The document discusses the University of Wales, Newport's strategy for adopting and supporting Web 2.0 technologies to enhance the student experience. It outlines how the university changed its approach from focusing only on course materials to recognizing how technologies like blogs, wikis and social networking could improve communication between students, staff and the university. The strategy aims to provide some Web 2.0 services while also supporting external tools, address technical, teaching and marketing challenges, and fully deploy these technologies in the next academic year.