How online trust and safety is rising to be a new dimension for real-time engagement. This was first published as part of Agora's RTE2020 Conference. Presented by Tiffany Xingyu Wang, Chief Strategy Officer at Spectrum Labs and GM and Co-Founder at Oasis Consortium.

1. Online Trust and Safety:
A New Dimension for RTE
Tiffany Xingyu Wang
Chief Strategy Officer, Spectrum Labs
General Manager, Oasis Consortium

2. Trust and Safety:
No longer simply a
“nice-to-have.”

3. of 18-29 year olds
experience hate speech
or harassment online1
65%
Data wakes us up
of people use
reporting features on
social platforms2
18%
decline in purchase
intent when exposed
to unsafe content3
2x
d
1 ADL: Online Hate and Harassment: The American Experience
2. Bark.us
3. The Brand Safety Effect
Toxicity is prevalent online.
A reactive approach is insufficient.
Toxicity leads to revenue loss.
User safety is tied to revenue through engagement, and disengagement

4. Don’t let your nightmare become true
Brand safety centers around user safety
Openness
Accountability
Security
Innovation
Sustainability

5. Keep calm and carry on
Path to community health secures your path to engagement

6. UGC-intense platforms are taking action

7. Keep calm and moderate on: Gaming
Spectrum’s
Behavioral Identification
Context matters
Player is Suspended
Chat is Removed
Send for Review
Player is Warned
Sexual Bullying
Threat
Hate Speech CSAM Grooming
+ More
Voice Username
Player text chat
Real
Time
API
Batch
Web-
hook
Batch
Identify and act on disruptive behaviours with optimal effectiveness

8. Keep calm and moderate on: Dating
User is Banned
Message is Not Sent
Send for Review
User is Warned
Harassment Misogyny
Threats
Underage users Solicitation
+ More
Profiles Comments
User text chat
Real
Time
API
Batch
Web-
hook
Batch
Enable high-performing automation with metadata feeds
Spectrum’s
Behavioral Identification
Metadata matters
+ Metadata

9. Keep calm and moderate on: E-Learning
Hate Speech Solicitation
Profanity
Scams/Spams Sexual
+ More
Courses: transcripts and audio
UGC: comments, direct msgs, etc
Real
Time
API
Batch
Web-
hook
Batch
Recognize and respond to grey area content that threatens revenue and brand equity
Spectrum’s
Behavioral Identification
Real-time vs. Timeliness
User is Suspended
Comment Removed
Send for Review
User is Warned
Transcripts Flagged
Transcripts Removed

10. Sexual solicitation
Harassment
Underage user
Toxic
Off topic
Phishing
Insults
Radicalization
Custom
]
Illegal Solicitations
Payment Plans
Profanity
Spam
Offline transaction
40+ Behaviors Identified
Contextual AI > Key words
CSAM Grooming
White Nationalism
Cyberbullying
Sexual
Doxxing
Sentiment
Emotions
Complaint
Self Harm
Violence
Hate Speech
Human Trafficking
Severe Toxic
Threats
Misogyny
RTE Content Types
English
Spanish
French
Polish
German
Dutch
Portuguese
Italian
Russian
Arabic
Hindi
+More
30+ Languages Supported
BUT, real-time moderation with accuracy is hard
A tale of contextual AI and data vault

11. This paradigm shift calls for leaders
The OASIS Consortium sets guardrails for the future state of our virtual world. Join us!
@ConsortiumOasis
Join us on LinkedIn & Twitter
https://OasisConsortium.com

12. Thank You
Tiffany Xingyu Wang
Tiffany@getspectrum.io | @TiffanyXingyuW
SpectrumLabsAI.com | OasisConsortium.com