Microsoft Dynamics provides A comprehensive business solution composed of workload services that are designed to work together but can be deployed independently. A workload can be an individual business process such as citizen service request, can answer the needs of a grantee or constituent, or can address the operational requirements of logistical support.

1. Citizen Engagement & Services
Impactful citizen outcomes through the implementation of exceptional services

2. Citizen Outcomes
Expand Citizen Participation
Improve Citizen Satisfaction
Increase Transparency
Reduce Service Costs
Citizen requirements for information, more services, and
anytime access to both
Increasing demand for digital business services to speed
innovation
Disconnected or uncoordinated agencies and
departments
Drivers and Demands

3. A dynamic platform for government scenarios
A comprehensive business solution that provides easy-to-use, cost-effective tools that
work with everyday productivity applications from virtually any device
Case management
Grant management
License, Permit, & Code enforcement
Inspection management
Citizen service
Call center
Analytics &
Modelling
Security
Model
Business
Integration
Workflow
Orchestration
Social
Listening
Data & IoT
Management
Mobility &
Remote
Access
Relational
Searching &
Reporting
Microsoft
Dynamics
platform

4. Industry Stories
“Microsoft Social Engagement can
help us to get more information
much faster out of the social
environment – enabling us to make
smarter decisions in the future.”
— Sebastian Saxe
Hamburg Port Authority
Chief Digital Officer
“We can get things done with fewer
clicks in Microsoft Dynamics CRM,
which means we can provide the
same level of service faster.
— Jill Bailey, City of London
Access to Services Programme
Manager
“Thanks to our partnership with
Microsoft, we´ve been able to
deliver better services from the
new workplace environment for
our civil servants.”
— Manel Sanromá, CIO of the
City of Barcelona

5. Trusted Cloud Openness Partner Ecosystem Patient Centric
Enhancing the
Community ecosystem
Streamline operations to
reduce costs
THE MICROSOFT DIFFERENCE
Realize a citizen-centric future today
Impactful citizen outcomes in a mobile first, cloud first world
Increase Transparency

6. Enabling a Digital Government
Next steps
» Learn more about other agencies making the digital
shift
» Ask about our Government Immersion Experience
Program
» For more information visit:
https://www.microsoft.com/en-us/dynamics/public-
sector.aspx#PublicServices

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