1.
@OpendoorsMe
Open
Doors
Consulting
FZE
www.open-­‐doors-­‐consulting.com
We
define
success.
We
deliver
it.

2. 2
WHAT
WE
DO
Open
Doors
Consulting
is
a
results
driven
retail
management
consultancy
focused
on
helping
clients
deliver
enhanced
financial
performance
through
lasting
customer
centric
change.
It
works
alongside
leading
retailers
to
develop
and
implement
customized
solutions
that
address
today's
challenges
and
tomorrow's
opportunities.
Our
sister
company
Open
Doors
Trading
is
the
fastest
growing
specialty
product
distributors
in
UAE
and
GCC.
We
operate
alongside
leading
retailers
in
all
channels
to
develop
and
implement
customized
solutions
for
various
products.
The
management
has
a
very
successful
and
well
documented
track
record
in
advising
on
and
operationally
managing
the
set-­‐up,
development,
revitalization
and
operation
of
brands,
franchises
and
joint
ventures
within
the
UAE,
GCC
and
MENA.
Our
extensive
network
of
key
clients
with
whom
we
have
worked
with
over
many
years
include
all
the
key
operators
within
supermarkets,
hypermarkets,
pharmacies
and
a
wide
range
of
specialty
stores.
RETAIL
CONSULTANCY
AND
MORE…
Retail
Consultancy
• Retail
Strategy
• Business
Development
• Marketing
&
PR
• Human
Resources
Interim
Management
Business
Transformation
Sustainability
Consultancy
Open
Doors
Trading

3. 3
RETAIL
CONSULTANCY
1
RETAIL
STRATEGY
The
retail
industry
is
one
of
the
most
competitive
aspects
in
the
world
of
business.
As
a
response
to
that
competitiveness,
companies
must
employ
effective
business
strategies
to
become
successful.
Open
Doors
Consulting
can
help
with:
• Strategic
Retail
Review
• Retail
Strategy
Development
• Retail
Strategy
Implementation
• Retail
Market
Entry
• Retail
Concept
Development
• Retail
Due
Diligence
BUSINESS
DEVELOPMENT
Business
development
determines
how
much
of
the
business
will
grow
and
where
that
growth
will
come
from,
and
defines
the
approach
to
capturing
that
growth.
If
you
are
motivated
to
grow,
we
can
help
you
achieve
your
full
potential.
Open
Doors
Consulting
can
help
with:
• Prospect
for
potential
new
clients
and
turn
this
into
increased
business
• Utilize
our
extensive
network
within
your
market
or
geographic
area
to
ensure
a
robust
pipeline
of
opportunities
• Identify
potential
clients
and
the
decision
makers
within
the
client’s
organization
• Develop
proposals
and
pitches
that
speaks
to
the
client’s
needs,
concerns
and
objectives
Present
new
products
and
services
and
enhance
existing
relationships.
2
MARKETING
&
PR
We
know
it
takes
more
than
software
to
deliver
marketing
success
and
that’s
why
we
offer
a
team
of
marketing
&
PR
consultants
to
ensure
you
achieve
your
goals.
Whether
you
need
a
quick
fix
or
long
term
strategy,
our
expert
consultants
provide
the
help
you
need
and
the
results
you
want.
Open
Doors
Consulting
can
help
with:
• Social
Media
• Corporate
&
Strategic
Marketing
• Product
Management
• Media
Relations
• Crisis
Management
• Stakeholder
Relations
• Channel
Partner
Management
• Content
Development
HUMAN
RESOURCES
We
are
committed
to
helping
organizations
reach
their
true
potential
through
their
most
important
asset
–People.
We
believe
in
working
in
partnership
with
clients
to
help
unlock
value
and
realize
strategic
goals
through
effective
people
polices
and
processes
that
drive
a
culture
of
success
and
partnership
through
360
degrees.
Open
Doors
Consulting
can
help
with:
• Compensation
and
Benefits
• Recruitment
and
Selection
• Training
and
Development
• Performance
Management
• Employee
and
Labor
Relations
• Safety
and
Risk
Management

