Presented by Heidi Adams and Connor Wilson

1. Addressing IT Modernization
Challenges Across the
U.S. Public Sector
Heidi Adams
ThousandEyes Product Specialist
headams@cisco.com
Connor Wilson
ThousandEyes Solutions Architect
connwils@cisco.com

2. Featured Speakers
Heidi Adams
Product Sales Specialist
ThousandEyes
Connor Wilson
Technical Solutions Architect
ThousandEyes

3. Before We Begin...
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© 1992–2022 Cisco Systems, Inc. All rights reserved.

4.  Modern IT Challenges
 Why ThousandEyes
 Vantage Points
 Use Cases
 Demo
Agenda

5. Ownership shrinking. Dependencies growing.
Our World’s Changed
SaaS
SaaS SaaS
SaaS
SaaS
Private
Cloud
Public
Cloud
Cloud
is the new datacenter
Internet
is the new network
SaaS
is the new app stack
Home
is the new office

6. The Stakes Are Higher than Ever
Your Apps
$65M
Facebook lost
revenue
from 2021 outage
Source: Forbes
Your People
$7.8T
Lost productivity
from disengaged
employees
Source: Gallup
Your Infrastructure
$560
Average cost/minute
of network
downtime
Source: Gartner

7. Stock photo of keeping the lights on
Option 2

8. Internet-centric networks
SD-WAN & Global Backbones
SaaS & API Dependencies
Cloud-Native Apps
SASE
Mobile & Edge
Hybrid work
Operational
Impact of the
Complexity Curve
Technology is revolutionizing the way
networks are built & how users experience
modern SaaS and Cloud-based apps
But most operations teams still struggle to
efficiently detect & diagnose issues as they
arise between the user and the app

9. Detect Diagnose Remediate Prevent
Help Customers Shift from Reactive to Proactive

10. We enable our customers to
see, understand and improve
the quality of the digital
experience they deliver through
equipping them with the visibility
they need to treat every network
like it’s their own.

11. Routing
Network
DNS
Web/SaaS
API
Vantage points
Connected ecosystem
Alerts and reports
API and integrations
Correlation
Visualization
Event detection
Visibility
where it matters
Intelligence
driven from data
Actions
guide collaboration

12. 12
© 1992–2021CiscoSystems,Inc. All rightsreserved.
Visibility end-to-end is complex
Network gateway
SSO
Remote access
SECURITY AS A SERVICE
Public cloud/
SaaS
SD-WAN
mesh
Network Services
Internet
Private apps/nets
Co-location nets
Gateway
Hybrid or Remote
Employees/Students/Faculty
Network edge
tunnel
SD-WAN
VISIBILITY
Is it the
Application?
Is it the
SECaaS?
Is it the
ISP?
Is it the SaaS
app?
Is it the
WiFi?
Is the home
network?
Is it the VPN
Gateway?
Is it the
transit ISP?
Is it the
LAN?
Secure web
gateway
Cloud access
security broker
(CASB)
Adaptive
MFA
DNS
security
Device posture
and health
Behavior
analytics
Clientless
remote access
Webex
Is it
Webex?

13. 13
© 1992–2021CiscoSystems,Inc. All rightsreserved.
Seattle, WA
Denver, CO
Chicago, IL
CDN
Corp Device
BYOD
VDI
Wireless
Network
Wireless
Gateway
Mobile
Networks
Local
ISP
VPN
Cloud
Proxy
SWG
ISP Transit
Providers
Cloud
Providers
Web Apps
SaaS Apps
Datacenter
Infrastructure
Direct
Connect
SaaS
Onramp
DNS
Headless
Corp Device
BYOD
VDI
Wireless
Network
Wireless
Gateway
Mobile
Networks
Local
ISP
VPN
Cloud
Proxy
SWG
ISP Transit
Providers
Cloud
Providers
Internal
Apps
Datacenter
Infrastructure
Direct
Connect
SaaS
Onramp
DNS
Digital Transformation Creates Massive Blind Spots
Hybrid Work Locations and
Last Mile Network
CDN, Cloud Security and
Secure Access
SD-WAN and Internet
Peering and Transit
Hybrid Cloud and SaaS
Infrastructure
Is it the user
environment?
Is it the provider? Is it the network? Is it the application?

