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Cost Efficient Operations at Fira Barcelona How to focus on what really counts
Halls 5 & 7 ,[object Object],[object Object],[object Object],Introduction
Objective ,[object Object],[object Object],[object Object],[object Object]
Analysis and Diagnosis  current processes, organization and costs were analyzed and barriers identified ,[object Object],[object Object],[object Object],[object Object],[object Object],Analysis & Diagnosis Step 1
Analysis & Diagnosis Barriers and Action Plan Areas to tackle to overcome the barriers identified Information and indicators Organization Value creation Step 1 Step 4 Projects on Value Step 3 Changes in organization Step 2 Select indicators
Establish indicators   & new cost information system   to measure the effectiveness of the actions and track their results.  Indicators Step 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Make organizational changes   required to implement the improvement projects. ,[object Object],[object Object],[object Object],[object Object],Changes in organization Step 3
Analysis of value understand what  value  means and execute the projects to  increase value proposition .  ,[object Object],[object Object],[object Object],[object Object],Projects on Value Step 4 Enhance VAA Step 4.2 Minimize NVAA Step 4.1 Analysis of Value Step 4.0
Select value areas to work Identify main contributors to NVAA Cost  Minimize NVAA Step 4.1 Waste management Customer services Set up costs Maintenance Other Energy Cleaning Security Process optimization Human effort * * * * * Projects to develop:
Security cost reduction Reduction of security (including access and registration) ,[object Object],Minimize NVAA Step 4.1 ,[object Object],[object Object],Security cost evolution  (Reduction index 2009 vs 2007) -38% -17%
Security cost reduction Reduction of security (including access and registration) Minimize NVAA Step 4.1 Self-service laptops Registration confirmation (bar code) ,[object Object],based on pre-registration plus onsite fast track system: Pre-Registration Auto Check-in Kiosks
Energy cost reduction ,[object Object],[object Object],[object Object],[object Object],Light Water Air conditioned Power ,[object Object],[object Object],[object Object],[object Object],Minimize NVAA Step 4.1
Waste cost reduction: strategy Exhibition Disposal Waste Eco-design Control Patrols New recyclable materials in sales portfolio Recycling Build up dismantling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Materials New procedure and supplier Minimize NVAA Step 4.1
a) Waste composition study (%) Waste cost reduction: actions ,[object Object],[object Object],a) Eco-design guide c) Joint initiatives with organizers b) New green products in portfolio b) Selective waste collection points c) Specific treatment per material d) Specific recycling projects (p.eg. Carpet) a) No free containers in the halls (contracted and under control) b) Patrolling+pictures  (credit card guarantee) ,[object Object],Minimize NVAA Step 4.1
Waste cost reduction: results Results Cost evolution -86% -78% -51% -36% Minimize NVAA Step 4.1 Exhibition Disposal Waste Recycling Materials
Waste management Customer services Set up costs Maintenance Other Summary of projects on cost reduction Minimize NVAA Step 4.1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Exhibitions Operational Cost Venue Structural Cost Energy ,[object Object],[object Object],Security Cleaning -38% -47% -17% -16% -16% -34% -73% -24% -33% -23% Results (Reduction index 2009 vs 2007) ,[object Object]
[object Object],[object Object],[object Object],[object Object],Human Effort reduction by using  ECRS (Eliminate, Combine, Reduce and Simplify) E-commerce Supplier portal Footprints (complaints management) Exhibitor online Minimize NVAA Step 4.1
Develop projects to  increase value.   Enhance VAA Step 4.2 Leverage Items Strategic Items Non-critical Items Bottleneck Items Profit Impact Exploitation of purchasing power Diversify, balance or exploit Volume Assurance Efficient progressing Low High Kraljic Model Purchasing Portfolio management Supply Risk High Low Stand building, logistics Power, rigging Cleaning & waste security Air-conditioning rental ,[object Object],Exploiting sinergies in the supply chain ,[object Object],Developing new business models, creating 2 joint ventures
Exhibitions Operational Cost Venue Structural Cost ,[object Object],Overall results Since the start of this program :
[object Object],Overall results Since the start of this program : Operational Cost contribution Contribution for new services -22% + 29%
[object Object],Overall results -83% Reduction index 2010 vs 2007 -77% Since the start of this program : Evolution of complaints in exhibitor services
Objective ,[object Object],[object Object],[object Object],[object Object],Success!! - 42%  operating cost   + 22%  released resources - 21%  structural cost + 29%  additional business (new services) - 80%  complaints in exhibitor services
Cost Efficient Operations at Fira Barcelona How to focus on what really counts

