Best Practices for Monitoring Cloud Networks
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The document discusses best practices for monitoring cloud networks using ThousandEyes. It outlines a cloud readiness lifecycle including benchmarking performance before deployment, establishing a baseline after deployment, and continuously monitoring and optimizing performance during operations. The presentation includes an agenda, overview of ThousandEyes capabilities, discussion of cloud adoption trends, the readiness lifecycle framework, operational considerations, and a demo of the ThousandEyes platform.
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Best Practices for Monitoring Cloud Networks
- 1. 1© 2017 ThousandEyes Inc. All Rights Reserved.Confidential © 2017 ThousandEyes Inc. All Rights Reserved. Best Practices for Monitoring Cloud Networks Ian Waters – Solutions Marketing Director, ThousandEyes Tim Hale – Solutions Engineer, ThousandEyes
- 2. 2© 2017 ThousandEyes Inc. All Rights Reserved. • Welcome & Introduction • Market Context • Cloud Readiness Lifecycle • Demo • Wrap up & Q&A Agenda
- 3. 3© 2017 ThousandEyes Inc. All Rights Reserved. About ThousandEyes Network Intelligence platform that gives you a complete picture from users to internal and cloud-based applications Surface insights from a global data set Lightweight, flexible data collection Unified view of diverse performance data Solve issues across shared infrastructure See any network like it’s your own Routing User App End-to-End Performance Data App Performance User Experience Network Topology Routing Topology Enterprise, Endpoint and Cloud Agents Network Connectivity Device Performance
- 4. 4© 2017 ThousandEyes Inc. All Rights Reserved.© 2017 ThousandEyes Inc. All Rights Reserved. Market Context
- 5. 5© 2017 ThousandEyes Inc. All Rights Reserved. “By 2020, more compute power will have been sold by IaaS and PaaS cloud providers than sold and deployed into enterprise data centers.” “More leading-edge IT capabilities will be available only in the cloud, forcing reluctant organizations closer to cloud adoption.” Cloud Adoption Gartner, Market Insight: Cloud Computing's Drive to Digital Business Creates Opportunities for Providers
- 6. 6© 2017 ThousandEyes Inc. All Rights Reserved. PCAP SNMP Flow Branch Office Branch Office Branch Office Branch Office Data Center Networks and Services You Don’t Control
- 7. 7© 2017 ThousandEyes Inc. All Rights Reserved. Networks and Services You Don’t Control
- 8. 8© 2018 ThousandEyes Inc. All Rights Reserved. You Still Own Service Delivery Outcomes “I&O leaders are still ultimately responsible for the uptime and performance of cloud- hosted applications, even though performance degradations or outages may be beyond their control.” Network Performance Monitoring Tools Leave Gaps in Cloud Monitoring, Gartner 00301635, May 2016
- 9. 9© 2018 ThousandEyes Inc. All Rights Reserved.© 2018 ThousandEyes Inc. All Rights Reserved. Customer Methodology
- 10. 10© 2018 ThousandEyes Inc. All Rights Reserved. Cloud Readiness Lifecycle • Internet unpredictability is a “new normal” that must be baselined to de-risk rollouts • Speed and accuracy of service provider escalation is key to MTTR • Visibility is critical to containing helpdesk costs and deliver user experience • ThousandEyes offers best practice advice based on experience with leading global customer base Continuous Readiness for the Cloud ReadyOperate Deploy
- 11. 11© 2018 ThousandEyes Inc. All Rights Reserved. Cloud Readiness Lifecycle Key Considerations Ready • Benchmarking – How can you try before you buy? • Response Times and Page Load – Measure the contributing components (DNS resolution time, Network Latency, SSL Time, Server Wait Time) • Compare on-net and off-net performance – How does performance vary by user, depending on location, network access mechanism, etc.? – If worse, where is the bottleneck? • Backhaul Strategy Impacts User Experience – Where do you hand off traffic to the Cloud? • Collect Real User Measurements – Collect app and network layer stats – what needs improvement?
