This document discusses processes, procedures, and formats. It defines a process as a series of interrelated activities that transforms inputs into outputs. Procedures are documented methods for carrying out activities, while work instructions specify how to perform each step. The importance of processes for linking an organization to suppliers, customers, and other stakeholders is explained. Managing by process focuses on designing, managing, and improving processes to optimize customer value. Standard formats are presented for process maps, procedures like a supplier performance monitoring SOP, and documenting a process-based management approach.

1. PROCESSES,
PROCEDURES AND
FORMATS
GROUP 7
Course: Qulaity Leadership & Quality Culture

2. INTRODUCTION
Joseph M. Juran (1904–2008)
JURAN'S LAW

4. PROCESSES, PROCEDURES & FORMATS
What is process?
01 Procedures and Work
Instructions
02
Roadmap & Tools for
Process Improvement
03 04
Formats
05
Important of processes &
Management by Process.

5. 1.WHAT IS PROCESS?
has structural and resource constraints that limit the range of outputs it can produce.
has a structure that defines, orders, and links the activities included in the operation.
Usually, it also has procedures, monitoring and control structures, and feedback
mechanisms
A process is a system of structured activities that use resources to transform inputs a into
valuable outputs. Process :
“Managing the Operations across the Supply Chain” - Morgan , Steven , Janet

6. Whether the "intended result” of a process is called output, product or service
depends on the context of the reference.
Inputs to a process are generally the outputs of other processes and outputs of a
process are generally the inputs to other processes.
Two or more interrelated and interacting processes in series can also be referred to
as a process.
1.WHAT IS PROCESS?
ISO 9000:2015
Set of interrelated or interacting activities that use inputs to deliver an intended result

7. “A process is a series of steps
designed to produce products and/or
services. A process is often
diagrammed with a flowchart
depicting inputs, a path that material or
information follows, and outputs.”
The American Society for Quality
(ASQ)
1. WHAT IS PROCESS?

8. Structured activities
Transform inputs a into valuable
outputs.
Interrelated or interacting activities
Intended result
Arrows indicate the direction of
motion
KEYWORDS:
1. WHAT IS PROCESS?

9. BPMN LANGUAGUE
BPMN is an open standard to
diagram a business process. It
is like a flowchart and uses
standardized graphics to
represent the participants,
choices and flow of the
process.
What is Business Process Modeling Notation
(BPMN)?

10. EXAMPLE
OF
PROCESS
MAP WITH
BPMN

11. Technological
Processes: the
purpose of making
good products, at
affordable prices.
Managerial
processes: to
manage the
technological
process well.
Basically, processes
can be divided into 2
main types:
1.
2.
Types of Processes
“Managing the Operations across the Supply Chain” - Morgan , Steven , Janet

12. Master process and Subprocess
Source :The Certified
Six Sigma Green Belt
Handbook

13. Master process and Subprocess
Master process
Subprocess

14. Types of subprocess
Event subprocess
Adhoc
subprocess
Loop
subprocess

15. 2. Procedures and Work Instructions
Procedure - A document that answers
the questions: What has to be done?
Where is it to be done? When is it to be
done? Who is to do it? Why do it?
( American Society for Quality -ASQ)
Contrasted with a work
instruction, which answers, How is
it to be done? With what materials
and tools is it to be done?) In the
absence of a work instruction, the
instructions may be embedded in
the procedure.
ISO 9000:2015: Procedures: Specific
ways to carry out an activity or process.
(documented or not)

16. Source: The ASQ Certified Manager of Quality/ Organizational Excellence
Handbook
A quality management system documentation hierarchy

17. An Example of
Procedure
SOP for SUPPLIER’S
PERFORMANCE
MONITORING

18. An Example of
Procedure
SOP for SUPPLIER’S
PERFORMANCE
MONITORING
A standard operating procedure (SOP) is a
set of step-by-step instructions compiled by
an organization to help workers carry out
routine operations. SOPs aim to achieve
efficiency, quality output and uniformity of
performance, while reducing
miscommunication and failure to comply with
industry regulations.

19. suppliers
partners
distribution channels
products and services
people (personnel)
other stakeholders.
Processes are the link between an organization and its:
Process are the central core from which business is conducted
3. Importance of processes & Management by
Process.
The importance of process

20. Operational effectiveness (Red ocean strategy): High
achievement means having, or adopting, a best practice
approach.
Strategic positioning approach (Blue ocean strategy): creating
a unique position within your marketplace that will make it
difficult, or ideally impossible, for others to compete.
Having sensational business processes will provide an opportunity
for what Porter refers to as competitive advantage
3. Importance of processes & Management by
Process.
The importance of process

21. Process-Based Management (PBM) is a management approach
that guides the actions and mindset of an organization. It has a
wider scope than the management of individual processes. A
process-based organization designs, manages, and improves its
processes to optimize the delivery of customer value. (CPA)
3. Importance of processes & Management by
Process.
Management by process

22. The importance of management by process

23. VIDEO: How Toyota Changed The Way We Make Things

25. Course: "Data Analytics for Lean Six Sigma" - University of Amsterdam

26. Course: "Data Analytics for Lean Six Sigma" - University of Amsterdam
process improvement quality improvement

28. is a data-driven approach to process improvement

29. Course: "Data Analytics for Lean Six Sigma" - University of Amsterdam

31. 5. FORMAT

32. Thank
You
GROUP 7