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Building and Growing
an Agile Team
Tom Hoyland
@thatAgile
Overview
•It’s a story
•Tools and techniques
•Metrics
•It’s all real
@thatAgile
Gaming Betting
@thatAgile
Gaming Betting
Core
Data
@thatAgile
Core
@thatAgile
Core
Login and
Registration
Payments
Safety
Verification
Platform
@thatAgile
Login and
Registration
Payments
Safety
Verification
Platform
@thatAgile
Meet LARS
•12 people
•Newbies
•Veterans
@thatAgile
Be the best login
squad thingy
ever!
@thatAgile
Be the most
agile-ist squad
ever!
@thatAgile
Be maximum
DevOp!
@thatAgile
Do Nothing
@thatAgile
Observe and Report
@thatAgile
Meet CALMS Culture
Automation
Lean
Metrics
Sharing
@thatAgile
Metrics
•Telemetry
•Data, observations
•Monitor everything
Culture
Automation
Lean
Metrics
Sharing
@thatAgile
Sooo many metrics!
•Complexity throughput
•Raw PBIs
•Defects
•Technical Debt
•Cycle time
•WIP levels
•Capex / Opex
•Team Capacity
•Health and Values
•Incidents
•Changes
@thatAgile
Hawthorne Effect
@thatAgile
useful perverse
@thatAgile
So you want to
be the most
agile squad?
@thatAgile
Start with the work
•Categories
•Characteristics
•Histories
Work
Incidents
Bugs
FeaturesImprovements
Changes
@thatAgile
No History
No Legacy
Let’s do it
@thatAgile
”lets have more
product backlogs”
…said nobody ever
@thatAgile
Trello
Jira
Walls
Excel
@thatAgile
Trello
Jira
Walls
Excel
Programme
Dev
Retros
UX
@thatAgile
Confluence
“the place backlog items go to die”
@thatAgile
130%
product backlog items
@thatAgile
WTF?
@thatAgile
WTF?
*which thing first
@thatAgile
Which thing first?
•More difficult to maintain…yes, that’s reality
•Everything in one place
•Better conversations about Priority
•It’s everyone’s backlog, it’s everyone's priority
@thatAgile
Which thing first?
•More difficult to maintain…yes, that’s reality
•Everything in one place
•Better conversations about Priority
•It’s everyone’s backlog, it’s everyone's priority
@thatAgile
Back to Basics
•Transparency
•Inspection
•Adaptation
@thatAgile
Everyone starts
again
@thatAgile
2+2≠4
@thatAgile
The Physics Break Down
•More people does not increase agile experience
•Everyone’s got a different world
•Everyone’s speaking a different language
@thatAgile
“my guru is more
effective than your
guru”
Alan Watts@thatAgile
Synchronize
•Agile Bootcamps
•Our Agile
•Rules and Values
@thatAgile
Open and
Honest
Respect
each other
A good job
first time
Don’t tie
things
together
The pipeline
is everyone's
problem
@thatAgile
We pair up
We are
empowered
Build
knowledge
Stay focused
Make things
smaller
Open and
Honest
Respect
each other
A good job
first time
Don’t tie
things
together
The pipeline
is everyone's
problem
Culture
“the ideas, customs, and
social behaviour of a
particular people or
society”
•Resilience
•Growth
Culture
Automation
Lean
Metrics
Sharing
Oxford Living Dictionary. 2015. Culture.
@thatAgile
That’s lovely,
now get
delivering
@thatAgile
2018, a big year
•Regulatory change
•GDPR
•Regular events
•A minor football event
@thatAgile
How long?
