This session examines how global collaboration and emerging corporate cultures are creating a new type of innovative enterprise: one that is based on services. Discussed will be why this new service-focused approach to business considers not only the service culture, but the technology as well. Each party or participant in service orientation sees themselves as service provider as well as a service consumer, in an increasingly well-connected global economy. This session focuses on both the cultural service dimension, as well the emerging architecture of service orientation. This session delves deep into the components of the enabling technologies of service-orientation, as well as the cultural aspects of services orientation, where enterprises reach and serve various target communities: their customers, yes, but also their trading partners, employees, and shareholders. Taught by one of BPM’s early pioneers, Dr. Setrag Khoshafian, this session is intended for both business managers and IT, covering Web Services architectures, service oriented maturity models, ESBs, BPM suites, standards for quality of service, and servant leadership.

5. The SOE Challenge …Execution Gaps! Business Changes Worsen Execution Gaps Sales Service Operations Compliance Partners Management Goals Sales Service Operations Compliance Partners Systems

6. The Service Oriented Enterprise IT Service Infrastructure Service Oriented Architecture IT Service Infrastructure IT

8. Loose Coupling isolated from the details of the service’s implementation language, platform, location, or other details Internet GET/POST Request HTML Response Server (s) Internet SOAP Request SOAP Response Server (s) Client

9. Service Transport: HTTP/HTTPS Remote Service Request/Response: SOAP Service Description: WSDL Service Transactions: WS-Transaction/WS-Coordination Quality of Service: WS-Security, WS-ReliableMessaging Business Processes and Rules: BPMN, WS-BPEL, WS-CDL Service Management: WSDM Service Content and Portals: WSRP

10. ESB – Overview Messaging Backbone JMS WS-* XML Services … Enterprise Service JCA Management Monitoring Deployment … Enterprise Service Enterprise Service Base Services Extended Services

12. The Service Oriented Enterprise Enterprise Performance Management Service Performance Business

13. Strategic Methodology Financial Internal Learning Customer Vision Business Process Management System Enterprise Service Bus CI Methodology Enterprise Performance Management Business Activity Monitoring Business Intelligence

15. Business Intelligence BPM DB Data Integration/ETL Data Warehouse DB ERP/CRM ETL Process Integrated Data

16. Business Activity Monitoring

17. BPM Process Instance DB Data Mining Predictive Models Other Operational DBs BPM Suite Data Warehouse ETLs Higher Business VALUE

18. The Service Oriented Enterprise Enterprise Performance Management Service Performance IT Business Service Oriented Enterprises, Dr. Khoshafian Service Oriented Architecture IT Service Infrastructure Business Process Management Suite Service Integration

21. Enterprise Policies and Procedures Policies Procedure Policies Procedure Modeled Policies and Procedures Strategy and Vision Models Process Models Business Policy Models (business rules) Information & Integration Model Organization Model Modeled And Automated Policies and Procedures

22. Use Cases Information Model Strategy & Vision Organizational Model Process Models Business Rules Integration Browse Catalog Check Shipment Status Place Order Process Invoice Ship Order

23. BPMS Models Operations Declarative Rules Process Flows GUI Integrators BPM Process Class Attributes Class Attributes Operations Conventional

28. What is the Relationship Between Business Rules and BPM? Source: Ron Ross Business Rules are the Nerves: Controlling the processes Processes are the “muscles”

30. BPM Suite Business Process Monitoring & Analytics Business Rules Solution Frameworks Enterprise Application Integration Business To Business Integration Workflow

31. System/Partner and Human Participants Orchestrate Orchestrate Orchestrate Buyer Seller Shipper Choreography Seller Buyer Shipper

33. BPM Suite Business Process Monitoring & Analytics Business Rules Solution Frameworks Enterprise Application Integration Business To Business Integration Workflow

34. Rule Types Correlation

35. Tasks Participants Rules

38. Building Assets BPM Suite Common Practices Build Assets USA Offices Canada Offices Pilot Canada v2 US version 2 West East Canada UK US Add Differences to Specialize French North America Europe BPM Application

39. BPM Suite Business Process Monitoring & Analytics Business Rules Solution Frameworks Enterprise Application Integration Business To Business Integration Workflow

40. Process Instance Data Procurement Process Jill’s Procurement (Computer) John’s Procurement (Desk) Mary’s Procurement (Printer)

41. BPM Suite Business Process Monitoring & Analytics Business Rules Solution Frameworks Enterprise Application Integration Business To Business Integration Workflow

42. Solution Frameworks Solution Framework SF Class 2 SF Class 2 Enterprise Application Integration Business To Business Integration Business Process Monitoring & Analytics Business Rules Workflow Solution Frameworks BPM Suite Operations Declarative Rules Process Flows GUI Integrators Solution Framework Class 1 Attributes Extension 1 Extension 2 Extension 3

44. The Service Oriented Enterprise Enterprise Service Bus Application Server Analytic Measures Business Activity Monitoring Business Intelligence Strategic Methodology Example : Balanced Scorecard Enterprise Application Integration Business To Business Integration Business Process Monitoring & Analytics Business Rules Workflow Solution Frameworks BPM Suite

46. How: Strategic Methodology Financial Perspective Customer Perspective Internal Process Perspective Innovation & Learning Perspective BSC Vision

48. Continuous Improvement LifeCycle Agents Six Sigma Black Belt Process Architect Analyst

49. Business Performance Methodology Business Process Management Suite Business Activity Monitoring (Real-Time and Historic)

50. Capability Maturity Model development Process Defined Quantitatively Managed Optimizing Initial Level 1 Managed Level 2 Level 3 Level 4 Level 5

51. Maturity Stages Classification Level 1 Level 2 Level 3 Level 4 Level 5 CMMI Stage Initial Managed Defined Quantitatively Managed Optimizing BI equivalent No business intelligence services are being utilized Individual process metrics are collected through manual probes A business intelligence information architecture is defined A business intelligence platform is in place Forward-looking and outside information is integrated into the BI infrastructure BPM equivalent Processes are performed manually Processes are modeled using a formal modeling notation Processes are modeled and automated using BPMS technology Process metrics are automatically obtained and processes are managed on a day-to-day basis Processes are continually optimized SOA equivalent No services are defined Individual services are defined A comprehensive services architecture is defined An enterprise service bus is in place Continual optimization of QoS parameters, services architecture

52. BPM COE Best Practices Roles Governance Best Practices Roles Governance Best Practices Roles Governance Service Oriented Architecture IT Service Infrastructure Enterprise Performance Management Service Performance Business Process Management Suite Service Integration

53. BPM Suites for the SOE Challenge… Service Operations Compliance Service Operations Compliance Systems Business Process Management Suite Service Integration Management Goals Systems Sales Service Operations Compliance Partners Sales Service Operations Compliance Partners Management Goals

54. Competitive Advantages for all Communities SOE Local Community Customers Shareholders Partners Government Employees