4. 4
Many
organizations
operating
on
a
“core
team”
basis
will
at
certain
times
such
as
resignation,
illness,
restructuring
or
to
support
major
projects,
need
to
bring
in
highly
competent
and
experienced
assistance
on
a
short-­‐term
or
temporary
basis.
There
are
several
factors
that
make
the
interim
management
offering
increasingly
popular
and
cost-­‐effective
to
client
organisations.
These
factors
are
characterised
as
a
‘value
proposition’
that
Open
Doors
Consulting
interim
managers
offer
our
clients.
• RETURN
ON
INVESTMENT:
Interim
managers
add
value
by
using
their
skills
and
expertise
to
help
deliver
an
outcome,
solution,
service,
or
mitigate
risk
that
provides
a
meaningful
‘return
on
investment’
to
a
client.
• SPEED:
Interim
managers
can
be
in
place
within
days
as
opposed
to
weeks
or
months,
which
is
essential
when
time
constraints
are
paramount.
• EXPERTISE:
Interim
managers
typically
operate
at
a
senior
level
in
the
client
organisation,
often
being
sensibly
over-­‐qualified
for
the
roles
they
take
on.
Their
experience
and
expertise
enables
them
to
be
productive
and
make
a
noticeable
impact
from
the
outset,
maximising
the
likelihood
of
success.
• OBJECTIVITY:
Unencumbered
by
company
politics
or
culture,
interim
managers
provide
a
fresh
perspective
and
are
able
to
concentrate
on
what's
best
for
the
business.
• ACCOUNTABILITY:
Rather
than
taking
on
a
purely
advisory
role,
interim
managers
are
managers
who
will
take
responsibility
for
and
manage
a
business
or
project
in
their
own
right.
They
expect
to
be
held
accountable
for
results
and
by
being
instrumental
in
an
assignment’s
successful
delivery.
• EFFECTIVENESS:
Operating
at
or
near
board-­‐level
gives
interim
managers
the
authority
and
credibility
to
effect
significant
change
or
transition
within
a
company.
They
actively
add
value
to
the
client
organisation
as
a
result
of
their
expertise
and
approach,
even
when
the
work
and
the
decisions
to
be
made
are
difficult.
Commitment:
Interim
managers
maintain
high
professional
standards
because
their
future
work
relies
upon
referrals
and
a
successful
track
record.
They
therefore
have
a
stake
in
the
success
of
the
assignments
that
they
undertake.
INTERIM
MANAGEMENT

5. 5
At
Open
Doors
Consulting,
we
have
a
tailored
turnaround
approach
specifically
for
the
SME
sector.
The
aim
of
our
turnaround
team
is
to
work
collaboratively
with
the
existing
management
team,
lenders,
stakeholders
and
investors
to
review
and
restructure
companies
to
ensure
the
best
strategy
for
the
turnaround
of
a
struggling
business.
Turnaround
services
will
involve
an
investigation
of
current
business
performance,
development
of
a
recovery
strategy
-­‐
either
financial,
operational
or
both
-­‐
and
support
in
the
implementation
of
the
agreed
strategy.
• PERFORMANCE
REVIEW:
Our
team
will
work
with
management
to
review
the
financial
performance
of
the
business
together
with
an
operational
overview.
The
objective
is
to
identify
critical
problem
areas
and
begin
the
process
of
identifying
the
possible
solutions.
• RECOVERY
STRATEGY:
We
work
collaboratively
with
the
management
team,
lenders,
investors
and
other
stakeholders
to
develop
a
robust
recovery
strategy
as
a
roadmap
for
achieving
sustainable
recovery
of
the
business.
We
bring
considerable
expertise
and
industry
knowledge
to
creating
a
joint
solution
to
the
issues
identified.
In
instances
where
the
financial
information
is
limited
or
incomplete,
we
will
work
to
improve
financial
recording
and
reporting
to
assist
with
our
on-­‐going
analysis.
• IMPLEMENTATION:
We
will
provide
on-­‐the-­‐ground
support,
as
necessary,
to
ensure
implementation
of
the
restructuring
strategy.
In
certain
instances,
this
may
involve
the
introduction
of
an
interim
manager
to
supplement
and
support
the
existing
management
team
for
a
period
of
time.
We
will
also
assist
the
management
team
in
negotiations
with
lenders,
creditors,
stakeholders
and
investors
to
obtain
their
agreement
and
support
to
the
restructuring
strategy.
Where
required,
we
will
provide
a
bespoke
solution
to
assist
the
management
in
overcoming
identified
immediate
cash
flow
shortages
and
obtaining
medium
to
long-­‐term
finance,
including
capital
raising,
bank
facilities,
asset
finance
and
invoice
discounting.
• PERFORMANCE
IMPROVEMENT:
Where
the
existing
management
team,
lenders
or
investors
are
of
the
view
that
the
business
requires
external
input
to
optimise
the
financial
performance,
we
can
provide
assistance.
We
can
plan
and
support
the
implementation
and
the
financial
strategy
to
improve
revenue
and
margins
and
reduce
the
costs.
• SPECIALIST
SOLUTIONS:
When
required,
our
experienced
team
can
provide
advice
and
support
to
the
management
team,
lenders,
investors
and
stakeholders
regarding
the
following
solutions
• ACCELERATED
DISPOSAL:
We
can
provide
planning,
support
and
implementation
of
an
accelerated
disposal
of
all
or
part
of
the
business.
• SOLVENT
LIQUIDATIONS:
We
can
also
implement
the
disposal
of
unwanted
or
redundant
BUSINESS
TRANSFORMATION

