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Electoral Commission project TM
Clare Barnett and Caroline Jarrett ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
And now, a word from Caroline’s sponsor ,[object Object],[object Object],[object Object],Jarrett and Gaffney (2009) “ Forms that work: Designing web forms for usability” Morgan Kaufmann
How would you cast your vote?
Outline: we tested ballots in four countries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
This project was a response to problems in 2007 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The participants represented  a cross-section of UK voters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outline: we tested ballots in four countries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The test was an ordinary task-based test ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
We co-ordinated our approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
We used a distraction task between votes  ,[object Object]
Each session required skills in paper juggling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Two big factors:  voting experience and the voting task(s) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Voting experience is crucial to voting success ,[object Object],[object Object],[object Object],Extract of Ballot Paper completed by a new voter
Participant deals with a complex election as  if it were an ordinary one ,[object Object]
Voting is harder than you realise: He votes the way he has done for years
Am I voting for a candidate or a party? ,[object Object],[object Object]
Why do I have more than one vote? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why have the candidate’s addresses on the ballot? ,[object Object],[object Object],[object Object]
Logos are important. Some of them are missing ,[object Object]
Numbers next to candidates are not useful ,[object Object],[object Object],[object Object],[object Object]
Candidates names are in an unfamiliar format ,[object Object],[object Object],[object Object],[object Object],[object Object]
Party names are important,  but sometimes hard to find ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Party names are included in the brackets with the candidates name and address.
Instructions on the ballot were often poor ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
English and Welsh should be kept aligned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Example of mixing Welsh and English
Speak in voters’ language ,[object Object],[object Object],[object Object]
Polling station notices have instructions that are hard to understand ,[object Object],[object Object],[object Object],[object Object],[object Object]
The poster in the booth  should tell you what to do in the booth ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Collating analysis was a joint task ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
We wrote the full report with client involvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Full report ,[object Object],[object Object]
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Offline and online testing: similarities ,[object Object],[object Object],[object Object],[object Object]
Offline and online testing: differences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What next? ,[object Object],[object Object]
Question time Caroline Jarrett [email_address] 01525 370379 Clare Barnett [email_address]   0131 225 0850 

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UKUPA Jan 10 Clare Barnett and Caroline Jarrett: Election Ballot Usability

Notas del editor

  1. Goal: Develop draft design standards
  2. multi-member first past the post paper where the voter can choose up to 3 candidates, as there are 3 vacancies to be filled.
  3. Northern Ireland in 2005 , concerns were voiced about voter confusion. This was attributed in part to the similarity in appearance of the local government and UK parliamentary ballot papers , which added to the general confusion caused by different voting systems being used for each ballot. National Assembly for Wales in 2007 . The Commission noted that many voters commented on a ‘two feet long’ ballot paper for the regional list elections. Some local Returning Officers used their discretion to print a more manageable-sized ballot paper with two columns. However, this meant some voters cast their vote on ballot papers of different appearance to others, owing to the inconsistencies that arose between constituencies within an electoral region. Scotland 2007 , combined parliamentary and local government elections where a relatively high number of ballot papers were rejected (i.e. they were not included in the votes which were counted to determine the result because they were not properly completed) which attracted criticism of the design of the ballot papers used at those elections.
  4. Examples of a participant, aged 52, who thought it was important that he voted as it was his only chance to have a voice.