•Time to market matters
•Time to impact matters
•You can’t escape this
•People want timescales
@thatAgile
‘make agile boring
again’
@thatAgile
Work and
people
@thatAgile
Commodities Bespoke
Existing
Domains
+
Known
Technologies
New
Domains
+
Known and New
Technologies
@thatAgile
Technology and Thought
•Domains become crowded
•Technology constraints collaboration
•People trip over each other
@thatAgile
People
•Wide range of skills
•Diving into work and domains
•Fluid
•This makes estimation hard ☹
@thatAgile
Commodities Bespoke
@thatAgile
Commodities Bespoke
@thatAgile
When 12 became 6
•Clear workstreams
•Fewer moving parts
•Reduce variability
•Focus, domain expertise
@thatAgile
6 become 3
@thatAgile
@thatAgile
0
5
10
15
20
25
30
35
40
45
1 2 3 4 5 6 7 8
Points
Timebox
Commodity
Bespoke
“that’ll be
between and ”
@thatAgile
Which thing first
•More difficult to maintain…yes, that’s reality
•Everything in one place
•Better conversations about Priority
•It’s everyone’s backlog, it’s everyone's priority
@thatAgile
Which thing first
•More difficult to maintain…yes, that’s reality
•Everything in one place
•Better conversations about Value
•Maximising the value at the top of the backlog
@thatAgile
Metrics
•Complexity throughput
•Raw PBIs
•Defects
•Technical Debt
•Cycle time
•WIP levels
•Capex / Opex
•Team Capacity
•Health and Values
•Incidents
•Changes
@thatAgile
Metrics
•Complexity throughput
•Raw PBIs
•Defects
•Technical Debt
•Cycle time
•WIP levels
•Capex / Opex
•Team Capacity
•Health and Values
•Incidents
•Changes
@thatAgile
Never-ending Story
•Shu: following
•Ha: understanding
•Ri: redefining
@thatAgile
People, not
resources
@thatAgile
“I feel like I’m not
doing anything”
@thatAgile
“what have I
delivered today?”
@thatAgile
stress@thatAgile
Mindset
•‘Engineering excellence’
•Individually focused
•I will be…
@thatAgile
me we
@thatAgile
creation co-creation
@thatAgile
ENOUGH!
@thatAgile
Make the
Implicit Explicit
@thatAgile
All the things
•If it moves
•If it gets worked on
•If it changes
•Visualise it
@thatAgile
Everything
•Risks
•Issues
•Improvements
•Impediments
•Technical Debt
•Ideas
•Risk Assessments
•Pen Tests
•Server Rebuilds
•Infra Changes
•Meetings and Events
•Comms Plans
•Coverage Improvements
@thatAgile
All the things
•Pipelines
•Policies
•States
@thatAgile
We’ve got a
kink
@thatAgile
analysis test
@thatAgile
Scrum vs Kanban
@thatAgile
Scrum vs Kanban
that’s a fight I’d like to see
…said nobody ever
@thatAgile
Don’t bring your
title to the team,
bring your skills
and your self
@thatAgile
@thatAgile
@thatAgile
Built into Values
•Paired working across
professions
•Embed at every
opportunity
•In the real world and
Slack!
@thatAgile
Test environment is down
@thatAgile
Test environment is down
Testers
Panic@thatAgile
Test environment is down
Everybody
Panic@thatAgile
Metrics
•Complexity throughput
•Raw PBIs
•Defects
•Technical Debt
•Cycle time
•WIP levels
•Capex / Opex
•Team Capacity
•Health and Values
•Incidents
•Changes
@thatAgile
Metrics
•Complexity throughput
•Raw PBIs
•Defects
•Technical Debt
•Cycle time
•WIP levels
•Capex / Opex
•Team Capacity
•Health and Values
•Incidents
•Changes
@thatAgile
30%
complexity throughput
@thatAgile
230%
backlog item throughput
@thatAgile
30%
defects
@thatAgile
7 Days
Cycle Time
@thatAgile
Never-ending Story
•Shu: following
•Ha: understanding
•Ri: redefining
@thatAgile
Ignore the vanity
metrics.
Go deeper.
@thatAgile
What’s underneath
•People
•Interaction
•Motivation
•Drive
@thatAgile
Values
•What we believe
•What holds us together
•‘Real metrics’
@thatAgile
Bigger than
products
@thatAgile
Metrics
•Complexity throughput
•Raw PBIs
•Defects
•Technical Debt
•Cycle time
•WIP levels
•Capex / Opex
•Team Capacity
•Health and Values
•Incidents
•Changes
@thatAgile
Metrics
•Complexity throughput
•Raw PBIs
•Defects
•Technical Debt
•Cycle time
•WIP levels
•Capex / Opex
•Team Capacity
•Health and Values
•Incidents
•Changes
@thatAgile
@thatAgile
1
2
3
4Outlook
Time
Focus Right Size
Business Awareness Listening and Collaborating with Colleagues
Building the right thing in the right way My voice is heard
@thatAgile
1
2
3
4Outlook
Time
Right Size
@thatAgile
1
2
3
4Outlook
Time
Building the right thing in the right way
Back to Basics…again
•Transparency
•Inspection
•Adaptation
@thatAgile
How do you
make all this
stick?
