Viva La Evolution! 5 Cs to Attract, Engage and Retain Staff in Today’s Social Age
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The document discusses evolving how organizations attract, engage, and retain top talent in the social age. It advocates adopting 5 Cs: (1) hire for competencies not just skills; (2) improve onboarding processes; (3) use participatory versus command-and-control management; (4) focus communication efforts on employee development and feedback; (5) reward employees fairly based on their contributions. Adapting these practices can help address challenges like low employee engagement and high turnover in the current business environment.
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Viva La Evolution! 5 Cs to Attract, Engage and Retain Staff in Today’s Social Age
- 1. Kim Seeling Smith Founder | CEO @LtUpYrWorkforce 5 Cs to Evolutionize How to Attract, Engage and Retain Top Talent in the Social Age
- 3. © 2014 Ignite Global Licensing Pty Ltd the shift Social Age Innovative Creative Strategic Industrial Age ! Routine Tactical Predictable Solutions Oriented!
- 4. of job growth is now coming from heuris4c work 70%
- 6. we are using industrial age prac@cesto hire and manage social age staff
- 7. of your staff is only mildly engaged to ac@vely dis-‐engaged 80%
- 8. © 2014 Ignite Global Licensing Pty Ltd Employee Engagement Trends strongest global increase
- 9. threat to employee engagement
- 10. at what cost?
- 11. of annual salary cost to replace 1 staff member 300%
- 12. cost in lost produc4vity for every dis-‐engaged staff member 1/3
- 13. 2028
- 14. global jobs unfilled by 2020 85 Million
- 15. interviewed over 5,000 candidates
- 16. studied why people leave
- 18. a lot of informa@on
- 19. © 2014 Ignite Global Licensing Pty Ltd Free Resources hFp://igniteglobal.com/5cs/ • A copy of the slides • Viva La Evolu+on eBook • Emo@onal On Boarding • Conversa@on Starters ! First 3 win copy of:
- 20. © 2014 Ignite Global Licensing Pty Ltd 5 Cs to Evolutionize How You Hire and Manage Top Talent in the Social Age
- 21. hire for skills
- 22. hire for abili4es / aRtude
- 23. reac4ve
- 24. © 2014 Ignite Global Licensing Pty Ltd ! ! Job Boards ! ! Recruiters ! Social ! Media ! Resume Databases ! Recruiting! Events Marke4ng Mapping Organization ! Company! Website ! ATS EVP ! Referral! Fees ! Alumni Tracking Passive Candidates proac4ve Best Practice Sourcing Model
- 25. teach hiring managers to interview
- 26. past performance is indica@ve of future results
- 27. on boarding
- 28. of staff turnover occurs within the first 45 days of employment 22%
- 29. © 2014 Ignite Global Licensing Pty Ltd 5 Cs to Evolutionize How You Hire and Manage Top Talent in the Social Age
- 32. Fat MiddleCritical People Squeaky Wheels employees come in 3 flavours
- 33. •Rock stars Squeaky Wheels: 20% fat middle: 60% Cri@cal People: 10 -‐ 20% •Sleepers where do you spend your 4me?