6. 6
SUSTAINABILITY
CONSULTANCY
Sustainability
is
becoming
a
central
consideration
for
the
retail
industry,
affecting
strategy,
operations,
workforce
engagement,
and
connection
to
consumers
and
communities.
It
is
not
a
trend,
it
is
a
business
reality
impacting
current
marketplace
dynamics.
At
Open
Doors
Consulting,
we
help
integrate
different
aspects
of
sustainability
into
your
company’s
core
values
through:
• GAP
ASSESSMENT:
Prior
to
take
any
action,
it
is
important
to
analyse
at
which
stage
of
the
sustainability
journey
you
are
in.
Setting
your
operations
baseline
and,
if
applicable
your
performance
against
industry
benchmarks,
is
a
must
do
in
order
to
establish
the
scaffolding
of
a
successful
Corporate
Responsibility
Strategy.
• CUSTOMER
ENGAGEMENT:
It
is
a
fact
that
customers
are
interested
not
only
on
the
products
they
consume,
but
on
the
producer’s
behaviours.
We
help
brands
reflecting
how
they
intend
to
tackle
sustainability
issues
related
to
their
core
business,
in
an
honest
and
transparent
way.
We
develop
programs
targeting
customer
awareness,
having
the
ability
to
increase
brand
perception,
and
to
foster
differentiation
through
the
emotional
attachment
to
the
brand’s
environmental/social
cause.
• EMPLOYEE
ENGAGEMENT:
A
brand
it
is
not
only
a
concept,
or
an
experience,
it
is
the
result
of
employees
actions.
Employee
engagement
is
one
of
the
key
ingredients
to
a
brand’s
success
in
meeting
the
company’s
sustainability
goals.
We
conduct
employee
surveys
to
assess
needs
and
performance,
along
with
the
development
of
ad-­‐hoc
employee
engagement
programs.
• SUSTAINABILITY
REPORTING:
Stakeholder’s
expectations
regarding
accountability
and
transparency
are
growing.
ODC
helps
you
in
your
reporting
activities
(GRI
G4
guidelines
or
your
own)
and
delivers
creativity
to
shape
the
report’s
format
in
order
to
stand
out,
become
attractive
and
create
momentum.
• SUSTAINABLE
PRODUCTS
SOURCING:
Expertise
and
know-­‐how
to
bust
your
supply
chain.
Sourcing
is
performed
following
a
strict
set
of
sustainability
criteria
developed
by
ODC,
and
according
to
specific
requirements.

7. 7
CREDENTIALS
Disclaimer: All logos belong to their respective trademark owners. ODC may have worked with the brand
principals and/or authorised franchisees/distributors/agents and/or contracted third party service providers. If you
have any clarifications, please contact us at opendoorsconsultancy@gmail.com

8. 8
CREDENTIALS
CREDENTIALS
Disclaimer: All logos belong to their respective trademark owners. ODC may have worked with the brand
principals and/or authorised franchisees/distributors/agents and/or contracted third party service providers. If you
have any clarifications, please contact us at opendoorsconsultancy@gmail.com

