Catering Engros is a food service company in Denmark. Toyota Material Handling Europe (TMHE) provides them with pallet trucks, order pickers & reach trucks & they have recently started to use Toyota I_Site. Niels Peter Habekost, Chief Financial Officer at Catering Engros explains how useful Toyota I_Site is as they have saved 300,000 Danish Krona on truck costs within a year. For more information about Toyota I_Site, visit: http://www.toyota-forklifts.eu/en/services-and-solutions/Toyota-I-Site/Pages/ToyotaI-Site.aspx Read the full customer testimonial to learn more about Catering Engros’ positive experience working with TMHE: http://www.toyota-forklifts.eu/en/News/news/Pages/Catering-Engros.aspx For more information about BT and Toyota forklifts, visit http://range.toyota-forklifts.eu/

1. Toyota I_Site case study
Catering Engros, Denmark
A food service company with an annual turnover of 1.4 billion Danish Krona,
Catering Engros has seen a 33% reduction in truck damage costs in less than a
year of running Toyota I_Site.
Supplying hotels, restaurants, cafés and public characteristics. The models we use have cold store oil but are “Toyota recommended the system to us and, as we were
institutions, Catering Engros delivers 70,000 otherwise unmodified. so satisfied with them as a supplier, we decided we should
packages a day from their two main distibution implement it. Our expectations were that we could achieve
centres in Middelfart and Hvidovre, as well as from “We operate three shifts a day and we have enough batteries savings in damage costs to our trucks and these expectations
three other sites. to swap them during shifts, so we don’t have to wait for have definitely been met.”
them to charge. We use the LPE240 for both for order picking
“We employ approximately 400 people and we have 100 and for loading our vehicles.” “We invested in Toyota I_Site because our biggest cost is our
distribution vehicles travelling throughout Denmark every employees. With Toyota I_Site we can optimise employee
day, explains chief financial officer Niels Peter Habekost. “We have a very good relationship with Toyota,” performance as well as truck performance. Toyota I_Site
continues Niels Peter Habekost. “They have lived up to our has given us the information we need to monitor driving
“Our central warehouse for frozen products to the entire expectations. The trucks are reliable and robust. That’s why behaviour and intervene as needed, and in response our
country is here in Middelfart, and we also handle chilled and we have now also chosen to implement Toyota I_Site. This truck drivers have improved the way they drive.”
dry products for Funen and Jutland from here. gives us a lot of useful information on the way we use our
trucks, including damage reports.”
“We use forklift trucks to receive and store goods. We use
specialised trucks for order picking, which is a large part of Martin Drud Nielsen, Catering Engros’s IT coordinator
our work. Our forklifts are used in ambient, chilled and cold explains, “We have been running Toyota I_Site since January
stores, and we operate 24/7 so it is vital that our forklifts are 1st, 2010. Our motivation was to improve cost control and
reliable and quick and easy to recharge.” reporting. Our entire forklift fleet is equipped with the Toyota
I_Site onboard wireless system and our 250 operators are all
Catering Engos has about 200 trucks in total across its five participating.
sites. Logistics manager Martin Vesterlund takes up the story:
“We use BT Levio LPE240 powered pallet trucks here in “We use Toyota I_Site to measure our costs, to achieve better
Middelfart. We also have BT Optio OSE order pickers and BT management of our truck fleet and for weekly reporting to
Reflex reach trucks, all supplied by Toyota Material Handling. our employees. It was particularly the extent of damage to
our trucks that we wanted to eliminate. Throughout 2010 we
“We use the LPE240 both in the ambient and the cold stores. have saved around 300,000 Danish Krona just on damage to
We tested other models but found them to be less robust and our trucks. This corresponds to a reduction of 33% compared
stable. We also found that the LPE240 has the best driving to the same period in 2009.”