1. THANH TUAN PHAM
928 N Western Avenue, Los Angeles, CA 90029; 818 849 1397
www.linkedin.com/in/stephenpham23 tpham@mail.niagara.edu
EDUCATION
Niagara University 05/2016
Bachelor of Science in Tourism and Hospitality Management
Concentration in Hotel & Restaurant – Luxury Hospitality Management
Honors/Awards: Niagara University President Scholarship, Dean’s List
Lewiston, NY
RELEVANT EXPERIENCE
Flowers Hotel Group – Los Angeles, CA
Sales & Marketing Coordinator 08/2016 – Present
• Managed two email addresses for the company
• Managed and organized business contacts
• Managed and organized travel agent list
• Managed and organized exhibitor list
• Sent out invitation to each and everyone in all the lists as well as followed up with detailed
information
• Special projects for the NYC Trade Show and LA Trade Show
Sirtaj Hotel – BeverlyHills, CA
Front Desk Intern 08/2016 – 10/2016
• Registered guests and assigned rooms, accommodated special requests whenever possible
• Processed guests check-out
• Took reservations as well as knew cancellation policy and procedures
• Worked closely with house keeping department in keeping room status up-to-date as well as
coordinated requests for maintenance and repair
• Used proper phone etiquette
• Had suggestive selling techniques to sell rooms and to promote other services of the property
Trails of Indochina – Newport Beach, CA
Travel Agent Intern 05/2013 – 07/2013
• Assisted daily in checking all incoming emails
• Provided phone support, front desk
• Stock room upkeep
• Research comparisons
• Researched, booked and made reservation for supervisor
• Reviewed website and online accessibility
• Prepared reports and remotely submitted to the director
CERTIFICATIONS
• ServSafe Food Protection Manager certification, expires 2/10/2020
• Managing Front Office Operations certification since 2015
• Certification in Hotel Industry Analytics (CHIA), expires 5/4/2021
• CPR certified, expires 3/2018
• Certified Hospitality Graduate since 5/2016
RELEVANT SKILLS
Word – Excel – Power Point – Customer Service – Event Planning – POS System