The interactive e-learning modules allowed 289 of its private banking front office users to learn through system simulations at their own learning pace – resulting in over 50% cost savings and increased learning effectiveness.

1. t t s k nowledge m at ter s . www.tt-s.com
SUCCESS STORY
LEADING REGIONAL ASIAN BANK
paves the way for
digitization of systems training
The interactive e-learning modules
allowed 289 of its private banking front office users to
learn through system simulations at their
own learning pace – resulting in over 50% cost savings
and increased learning effectiveness.

2. LE AD IN G REG IONAL A S IAN BANK PAV E S T HE WAY FOR D I G IT IZ AT ION OF S YS T EMS T R AININ G
t t s k nowledge m at ter s . www.tt-s.com
Headquartered in Singapore, the client,
a leading bank in Asia, has approximately
21,000 employees with branches
across 18 markets and is listed on the SGX.
In recent years, the client has recognized
the power of digitizing corporate learning
and has entrusted tts partner Synpulse
to evolve its training solutions. With the aid
of tt performance suite, the client is
one of the early adopters in the Singapore
Financial Industry to digitize its systems
training and paves the way for other banks
to do the same.
Facts and Figures
Sector
Banking
tts competences
• Web-Based Training
production
• Consultancy in the financial
industry
• Systems training for financial
institutions
• Digitizing corporate learning
tts users
289 Front Office Users
Implementation Partner
Synpulse, Singapore

3. t t s k nowledge m at ter s . www.tt-s.com
LE AD IN G REG IONAL A S IAN BANK PAV E S T HE WAY FOR D I G IT IZ AT ION OF S YS T EMS T R AININ G
The challenge
Previously, the bank’s employees had to
attend workshops whenever there were
enhancements. This incurred unnecessary
costs, leading to productivity loss
and high cost of training. Trainings were
conducted in classrooms and training
materials produced were often presented
in static and non-engaging manner
in PowerPoint. As a result, very little know-
ledge from the classroom training
was retained and the employees relied on
the handouts to re-learn and navigate
through the systems by themselves.
The solution
tts partner Synpulse utilized tt performance
suite’s ergonomic software capabilities
to create an interactive system simulation.
87% of front office users reported
that the simulations closely resembled the
systems and helped them greatly in
mastering the systems. The bank also
found that its cost of training was reduced
by 52.3% with total hours spent on
training decreased by 46.2%. The significant
improvements in productivity and user
engagement has resulted in four subse-
quent training solutions projects.
52% Cost savings Increased learning
effectiveness
46% Time savings

4. t t s k nowledge m at ter s . www.tt-s.com
LE AD IN G REG IONAL A S IAN BANK PAV E S T HE WAY FOR D I G IT IZ AT ION OF S YS T EMS T R AININ G
The implementation
The authoring team worked closely with
various functions across the bank to
ensure that modules were relevant and en-
gaging. Over the span of four projects
engaged with the client, Synpulse has cre-
ated over 25 e-learning modules with
the help of tt performance suite. These
modules covered a range of bank
processes and train front office users to
navigate across various platforms.
tt performance suite’s cloud hosting solu-
tion made it easy for several authors to
draft and review a module independently
via the module’s portal links. Distribution
of learning content was done via the
client’s intranet, thereby making learning
content easily accessible to all required
staff members.
The benefits
Experiential learning
Through the e-learning modules, users
are given the opportunity to undergo
realistic simulations of how databases and
systems function in reality.
Flexible learning
E-learning modules allow users to control
the pace of their learning, thereby better
tailoring their learning to suit their
individual needs.
Deepening of domain knowledge
Compared to classroom trainings, topics
covered in e-learning modules allow users
to have more in-depth knowledge of the
topic and thus have a more holistic
understanding of the subject matter.
“tt performance suite has strong
authoring capabilities to produce
realistic simulations for end-
users. In the domain of systems
training, tt performance suite
is especially useful for transferring
knowledge in an engaging and
effective manner. The e-learning
modules created were well-
received by staff and it enhanced
learning capabilities through its
flexible learning pace and experi-
ential nature.”
CORPORATE LEARNING PROJECT MANAGER
AT LEADING REGIONAL ASIAN BANK

5. t t s k nowledge m at ter s . www.tt-s.com
Want to find out more?
We’re happy to help!
Experience Performance Support live:
United Kingdom
16th Floor Portland House
Bressenden Place
Victoria, London, SW1E 5RS
T +44 20 7869-8022
E info@tt-s.com
tts
Germany
Schneidmühlstraße 19
69115 Heidelberg
T +49 6221 894 69-0
F +49 6221 894 69-79
E info@tt-s.com
North America
Chrysler Building
405 Lexington Ave, PMB 319
New York, NY 10174
T +1 646 825-3070
E info@tt-s.com