wasn’t for
[ROWE] I would have taken that job.
I love ROWE and I have never seen my
employees happier, while at the same
time having a rise in productivity.!
8. Results
Girl Scouts of San Gorgonio
Council (6 months post-
ROWE)
• 80% increase in job
satisfaction and engagement!
• 74%+ report improved
teamwork and productivity!
• 69% report improved
communication!
• 62% say they understand
their job duties better!
• 100% say they’re less likely to
look for another job!
(c) 2010 ROWE Business Case, CultureRx, LLC!
ROWE has given me true work ‐ life
balance.
I love that I feel trusted & honored to
work for this organization.
ROWE has been one of the best
operational changes that our
organization has ever made.
ROWE is not an employee “perk” – it
is a way of aligning the company’s
culture around key values that have a
positive impact on both the
employees and the company.!
9. What It Means to GoROWE
! Every day feels like Saturday
! You can work anywhere or any
way you want
! Unlimited paid time off as long
as your work gets done
! No Sludge
! All meetings are optional!
10. It Isn’t Easy Going ROWE
Warning: this is NOT an easy process. You
will receive objections and backlash. But
in the end, you will be happier and more
productive.
(c) 2010 ROWE Business Case, CultureRx, LLC!
11. ! Work+Life Fit(TM) !
! Cali Williams Yost!
“Successful units were
using flexibility not just
as an HR strategy, but as
a business strategy.” !
-- Marcee Harris Schwartz, BDO
Strategy Advisor!
2010 Business Excellence in
Workplace Flexibility!
-- Alfred P. Sloan!
2010 Best CPA Firms for Women!
-- American Society for Women Accountants and
the American Women’s Society of CPAs!
12. • Ability to recruit talent: " " " "+ 83%!
• Ability to retain talent: " " " "+ 82%!
• Ability to compete globally:" " "+ 74%!
• Overall productivity: " " " "+ 66%!
• Ability to provide quality service "+ 65%!
• Ability to develop talent: " " "+ 65%!
• Ability to manage resources: " "+ 65%!
BDO — Results:
20. Setting Performance Goals
! Top Down!
! Externally Focused!
• Customers!
• Shareholders!
! Qualitative &
Quantitative!
• As far down the
P&L as possible!
23. Contact Us:
Kate Lister and Tom Harnish!
Telework Consulting & Research!
TRN@TeleworkResearchNetwork.com!
Jessica Eastman, Citrix Online!
GoToMeeting, GoToWebinar, or GoToMyPC
Jessica.Eastman@Citrix.com!
This Webinar was sponsored by Citrix Online
For a free trial of GoToMeeting, GoToWebinar, or GoToMyPCvisit:
http://www.gotomeeting.com/TryIt
Download the white paper:
Results Based Management !
http://tinyurl.com/29ug8qu!
Notas del editor
James Mention: - Downloadable report address - Archive webinar will be available - Related work: Workshifting Benefits: The Bottom Line - shows savings of $10,000 per employee/year based on half-time workshifting