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UFI Operations Award 2010 - Fira Barcelona

  • 1. Cost Efficient Operations at Fira Barcelona How to focus on what really counts
  • 2.
  • 3.
  • 4.
  • 5. Analysis & Diagnosis Barriers and Action Plan Areas to tackle to overcome the barriers identified Information and indicators Organization Value creation Step 1 Step 4 Projects on Value Step 3 Changes in organization Step 2 Select indicators
  • 6.
  • 7.
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  • 9. Select value areas to work Identify main contributors to NVAA Cost Minimize NVAA Step 4.1 Waste management Customer services Set up costs Maintenance Other Energy Cleaning Security Process optimization Human effort * * * * * Projects to develop:
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  • 15. Waste cost reduction: results Results Cost evolution -86% -78% -51% -36% Minimize NVAA Step 4.1 Exhibition Disposal Waste Recycling Materials
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  • 23. Cost Efficient Operations at Fira Barcelona How to focus on what really counts

Notas del editor

  1. Step 1: Analysis and Diagnosis: Barriers identified. To set the foundations for the change, the current processes, organization and costs were analyzed with all the parts involved and supported with the help of a consultancy company, specialized on operations management. Work session during the process analysis The analysis concluded that there were some important barriers to overcome in order to achieve the objectives. Main barriers were: There was lack of indicators to assess the current situation, making it difficult to evaluate the success of cost reduction initiatives. Vertical organization based on departments, not horizontal. This might hinder the efficiency of interdepartmental processes. Responsibilities were unclear and little teamwork. Limited scope in operating strategy and value generation, focusing inside Fira, without considering the process of suppliers with whom we work. Mindset reluctant to change, with a tendency to do things in the manner prescribed and not to question the status quo.
  2. Step 3. Make the organizational changes required to implement the improvement projects. One Operations controller was assigned to the area of operations, with a high degree of interaction in the operations department. Participating in weekly meetings, setting of departmental objectives, and review of results. An Operations cost control Committee was established, setting review processes for monitoring the evolution of the different KPI’s. One new Operations planning position was created within the planning team, to lead all the coordinators that planned and budgeted the different shows and fairs. Thus, accelerating their training and development, and empowering them to better work on projects to increase value. One new Operations purchasing position is approved and recruited, being dedicated to support and lead cost reduction projects.
  3. Step 1: Analysis and Diagnosis: Barriers identified. To set the foundations for the change, the current processes, organization and costs were analyzed with all the parts involved and supported with the help of a consultancy company, specialized on operations management. Work session during the process analysis The analysis concluded that there were some important barriers to overcome in order to achieve the objectives. Main barriers were: There was lack of indicators to assess the current situation, making it difficult to evaluate the success of cost reduction initiatives. Vertical organization based on departments, not horizontal. This might hinder the efficiency of interdepartmental processes. Responsibilities were unclear and little teamwork. Limited scope in operating strategy and value generation, focusing inside Fira, without considering the process of suppliers with whom we work. Mindset reluctant to change, with a tendency to do things in the manner prescribed and not to question the status quo.
  4. Step 1: Analysis and Diagnosis: Barriers identified. To set the foundations for the change, the current processes, organization and costs were analyzed with all the parts involved and supported with the help of a consultancy company, specialized on operations management. Work session during the process analysis The analysis concluded that there were some important barriers to overcome in order to achieve the objectives. Main barriers were: There was lack of indicators to assess the current situation, making it difficult to evaluate the success of cost reduction initiatives. Vertical organization based on departments, not horizontal. This might hinder the efficiency of interdepartmental processes. Responsibilities were unclear and little teamwork. Limited scope in operating strategy and value generation, focusing inside Fira, without considering the process of suppliers with whom we work. Mindset reluctant to change, with a tendency to do things in the manner prescribed and not to question the status quo.
  5. Step 1: Analysis and Diagnosis: Barriers identified. To set the foundations for the change, the current processes, organization and costs were analyzed with all the parts involved and supported with the help of a consultancy company, specialized on operations management. Work session during the process analysis The analysis concluded that there were some important barriers to overcome in order to achieve the objectives. Main barriers were: There was lack of indicators to assess the current situation, making it difficult to evaluate the success of cost reduction initiatives. Vertical organization based on departments, not horizontal. This might hinder the efficiency of interdepartmental processes. Responsibilities were unclear and little teamwork. Limited scope in operating strategy and value generation, focusing inside Fira, without considering the process of suppliers with whom we work. Mindset reluctant to change, with a tendency to do things in the manner prescribed and not to question the status quo.