- 34. Fat MiddleCritical People Squeaky Wheels employees come in 3 flavours Spend 80% of time here
- 35. © 2014 Ignite Global Licensing Pty Ltd 5 Cs to Evolutionize How You Hire and Manage Top Talent in the Social Age
- 36. fairly
- 37. © 2014 Ignite Global Licensing Pty Ltd 5 Cs to Evolutionize How You Hire and Manage Top Talent in the Social Age
- 38. do your 4me
- 39. reward the right peoplefor the right behavioursin the right way
- 40. © 2014 Ignite Global Licensing Pty Ltd Your Staff Want to:
- 41. © 2014 Ignite Global Licensing Pty Ltd 5 Cs to Evolutionize How You Hire and Manage Top Talent in the Social Age
- 42. communica4on
- 44. © 2014 Ignite Global Licensing Pty Ltd 5 FOCUSed Conversa4ons for Greater Employee Engagement & Produc4vity 5 FOCUSed Conversations for Greater Employee Engagement and Productivity
- 45. © 2014 Ignite Global Licensing Pty Ltd Your Staff Want to:
- 46. © 2014 Ignite Global Licensing Pty Ltd 5 FOCUSed Conversa4ons for Greater Employee Engagement & Produc4vity 5 FOCUSed Conversations for Greater Employee Engagement and Productivity
- 47. funnel informa4on to staff
- 48. give praise
- 49. give them a voice
- 50. © 2014 Ignite Global Licensing Pty Ltd 5 FOCUSed Conversa4ons for Greater Employee Engagement & Produc4vity 5 FOCUSed Conversations for Greater Employee Engagement and Productivity
- 51. © 2014 Ignite Global Licensing Pty Ltd Performance Issues Most performance issues stem from a disconnect between what the manager perceives as meeting objectives and what the staff member perceives as meeting them
- 52. © 2014 Ignite Global Licensing Pty Ltd Performance Issues To drastically reduce performance issues managers must both clearly define and articulate expectations! Yet, few do
- 53. © 2014 Ignite Global Licensing Pty Ltd What are job OBJECTIVES? ! • Objectives are: • Outcomes not tasks • Can typically be measured • Optimally helps them understand where they fit into the overall organization
- 54. © 2014 Ignite Global Licensing Pty Ltd 5 FOCUSed Conversa4ons for Greater Employee Engagement & Produc4vity 5 FOCUSed Conversations for Greater Employee Engagement and Productivity
- 55. © 2014 Ignite Global Licensing Pty Ltd What happens during the CAREER DEVELOPMENT conversation? • Don’t be afraid to bring it up • This conversation should be had with all age groups • Manager should address: • Overall objective • Personal / professional goals • Make sure the two are aligned • The smallest things make the biggest difference • Help overcome setbacks
- 56. © 2014 Ignite Global Licensing Pty Ltd 5 FOCUSed Conversa4ons for Greater Employee Engagement & Produc4vity 5 FOCUSed Conversations for Greater Employee Engagement and Productivity
- 57. © 2014 Ignite Global Licensing Pty Ltd Self Direction Theory: Dan Pink
- 58. © 2014 Ignite Global Licensing Pty Ltd • Locus of Motivation • Internal / External Motivation • Internal: • Motivated by challenging themselves • External: • Motivated by doing well for others Locus of Motivation Internal Challenge External Praise
- 59. © 2014 Ignite Global Licensing Pty Ltd 5 FOCUSed Conversa4ons for Greater Employee Engagement & Produc4vity 5 FOCUSed Conversations for Greater Employee Engagement and Productivity
- 60. © 2014 Ignite Global Licensing Pty Ltd Introduction to Strengths According to the Gallup Organization • Teams whose members play to their Strengths most of the time are: • 50% more likely to have low employee turnover • 38% more likely to be highly productive • 44% more likely to earn high customer satisfaction scores • #1 Indicator of success for individuals
- 61. © 2014 Ignite Global Licensing Pty Ltd 5 Cs to Evolutionize How You Hire and Manage Top Talent in the Social Age
- 62. © 2014 Ignite Global Licensing Pty Ltd Companies with high employee engagement levels have: • 37% lower absenteeism • Up to 65% lower turnover • 48% fewer safety incidents • 41% fewer quality incidents (defects) • 10% higher customer metrics • 21% higher produc@vity • 22% higher profitability
- 63. @me to update your human capital prac4ces
- 64. © 2014 Ignite Global Licensing Pty Ltd Free Resources hFp://igniteglobal.com/5cs/ • A copy of the slides • Viva La Evolu+on eBook • Emo@onal On Boarding • Conversa@on Starters ! First 3 win copy of:
- 65. P: (512) 333-‐4587 E: Kim@IgniteGlobal.com W: IgniteGlobal.com Recent Clients @LtUpYrWorkforce Ignite Global 10% Discount on any of our Social Age Engagement™ Programs
- 66. ques4ons
- 67. Kim Seeling Smith Founder | CEO @LtUpYrWorkforce 5 Cs to Evolutionize How to Attract, Engage and Retain Top Talent in the Social Age