Customer-driven professional with experience in diverse corporate environments with a proven track record of success.

1. TONYA ARMENTO
P.O. Box 560625, Orlando, FL 32856
Mobile: 407-575-3194 tonya.armento@gmail.com
Customer-driven professional with experience in diverse corporate environments
with a proven track record of success
CRM Specialist Master Scheduling MS Word/Excel/PowerPoint/Project/Outlook
Presentation Preparation Meeting Coordination Oral/Written Communications
Project Management Expense Reports Processing Domestic & International Travel Coordination
Administration of Procedures & Process Relationship Management Report& SpreadsheetProduction
ACCOMPLISHMENTS
 CHEP Circle of Excellence “Rising Star” Award recipientin 2007. Circle of Excellence Rising Star Nominee in 2009
 Discovered over 100 sales leads in FY10 & FY11 (resulted in incremental revenue over $25,000)
 Successfullystarted small business: Professional Real Estate Services
 Orlando Magic “Employee All-Star Customer Service” Award recipientin 2003
 Tektronix SoutheastRegion assistantrecipientto participate at the annual Sales Launch Meetings in 1997 and 1998
PROFESSIONAL EXPERIENCE
Ragin Cajun Bike Shop, Orlando, FL – May 2013 – Present
Office Manager
 Provide operational and clerical supportto the owner
 Manage employee schedules
 Preparing payroll
 Manage all vendor orders
 Responsible for IT systems,social media and special eventcoordination
 Create and maintain customer relationships
 Responsible implementing companyprocedures
AMERICA’S HOME PLACE, Greer, SC - May 2012 – April 2013
Sales Coordinator
 Responsible for building customer relationships via on-site visits and call-ins
 Liaison between America’s Home Place,customer and mortgage company
 Manage all database entry, marketing mailings,and maintaining customer files
 Conductall customer follow-up throughoutinitial planning process (loans,permits,plans,etc.)
 Provide day-to-day supportto the Building Consultantand Production Manager
CHEP EQUIPMENT POOLING SYSTEMS, Orlando, FL& Phoenix, AZ- May 2006 – March 2012
Internal Promotions:
Executive Assistant (2006-2007)
 Provided day-to-day supportto the Vice Presidentof Human Resources
 Coordinated training eventdetails for CHEP New Hire Orientation every other month
 Developed and maintained tracking systems for the Employee Referral Program
 Participated in the Executive Assistantquarterlymeetings and assisted with organization-wide projects
 Selected to representHR on the CommunityService Board (CHEP Cares)
 Provided meeting synopsis for global Human Resources leadership regarding programs,policies and projectreviews
 Built and retained internal / external customer relationships
 Booked Domestic and International travel
Teleservice Representative (2007-2008)
 Analyzed and assisted customers with their accounthealth / controls (accounts receivables,unknowns /suspends /rejected
movements,declaration monitor,accountexpansion,and various ad hoc requests) on a day-to-day basis
 Responsible for conducting CHEP program implementations via telephone to new customers with an annual volume <20,000
pallets
 Responsible for providing Portfolio Plus training to all new and existing customers

2. TONYAARMENTO – PAGE TWO
CHEP (Continued)
Implementation Specialist (2008-2010)
 Responsible for drive controls and compliance byconducting new customer CHEP on-boarding implementations via on-site
visits,MS Live Meeting and telephone to ensure proper developmentofaccount controls and compliance (conducted over 150
implementations in FY10 with 90 implementations prior to 1st
order)
 Key Accounts: Proctor & Gamble,Kellogg’s,Nestle,Purina,Pilgrim’s Pride,Cargill,and other national accounts
 Conducted new customer follow ups throughoutthe first ninety days ensuring a successful implementation
 Participated in customer corporate meetings providing value added services
 Partnered with Sales Team to accommodate existing customers with re-implementation training needs
 Provided Account Representatives Portfolio Plus training thatensures an easyand powerful method ofmanaging their CHEP
accountand equipmentonline
Customer Operations Representative (2010 - 2012)
 Managed an accountbase of 200 customers throughoutArizona
 Key Accounts: Serta, Del Monte, Niagara Water, Matori Farms,and others
 Responsible for creating and building business relationships with existing and new customers
 Analyzed and assisted customers with their accounthealth / controls (accounts receivables,unknowns /suspended /rejected
movements,declaration monitor,accountexpansion,and various ad hoc requests) on a day-to-day basis
 Trained customers on bestpractices
 Managed stock take (inventory) process from startto finish
 Participated in customer corporate meetings providing value added services
 Partnered with various CHEP team members (sales,logistics,executives,etc.) to accommodate customer needs
PROFESSIONAL REAL ESTATE SERVICES, ORLANDO, FL - Jan 2005- May 2006
Owner
 Built a small business thatprovided outsource solutions for administrative and marketing services to the Central Florida
Realtor market
 Number of Realtors: Started with 1 and Ended with 20
 Database entry and management,advertisementcreation (propertybrochures,flyers,postcards,letters,magazine ads,etc.),
research,appointmentsetting and customer confirmation,all clerical needs,retrieve showing instructions,picture taking,
establish seller and buyer follow up plans,expense tracking,identify and resolve issues,etc.
ORLANDO MAGIC, ORLANDO, FL Sept 1999 - Dec 2004
Executive Assistant to Vice President of Marketing& Ticket Sales
 Provided day-to-day supportto the Vice Presidentof Marketing & Ticket Sales,and coordination of 53 departmental
employees including Creative Services,Game NightStaff, Ticket Sales,Call Center
 Responsible for the creation and generation of various departmental reports and critical numbers documents (ex.customize
ticketing reports,advertising ROI report, Fan Relations /Ticket Sales / Marketing timelines,commission /bonus projections,
etc.)
 Developed strong clientrelationships with season ticketholders, NBA league office employees and celebrities
 Assisted Fan Relations,TicketSales and Marketing in all aspects ofthe departments
 Assisted with screening,hiring and training ofnew employees
 Coordinated departmental CommunityRelations activities and schedules
 Tracked and distributed highly-valued autograph items
 Ensured player,celebrity and broadcasttalentrequirements fulfilled consistently/ timely
 VIP Coordinator for Orlando Magic home games (facilitate tickets,parking,& special arrangements)
 Provided game nightsupportto the Vice PresidentofMarketing Fan Relations,TicketSales,Arena Operations,Retail and
Marketing
CONTINUOUS EDUCATION
 Professional Real Estate Assistant – ORRA, Certification Course
 On-the-job Training Courses:
 A-Trip Training  ECAP Training  Project Management
 Strategic Selling  Miller Heiman Blue Sheets  Presentation Skills Development
Various On-Line Safety Course  SalesForce Training