@thatAgile
I need stories.
Lots of stories.
@thatAgile
Think thin.
REALLY thin.
@thatAgile
Metrics
•Complexity throughput
•Raw PBIs
•Defects
•Technical Debt
•Cycle time
•WIP levels
•Capex / Opex
•Team Capacity
•Health and Values
•Incidents
•Changes
@thatAgile
Metrics
•Complexity throughput
•Raw PBIs
•Defects
•Technical Debt
•Cycle time
•WIP levels
•Capex / Opex
•Team Capacity
•Health and Values
•Incidents
•Changes
@thatAgile
40%
user stories
@thatAgile
INVEST this…
•Exercise a pipeline
•Identify pain
•Build discipline
•Muscle memory
•Abandon INVEST, but
for the right reasons
@thatAgile
Never-ending Story
•Shu: following
•Ha: understanding
•Ri: redefining
@thatAgile
2 Day
Cycle Time
@thatAgile
Never settle
@thatAgile
The organisation is
the impediment
@thatAgile
LoginWider Org
Service
Mgmt
@thatAgile
Shift Left on Agile
•Work is big
•We don’t like big work
•Think Value Chain
•Let’s help make our
work smaller together
Culture
Automation
Lean
Metrics
Sharing
@thatAgile
100 People
@thatAgile
LARSWider Org
Service
Mgmt
@thatAgile
LARS
Service
Mgmt
Wider
Org
@thatAgile
The AIS
•Acceptance into
Service
•Protect our customers
•Operational readiness
•Checks and balances
@thatAgile
Yay, more work!
@thatAgile
2 hours
Acceptance into Service
@thatAgile
Oops…forgot Ops
•Ops is a 1st class citizen
•Bring it into the backlog
•Shift conversations left
Culture
Automation
Lean
Metrics
Sharing
@thatAgile
Wargames
@thatAgile
Service
Functionality
Monitoring
Alerting
Logging
Contact
Centre
Failover
Security
@thatAgile
LARS
Service
Mgmt
Wider
Org
@thatAgile
LARS
@thatAgile
Wider
Org
12 minutes
Acceptance into Service
@thatAgile
It all adds up
@thatAgile
We’ve come a long long way together
•One backlog
•Workstreams
•Domain Driven Design
•Language
•Paired Working
•Better Standups
•Culture and Identity
•Lower Cycle Time
•Higher throughput
•Value Stream Thinking
•Sashimi Slicing
•Happiness Index
•Defect Reduction
•Blah, blah, blah
@thatAgile
Velocity is an agile
vanity metric
@thatAgile
@thatAgile
1
2
3
4Outlook
Time
Focus Right Size
Business Awareness Listening and Collaborating with Colleagues
Building the right thing in the right way My voice is heard
@thatAgile
0
10
20
30
40
50
60
70
80
5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
Points
Timebox
Lower Corridor Upper Corridor
“sustainably
reducing the lead
time to business
impact”
Dan North@thatAgile
I learned today!
@thatAgile
Be the best login
squad thingy
ever!
@thatAgile
Be the most
agile-ist squad
ever!
@thatAgile
Be maximum
DevOp!
@thatAgile
Be maximum
DevOps!
@thatAgile
CALMS…again Culture
Automation
Lean
Metrics
Sharing
@thatAgile
Automation
•Separate squad pipelines
•Deployments
•Alerting and Response
•Testing
Culture
Automation
Lean
Metrics
Sharing
@thatAgile
Automate at the
last responsible
moment
@thatAgile
Our interactions,
behaviours and
values are
constraints
@thatAgile
Don’t copy us
@thatAgile
Be you.
@thatAgile
Building and Growing
an Agile Team
Tom Hoyland
@thatAgile

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