1. Tiffany Frazier
Fraziertn@gmail.com
(704)299-5327
Customer Service Professional with over 10 years of sales, management and financial services
experience. With prior experience in management and operating a financial services business, I bring a
wealth of knowledge with the ability to understand key performance indicators, driving results and
providing strategic leadership to meet production standards. A strong leader and developer of success,I
bring necessary skills to guide a team towards success. I have strong accomplishments in combining
business acumen with skill and dedication to create efficiencies within an organization. Particular
strengths include:
∙Coaching & Development ∙Payroll & Operating Expenses ∙OrganizationalSkills
∙Time Management ∙Loss Prevention ∙Auditing
∙Autonomy ∙Coverage Analysis ∙Compliance Awareness
Professional Experience:
The Bradley Agency LLC,Charlotte, NC 2012-present
Agent/Broker
 Responsible for soliciting, processing and closing the sale of new health, dental, vision and life
insurance applications.
 Renew existing business and sell new business to existing clients.
 Lead, conduct enrollment benefit meetings and health fairs for potential business.
 Exhibit strong problem solving and organizational skills.
 Excellent customer service skills including a sense of urgency and ownership for resolving
client issues.
BCBG Maxazria Charlotte, NC 2009-2011
Store Manager
 Recruited, hired, developed and retained top management and sales talent for the company,
ensuring optimal staffing levels.
 Recognized performance issues in a timely manner and partnered with the District Manger to
develop action plans for resolution.
 Achieved predetermined financial budgets to include payroll management, shrink goals and
maintained all operational standards to secure the assets of the store’s physical location.
 Directed and executed strategic brand appropriate merchandising to maximize sales and
presentation standards.
 Ensured effective execution of all operational activities/task.
UniversityofMaryland UniversityCollege Landover,MD 2007-2009
Undergraduate Academic Advisor
 Provided academic advising to undergraduate students within the college
 Collaborated with the University Student Office of Admissions to provide information to
prospective and current students.
 Functioned as a liaison to one or more academic units disseminating information to and from the
academic units within the college.

2.  Involved in university service through participating in the academic advisement teams and other
university or college committees related to academic advising, student success, retention and
graduation.
TIAA-CREF Charlotte, NC 2004-2007
Retired Benefits Services
 Managed a steady volume of inbound/outbound phone calls with a high degree of
professionalism.
 Exercised judgement and discretion with respect to client relations and problem resolutions.
 Established IRAs, Saving & Investment plans and other investment options to new and existing
TIAA-CREF clients.
 Maintained relationships with points of contacts in key departments including Wealth
Management, Client Services along with HR and CFOs.
 Gathered, compiled and reported sensitive and confidential information relevant to/for the
department.
Education:
 University of North Carolina at Charlotte 1998-2003, 2013-CURRENT
 North Carolina School of Insurance for Life & Health 2014
Health & Life License received, currently active