Submission for the Imvelo Awards 2012

3. cape town, south africa
imvelo awards
entry for 2012
investing
in people
award

4. Wellness Day
introduction
In April The Townhouse hosted their first wellness day for
their staff. We had various providers join us on the day. The
following services were made available to our staff who
attended - HIV/Aids testing, Eye Screening, Green Cross
We have a small committee of shoes, Fitness Instructor, hand and neck massage by Light
and Healing; we had a nursing sister on board who tested
6 staff that meets regularly
sugar levels, blood pressure and cholesterol and finally
to plan and focus on our staff Sh’zen pampered the staff with hand and food massage.
wellness.
Employee wellness
Stationery School Packs and assistance
with school uniforms for their children.
In January we assist and support our
staff with back to school stationery packs.
We supply them with brown paper,
plastic and cellotape. This year we assist
the employees with purchasing school Sister Sue (Nurse)
Provides the staff with: Family
uniforms during winter and summer by planning / testing of sugar level
donating R150.00 per child. cholesterol, blood pressure
And Sister Sue refers the staff
to medical doctors, if needed.
Coaching/Counselling
We have two managers that are
trained Trauma Counsellors and
they support our staff after a
traumatic experience.
We have also made available to
all our Supervisors a coach who
guides and mentors them in
certain developmental areas.

5. Training Blood donation
One the 14 June, World Blood Donor day, all staff participated
We have 100 permanent
in finding out what blood group they belong to. The next step
and permanent part time
is to get WPBTS to have a caravan on-site for our staff to
staff and allocated 4%
donate blood. Part of this project is to get nearby businesses to
of our nett profit towards
participate in donating blood.
training. From the 4%
we have allocated 2%
towards a strong focus
on experience economy.
The aim of this project is
to not only improve our
guest experience but
also enhance our culture
and staff experience.
This will be done through
various training initiatives,
hosting café conversation
and a reward system
to recognize good
performance that is in line Education Assistant
Internal job rotation
with enhancing our guest Policy
Our aim this year is to get
experience. The Group has implemented a
staff to assist and rotate in
other departments to gain new Group employee education
experience. Currently we assistance policy that aims
are using Room Attendants at nurturing, promoting the
in the morning as Waiters education of our staff and their
in our restaurant and after family. The purpose of the
10h00 they go back into policy is to assist employees
Housekeeping. We also rotate with further studies, assist their
our staff in the Kitchen to gain children to study further and
experience in all areas and not also assist the employees with
only what they specialize in. purchasing school uniforms for
their children.

6. t +27 (0)21 465 7050 / e hotel@townhouse.co.za P.O.Box 5053, Cape Town 8000
thank you!
f +27 (0)21 465 3891 / w www.townhouse.co.za 60 Corporation Street, Cape Town 8001, South Africa