- 12. 12© 2018 ThousandEyes Inc. All Rights Reserved. Readiness Phase Old Way ThousandEyes Way • User based pilots & testing • Manual tracking of complaints to correlate to specific locations/networks • Run pings & traceroutes to test network performance • Run scripted transaction tests at fixed intervals throughout the day • Scheduled Reports • Path Trace measures network data performance hop-by-hop paths 3 Remediate & Fix • Find and fix issues ahead of roll-out • Establish escalation processes 2 Set Baseline • Establish baseline metrics & configure alerting • Communicate success criteria • Create dashboards and reports • Train teams (service desk, NOC, etc.) 1 Establish Footprint • 2,000+ Cloud Agents for quick start • Enterprise & Endpoint Agents for key locations, individuals & devices
- 13. 13© 2018 ThousandEyes Inc. All Rights Reserved. • Flexible Deployment – A cloud solution for cloud networks – Easy to set up and change • Open Platform for Integrations • Performance Reporting – Build stakeholder confidence with executive style dashboards linked to established baseline • Self Service – Reduce time spent fielding queries by training key groups to access reports themselves • Speed of Trouble-shooting – Isolate & fix roll-out issues quickly to ensure a positive user experience as services are deployed Cloud Readiness Lifecycle Key Considerations Deploy
- 14. 14© 2018 ThousandEyes Inc. All Rights Reserved. 14 Operational Dashboards
- 15. 15© 2018 ThousandEyes Inc. All Rights Reserved. • No such thing as “steady state” in the cloud – Ability to constantly change, refine & adjust / Recalibrate baseline metrics over time – Export, store, analyse data – retain historic incidents • Supplier & partner management – Move from reactive to proactive model – Leverage the in-built collaboration capabilities – Use reporting to enforce SLAs with suppliers • Support – In platform support from global team of customer success engineers • Evergreen – Cloud based platform renews automatically – Consumption based Cloud Readiness Lifecycle Key Considerations Operate
- 16. 16© 2018 ThousandEyes Inc. All Rights Reserved.© 2018 ThousandEyes Inc. All Rights Reserved. Demo
- 17. 17© 2018 ThousandEyes Inc. All Rights Reserved. Resources • Upcoming webinars! – Office 365 Monitoring Best Practices – April 17th 2018 – 1000 GMT https://www.thousandeyes.com/webinars/office-365-monitoring-best-practices-emea • Resource Center - https://www.thousandeyes.com/resources – E-Book - Network Intelligence and the Modern Enterprise WAN – White Paper - Monitoring Secure Web Gateways (SWG) with ThousandEyes • Free Trial of ThousandEyes - https://www.thousandeyes.com/signup • Please complete the survey!
- 18. 18© 2018 ThousandEyes Inc. All Rights Reserved. https://www.thousandeyes.com/events/connect/london-2018
- 19. 19© 2018 ThousandEyes Inc. All Rights Reserved.© 2018 ThousandEyes Inc. All Rights Reserved. Thank you
- 20. 20© 2018 ThousandEyes Inc. All Rights Reserved. Understand Response Times co.sharepoint.com
- 21. 21© 2018 ThousandEyes Inc. All Rights Reserved. Pinpoint Root Causes, Proactively Remediate co.sharepoint.com
- 22. 22© 2018 ThousandEyes Inc. All Rights Reserved. 22 Collaborate with Provider over Shared Data
Notas del editor
- Before we start a couple of points of housekeeping. Firstly, we’d love your questions via the GoToWebinar Q&A panel that you should see to the right of your screen. Keep those coming during the presentation and we have some of our lovely colleagues lined up to answer those as we go, or save them to the end when we hope to allow some time for Q&A. Secondly, anyone who’s registered for this session will get a follow up email tomorrow with a link to the recording of this session and the slideshare. We’re looking to make the most of your time so Stefan and I are aiming to take 25 to 30 minutes, let’s see what we’re going to cover.
- ThousandEyes was founded in 2010 and has office in the US, UK & now Japan. We’re backed by some key technology investors such as Sequoia, Sutter Hill, Google Ventures and Salesforce Ventures and provide a cloud based solution for network intelligence. Our customer include all 5 of the global top 5 software companies, 5 of the top 6 US banks and 3 of the Big 4 banks in the UK, as well as customers across manufacturing, retail, online commerce and any industry that is concerned with cloud migration and application availability for it’s employees and customers. We leverage our end-point, enterprise and cloud agents to investigate the corporate network, the internet and cloud provider networks to give you a unified view. You can use this intelligence to correlate application performance to network health on a global scale and because it’s a cloud based solution it’s dynamic and shareable so you can easily collaborate with network, cloud and service partners to solve what would have previously been complex network issues. So – Who Moved My Network?
- One of the things that the shift to cloud and SaaS does is that it changes the nature of networking. This is what networking looks like in an enterprise before cloud. You’ve got a data center and branch offices connected by a traditional, MPLS WAN. All the apps and services live in the data center, all the users live in the branch offices, and MPLS is predictable. Within the four walls of your enterprise network, since you own and control all the network infrastructure equipment, you can gather monitoring data like SNMP, packet capture and flow data. Only problem is that, this is no longer reality when you’re in the cloud.
- This is reality, you’ve shifted to a picture where you rely on the Internet, a huge and growing number of networks and services you don’t own or control, where customers and users are all over the map, literally, where your network communciations are traversing multiple ISPs in every transaction, plus very likely a security services provider, and in many cases a CDN. None of that will work if DNS doesn’t translate URLs to numeric IP addresses in a timely way. Oh, and that monitoring data you’ve been collecting from your network infrastructure? You can’t get it from all those other networks. This is a sea change in your business dependencies and your level of visibility when you move to the cloud and to SaaS.
- So, for most of us on this call the fact is that our network has moved, let’s investigate why.
- Constantly changing SaaS networks New APIs every week Internet constantly changes shape
- Constantly changing SaaS networks New APIs every week Internet constantly changes shape
- Constantly changing SaaS networks New APIs every week Internet constantly changes shape
- Constantly changing SaaS networks New APIs every week Internet constantly changes shape