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50 Facts About Social Media
       For Business




         The Anglum Group
The Anglum Group




It doesn't matter what your industry, social media matters. And
whether you're a marketer, entrepreneur or some other
professional, you've probably wondered what that means for
you.

Here, to give you some interesting food for thought, are 50
statistics about social media for business today!




                   50                                   The Anglum Group   2
General Social Media Facts

   62% of adults worldwide now use social media
   Over 80% of Americans use social media
   91% of those Americans access social media every month
   People spend more online time social networking than they do
    emailing, searching or shopping
   Social media is the most popular online activity
   22% of online time is spent on social networks
   Around 40% of people access their social media accounts on
    mobile devices




                                                       The Anglum Group   3
Specific Social Networks

   Facebook is still the top destination among social networks
   There are over 800 million people using Facebook
   Americans spend more time on Facebook than on any other
    United States website
   More than half of Facebook users log in every day
   42% of mobile users are sharing multimedia on Facebook
   51% of Facebook users are more likely to buy from brands
    they follow
   Smartphone users now spend as much time on social
    networking apps as they do playing games




                                                         The Anglum Group   4
Specific Social Networks

   40% of Twitter users regularly search for products via Twitter
   64% of Twitter users are more likely to buy from the brands
    they follow
   12% of people have bought a product because of info on
    Twitter
   Pinterest is the third most popular social network, right behind
    Twitter and Facebook
   Buyers referred from Pinterest are 10% more likely to make a
    purchase
   On mobile devices, Google+ is the second most used social
    network




                                                           The Anglum Group   5
Demographics Info

   98% of 18- to 24-year-olds use social accounts every month
   College towns have the highest Facebook logins
   57% of Facebook users have completed some college and
    24% have degrees
   46% of Facebook users are 45 or older
   60% of Pinterest users are female
   50% of Pinterest users are in the United States
   50% of Google+ users are 24 or younger




                                                       The Anglum Group   6
Social Media for Business

   53% of small businesses are using social media
   88% of them are using social media to increase exposure
   60% of small business decision makers spend less than $100 on
    social media
   53% of active social media users follow a brand
   65% of the world's top companies have an active Twitter profile
   90% of marketers are using social media for business
   93% of marketers using social media rank these tools as important
   43% of marketers have seen sales increase due to social
    campaigns
   According to Ning, it only takes 20 people to build meaningful
    many-to-many networking


                                                           The Anglum Group   7
Social Media for B2B

   44% of small to mid-sized business (SMB) decision-makers
    use social media
   86% of those SMB decision-makers use Facebook
   41% of SMB decision-makers use LinkedIn
   33% use Twitter




                                                      The Anglum Group   8
Social Media and Customer Relations

   20% of social media users would make a purchase from a
    social media site
   50% of small business owners have reported getting new
    customers through social media activity
   47% of consumers are somewhat likely to buy from a brand
    they follow online
   Active adult social media users are 75% more likely to spend
    a lot of money on music
   Active adult social media users are 47% more likely to spend
    a lot of money on clothes, shoes and accessories




                                                        The Anglum Group   9
Social Media and Customer Relations

   Social media users are willing to pay a 21% premium for brands
    that deliver great service through social media
   Social media users who have a great service experience tell an
    average of 42 people, compared to 9 for those who aren't on
    social channels
   60% of them are also willing to post on Facebook about
    products/services if they get a great deal or discount
   Social media users who have a bad service experience will tell
    an average of 53 people, compared to 17 for those who aren't
    on social channels
   According to research from ComScore, brands that post at least
    once a day will reach 22% of their fans in a given week




                                                         The Anglum Group   10
Stat Sources

   The Social Skinny
   Media Bistro
   Social Media Examiner
   Mashable
   Straight North, LLC




                            The Anglum Group   11
The Anglum Group



The Anglum Group is a management consulting company that focuses on
delivering innovative cost-effective retail customer marketing solutions to
our clients. Specifically, we provide insight and expertise based upon our
many years of retail experience – allowing our clients to realize their
marketing objectives. We are not content just identifying the proper
course of action, we stay with the project until the benefit is realized.

The companies that we work with are leading retailers that are either
extending their existing customer capability or companies looking to
improve the return on their initial marketing technology investment. Our
emphasis is on customer understanding, customer strategy development
and marketing execution based upon industry best practices.

All of our staff are former retail professionals that have a blend of
Marketing and Technology skills who are adept at identifying and applying
proven practical approaches to achieve desired return on investment.