9. 9
CREDENTIALS

10. 10

11. 11
MEET
THE
TEAM
TIM
FAGAN
Managing
Director
Tim
is
a
senior
business
leader
with
30
years
experience
in
retail,
working
in
fast
moving,
single
and
multi
site
environments
within
both
national
and
international
organisations.
He
has
worked
very
successfully
within
the
GCC/MENA
region
since
2006;
firstly
in
Kuwait
and
then
for
the
last
four
years
in
Dubai.
Tim
has
worked
for
the
LVMH
Group
brand
Bvlgari
establishing
JV
companies
in
Kuwait
and
Bahrain,
was
appointed
as
Group
Chief
Operating
Officer
of
Bin
Hendi
Enterprises
in
2010
,
and
started
working
in
the
Middle
East
when
appointed
as
CEO
of
Villa
Moda
based
in
Kuwait
in
2006
.
As
a
result
he
has
extensive
experience
of
directly
managing
significant
retail
operations
throughout
MENA
and
leading
demanding
transformation
and
change
programmes,
as
well
as
start
up
and
JV
operations.
In
2013,
Tim
established
his
own
company
specialising
in
commercial
consultancy,
and
brand
and
franchise
development
within
the
MENA.
Before
moving
to
the
Middle
East,
Tim
worked
for
House
of
Fraser,
Estee
Lauder,
Debenhams
and
Marks
and
Spencer.
Tim
believes
very
strongly
that
understanding
that
people,
and
your
relationship
with
them,
are
what
make
great
things
possible.
UAE
+971
567141491
tim@open-­‐doors-­‐
consulting.com

12. 12
CHETNA
PANDITA
Associate
As
an
accomplished
marketing
professional
with
over
13
years
of
broad
cross-­‐industry
experience
in
the
Middle
East
&
India,
Chetna
has
a
proven
ability
to
identify
weaknesses
in
marketing
strategies,
design
goal
oriented
and
creative
strategies
and
lead
complex
marketing
projects.
Her
expertise
includes
brand
development,
public
relations,
social
media
strategy,
in-­‐market
brand
activation
and
events.
Chetna’s
accomplishments
include
spearheading
the
Marketing
&
Public
Relations
strategy
for
The
Change
Initiative,
the
popular
Dubai-­‐
based
start-­‐up
providing
sustainable
solutions
to
both
B2B
and
B2C
markets.
Chetna
developed
the
360-­‐degree
brand
identity
from
scratch
by
working
with
countless
stakeholders.
She
has
held
senior
positions
at
Arabian
Radio
Network,
The
Times
of
India
Group,
and
Reuters.
In
her
spare
time
Chetna
loves
to
read
and
write.
She
is
the
co-­‐author
of
the
coffee-­‐table
sustainability
book,
‘Alive’.
EDURNE
GIL
Associate
Edurne
has
been
an
advocate
of
sustainable
practices
and
responsible
consumerism
for
more
than
10
years.
She
has
been
promoting
an
understanding
of
the
value
of
sustainability
among
different
stakeholders
in
public,
private
and
non-­‐profit
sectors,
creating
long
lasting
impacts
through
programs,
policy-­‐making
and
lobbying
across
Europe.
In
Dubai,
she
has
focused
on
the
retail
environment,
influencing
a
shift
toward
more
sustainable
industry
practices
and
products.
She
considers
herself
a
“change
enabler”,
who
is
most
fulfilled
when
sharing
insights
and
nurturing
trust.
Edurne
knows
that
transformation
is
only
possible
through
fostering
awareness
and
trust-­‐based
relationships.
She
is
an
active
member
of
the
CSR
community
and
a
certified
CSR
Professional.
In
the
public
arena,
Edurne
has
contributed
to
a
number
of
international
and
national
publications,
from
renowned
The
Environmentalist,
and
specialized
magazines
in
Green
Buildings,
to
newspapers.
UAE
+971
529802333
chetna@open-­‐doors-­‐
consulting.com
UAE
+971
551527550
edurne@open-­‐doors-­‐
consulting.com

13. 13
O.D.C.
FZE
IBC
registered
in
RAK
Free
Zone
Authority
Standard
Chartered
Tower
5th
Floor,
Emaar
Square
Burj
Khalifa
PO
Box
-­‐
35482
Dubai,
U.A.E
UAE
+971567141491
UAE
+9714
313
2433
@OpendoorsMe
Open
Doors
Consulting
FZE
www.open-­‐doors-­‐consulting.com
We
define
success.
We
deliver
it.