14. 14
Copyright ©2020 ThousandEyes, Inc. All Rights Reserved. @ThousandEyes
Internet Insights
• Detection of global network outages
• Identification of affected domains
App Experience
• Transaction scripting, page load
HTTP/DNS/RTP Server
• HTTP Availability, response time,
throughput
Network Metrics
• Packet Loss, Latency, Jitter
Path Visualization
• Hop-by-hop; multi-point; bidirectional
• Metrics and data per hop
• Integrated Outage Detection
BGP Monitoring
• Reachability, path changes, updates
Deep Visibility into every Layer
Time Correlated

15. © 2022 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
See The Internet Like It’s Your OWN Network
Data
Center
Data
Center
SaaS
IaaS
CDN
DNS
DNS
Provider Security Provider
API
Customer
Cloud Endpoint
Enterprise

16. Internet Insights/Application Insights
“Google Maps for the Internet”

17. 17
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. @ThousandEyes
Internet Insights/Application Insights
Intersight Insights/Application Insights – www.thousandeyes.com/outages
• SaaS – Microsoft/O365, Google/G Suite, SalesForce, Workday, Oracle HCM, SAP
Concur, ServiceNow, YouTube, Splunk
• IaaS/Cloud – Azure, AWS, GCP, Oracle, IBM, Alibaba
• SECaaS – Zscaler, DUO, Okta, Umbrella
• UCaaS – Webex/Zoom/Microsoft Teams, Cloud Calling
• DNS – Monitoring of DNS servers, resolvers and records that are hosted within
customer networks, in managed DNS providers such as Umbrella, Dyn, NS1, AWS
Route 53, Neustar, and UltraDNS.
• CDN – Akamai, Fastly, AWS, MaxCDN, Verizon Edgecast, Cloudflare, Amazon
Cloudfront, and Limelight Networks, as well as potentially origin servers
• ISP – Lumen, AT&T, Verizon, Comcast, NTT, Cogent

18. 18
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. @ThousandEyes
ThousandEyes Use Cases
Customer Facing
Website
Citizen/Student facing
services
Work with 3rd Party
Providers
ISP, DNS, CDN, DDoS
Mitigation Providers, etc.
SD-WAN and
Modern WAN
VPN, Viptela, Meraki
Or All Others
Secure Access &
Cloud Security
SASE, Umbrella,
Zscaler, etc.
Work from Home or
Hybrid Workforce
End Points, VPN, Home
Network, etc.
Critical SaaS
Applications
O365, Salesforce, Epic,
Google, LMS, etc.
Collaboration
and VoIP
Webex, MS Teams, Zoom,
Slack, Google Meet, etc.
Cloud
Infrastructure (IaaS)
Migrations, AWS, Azure,
GCP, SAP, etc.

19. 19
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. @ThousandEyes
Customer Facing
Website
Citizen/Student facing
services
Work with 3rd Party
Providers
ISP, DNS, CDN, DDoS
Mitigation Providers, etc.
SD-WAN and
Modern WAN
VPN, Viptela, Meraki
Or All Others
Secure Access &
Cloud Security
SASE, Umbrella,
Zscaler, etc.
Work from Home or
Hybrid Workforce
End Points, VPN, Home
Network, etc.
Critical SaaS
Applications
O365, Salesforce, Epic,
Google, LMS, etc.
Collaboration
and VoIP
Webex, MS Teams, Zoom,
Slack, Google Meet, etc.
Cloud
Infrastructure (IaaS)
Migrations, AWS, Azure,
GCP, SAP, etc.
Use Case: Anything that has an IP
Address or URL
ThousandEyes Use Cases

20. 20
Copyright ©2022 ThousandEyes, Inc. All Rights Reserved. @ThousandEyes
© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Public
The Total Economic Impact of
Cisco ThousandEyes End User Monitoring
This document is an abridged version of a study commissioned by Cisco ThousandEyes: The Total Economic Impact™ of Cisco ThousandEyes End User Monitoring, August 2022.
173%
ROI
<6
Month
payback period
>50%
Productivity
boost for ITOps
and NetOps teams
6.9%
Boost
in hourly productivity for
remote, non-customer-facing
employees
50-80%
Reduction
of MTTI for P1 and P2
incidents impacting remote
workers
5.5%
Increase
in hourly revenue productivity
for remote revenue-generating
employees

21. Demo

22. 22
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23. Q&A