Swisscom’s Intranet transformation journey towards an engaging Employee Portal
Main points of the presentation:
– Vision, purpose & journey of Swisscom’s Employee Portal.
– Creating a simple, modern User Experience.
– Make it work for mobile devices.
– Measure progress and establish a continuous improvement process.
Key takeaways:
– Insights on how continuously improve and develop the Intranet in a large organization.
– Good practices about User Experience & SharePoint.
– Hands-on advice, screenshots/live demo on common Intranet/Digital Workplace challenges for large organizations.
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Shaping the Employee Experience, transforming the Intranet
1. Swisscom's Intranet transformation journey
towards an engaging Employee Portal
Shaping the Employee Experience, transforming the Intranet
Thomas Maeder
Digital Leadership Forum 2017, Vienna
May 16th 2017
4. 4
Context
The Employee Portal serves all ≈ 19’000
employees of Swisscom in Switzerland,
with various job roles, working at
≈ 30 geographic locations and speaking
either German, French or Italian
≈ 6’500 information/knowledge workers
≈ 3’500 subject matter experts
(legal, finance, human resources etc.)
≈ 6’500 front office/touchpoint workers
working in shops, call centers, customer
field service
≈ 2’500 managers
16.05.2017DigitalLeadershipForum2017,Wien|ThomasMaeder
36. An Intranet team is not enough.
Intranet Team Digital Experience Team
Intranet Manager Content Manager Product Owner
Project Manager
UX/UI Designer
Frontend Developer
Subject Matter Experts
…
36