This document provides guidance on creating an active project management process. It recommends structuring client communications by clarifying goals, roles, dates, deliverables and expectations. It also suggests making a plan and allowing for innovation through onboarding, automation and outsourcing weaknesses. The document advises managing scope creep by being critical of additional requests, reframing conversations about timing, and setting clear boundaries.

1. CREATING AN ACTIVE PROJECT
MANAGEMENT PROCESS
Tirzah M. Johnson

2. Createaprocessthatworks.
• Structuring Client Communications
• Making a plan
• Making room for innovation
• Managing scope creep

3. Whohasthemap?

5. Clarify
• Goals
• Roles
• Dates
• Deliverables
• Expectations

6. Empathy>Sympathy

7. ClientCommunications
• What have you done so far?
• What are you doing?
• And what you are going to do?

8. Wait,isthistherightmap?

10. Createaprocessthatworks.
• Be honest
• Be flexible
• Keep calm, it is just a tool

11. MakingRoomforinnovation
1. Onboarding
2. Automation
3. Outsource weaknesses

12. Phew,wemadeitnowwhat?

13. scopecreep
• Be critical of additional requests
• Reframe the conversation
• Be clear of the timing
• Repeat after me…

14. –Tirzah M. Johnson
“I can provide you a quote for that.”

15. Createaprocessthatworks.
• Structuring Client Communications
• Make the right plan
• Make room for innovation
• Manage scope creep

16. Questions?