                                                                The Anglum Group   12
The Anglum Group




                   The Anglum Group   13
Scope of Practice

  CRM Best Practices
                          Customer Identification – Multi-Channel

                                          CRM Roadmap Development
         Business Analytics

    Program Strategy                Database Assessment

                                                 RFP Management
 Business Case Development
                              Loyalty Programs
                                             Sports/Event Marketing
    Privacy - US / International

                   Credit Card Partnership Marketing

Mobile Application and Program Development
                                                    Social Media

                                                               The Anglum Group   14
Anglum Group Clients




                       The Anglum Group   15
The Anglum Group LLC


   3835 Susan Lane
Minnetonka, MN 55345
    952.223.2000

www.anglumgroup.com

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50 Facts About Social Media For Business

  • 1. 50 Facts About Social Media For Business The Anglum Group
  • 2. The Anglum Group It doesn't matter what your industry, social media matters. And whether you're a marketer, entrepreneur or some other professional, you've probably wondered what that means for you. Here, to give you some interesting food for thought, are 50 statistics about social media for business today! 50 The Anglum Group 2
  • 3. General Social Media Facts  62% of adults worldwide now use social media  Over 80% of Americans use social media  91% of those Americans access social media every month  People spend more online time social networking than they do emailing, searching or shopping  Social media is the most popular online activity  22% of online time is spent on social networks  Around 40% of people access their social media accounts on mobile devices The Anglum Group 3
  • 4. Specific Social Networks  Facebook is still the top destination among social networks  There are over 800 million people using Facebook  Americans spend more time on Facebook than on any other United States website  More than half of Facebook users log in every day  42% of mobile users are sharing multimedia on Facebook  51% of Facebook users are more likely to buy from brands they follow  Smartphone users now spend as much time on social networking apps as they do playing games The Anglum Group 4
  • 5. Specific Social Networks  40% of Twitter users regularly search for products via Twitter  64% of Twitter users are more likely to buy from the brands they follow  12% of people have bought a product because of info on Twitter  Pinterest is the third most popular social network, right behind Twitter and Facebook  Buyers referred from Pinterest are 10% more likely to make a purchase  On mobile devices, Google+ is the second most used social network The Anglum Group 5
  • 6. Demographics Info  98% of 18- to 24-year-olds use social accounts every month  College towns have the highest Facebook logins  57% of Facebook users have completed some college and 24% have degrees  46% of Facebook users are 45 or older  60% of Pinterest users are female  50% of Pinterest users are in the United States  50% of Google+ users are 24 or younger The Anglum Group 6
  • 7. Social Media for Business  53% of small businesses are using social media  88% of them are using social media to increase exposure  60% of small business decision makers spend less than $100 on social media  53% of active social media users follow a brand  65% of the world's top companies have an active Twitter profile  90% of marketers are using social media for business  93% of marketers using social media rank these tools as important  43% of marketers have seen sales increase due to social campaigns  According to Ning, it only takes 20 people to build meaningful many-to-many networking The Anglum Group 7
  • 8. Social Media for B2B  44% of small to mid-sized business (SMB) decision-makers use social media  86% of those SMB decision-makers use Facebook  41% of SMB decision-makers use LinkedIn  33% use Twitter The Anglum Group 8
  • 9. Social Media and Customer Relations  20% of social media users would make a purchase from a social media site  50% of small business owners have reported getting new customers through social media activity  47% of consumers are somewhat likely to buy from a brand they follow online  Active adult social media users are 75% more likely to spend a lot of money on music  Active adult social media users are 47% more likely to spend a lot of money on clothes, shoes and accessories The Anglum Group 9
  • 10. Social Media and Customer Relations  Social media users are willing to pay a 21% premium for brands that deliver great service through social media  Social media users who have a great service experience tell an average of 42 people, compared to 9 for those who aren't on social channels  60% of them are also willing to post on Facebook about products/services if they get a great deal or discount  Social media users who have a bad service experience will tell an average of 53 people, compared to 17 for those who aren't on social channels  According to research from ComScore, brands that post at least once a day will reach 22% of their fans in a given week The Anglum Group 10
  • 11. Stat Sources  The Social Skinny  Media Bistro  Social Media Examiner  Mashable  Straight North, LLC The Anglum Group 11
  • 12. The Anglum Group The Anglum Group is a management consulting company that focuses on delivering innovative cost-effective retail customer marketing solutions to our clients. Specifically, we provide insight and expertise based upon our many years of retail experience – allowing our clients to realize their marketing objectives. We are not content just identifying the proper course of action, we stay with the project until the benefit is realized. The companies that we work with are leading retailers that are either extending their existing customer capability or companies looking to improve the return on their initial marketing technology investment. Our emphasis is on customer understanding, customer strategy development and marketing execution based upon industry best practices. All of our staff are former retail professionals that have a blend of Marketing and Technology skills who are adept at identifying and applying proven practical approaches to achieve desired return on investment. The Anglum Group 12
  • 13. The Anglum Group The Anglum Group 13
  • 14. Scope of Practice CRM Best Practices Customer Identification – Multi-Channel CRM Roadmap Development Business Analytics Program Strategy Database Assessment RFP Management Business Case Development Loyalty Programs Sports/Event Marketing Privacy - US / International Credit Card Partnership Marketing Mobile Application and Program Development Social Media The Anglum Group 14
  • 15. Anglum Group Clients The Anglum Group 15
  • 16. The Anglum Group LLC 3835 Susan Lane Minnetonka, MN 55345 952.223.2000 www.anglumgroup.com