2.  It can be explained as providing help and
support to the employees to face and sail
through the difficult times in life.
 Used to analyze the work related
performance and behaviour of the
employees to help them cope with it,
resolve the conflicts and tribulations and
re-enforce the desired results.

3. 1. Understanding self
2. Making impersonal decisions
3. Setting achievable goals which enhance growth
4. Planning in the present to bring about desired future
5. Effective solutions to personal and interpersonal problems.
6. Coping with difficult situations
7. Controlling self defeating emotions
8. Acquiring effective transaction skills.
9. Acquiring 'positive self-regard' and a sense of optimism about
one's own ability to satisfy one's basic needs.

5.  Unrealistic target.
 Performance issues.
 Excessive work load.
 Lack of awareness of policies and procedures.
 Absenteeism & late coming.
 Lack of team work.
 Family problems.
 Problems in adjusting to organizational
culture

6.  Effective communication
 Growth for employees
 Ensure transparent environment
 Clearly define expectations
 Retaining valuable employees
 Put problems on the table for open evaluation &
draft resolutions

7. interpretative
Counsell
supportive ing probing
Styles
evaluative

8.  EVALUATIVE- Make judgments based on what
you have heard and suggest answers.
 INTERPRETATIVE- Interpret what you have
heard without checking the accuracy of what
you have heard.
 SUPPORTIVE- Offer general sympathy
 PROBING- Find out more information

9.  Advice
 Reassurance
 Clarified thinking
 Release of emotional tension
 Communication
 Reorientation

10. 4.FOLLOW-
UP
3.CONDUCT CounseLling 1.IDENTIFY
THE SESSION process THE NEEDS
2.PREPARE
FOR
COUNSELING

11.  Observe the situation, events or issues
 Compare the current situation with the
desired one
 Focus on two way communication.

12.  select a suitable place and notify the time.
 Notify the concern members well in advance.
 Organize information.
 Outline the session components.
 Plan your counseling strategy.

13.  Opening the session
 Discussing the issue
 Developing the plan of action
 Recording and closing the session

14.  Support subordinates to implement their plan
of action
 Review plan of action to determine if the
desired results
 Amend the plan of action if required