1. Energy efficiency advisors to low income households
Vulnerable energy customers in Croatia

2. Contents
• Vulnerable energy customers in Croatia
• Energy efficiency advisors to low income
households

3. Vulnerable energy
customers in Croatia
Percantage of average energy costs in average basic income
2012.
12.21
2011.
9.98
2010.
2009.
11.05
9.65
2008.
9.14
2007.
9.09
2006.
10.21
2005.
9.90
2004.
9.92
2003.
9.50

4. Vulnerable energy
customers in Croatia
• almost 10% of households are unable to keep their home
adequately warm
• 26% of households have arrears on utility bills
• almost 50% of the building stock is dated before 1970
• 2% of GDP is devoted to a permanent social assistance
• the share of permanent social assistance recipients (energy
vulnerable customers) in total population grew to 2,59% (cca
50.000 households)
• A research conducted jointly by the GfK Centre for Market
Research and UNDP shows that almost two-thirds of Croatian
households spend more than 10 percent of their income on
basic energy needs (21% spend more than 20 percent)

5. Level of energy poverty using
material deprivation factors
40
35
30
25
20
15
10
5
0
SILC (2010)
2011
2012
•The level of energy poverty in Croatia using this approach is around 35 %.
• The level of severe material deprivation in Croatia is around 30%
• People at the risk of poverty is 20,5% (2012)

6. Where do we spend energy?
2011
2010
2009
2008
2007
0.25
0.26
0.27
0.28
0.29
0.3
0.31
0.32
Share of final energy consumption in households in total energy
consumption (%)
Households in Croatia participate with 30,7% in the total
energy consumption in Croatia in 2011

7. What influence high energy
consumption in households?
Percentage growth in energy
consumption in
households, 2007-2011
average
GDP per capita
Energy intensity
Final energy consumption in households per
capita (MJ)
Population
Final energy consumption in households
Final energy consumption
-6
-4
-2
0
2
4
6
8
10
12
Increase in per capita energy consumption in households can
be explained by decreasing level of energy efficiency level in
households

8. Use of traditional wood
2011
20.58
2010
17.31
2009
15.75
Traditional wood for heating
2008
14.87
2007
14.96
0.00
5.00
10.00
15.00
20.00
25.00
Due to high costs of natural gas and electricity traditional
wood for heating is often only alternative option

9. Energy prices
• Croatia had one of the highest percentage increases in energy prices
within EU in 2012(first in electricity and third in natural gas price)
Cyprus
Bulgaria
Greece
Slovakia
Poland
Belgium
European Union (28 countries)
Austria
France
Latvia
Denmark
Spain
Hungary
Portugal
-15
-10
-5
0
5
10
15
Percentage change in electricity prices for household consumers, 2012-2011
20

10. Practical solutions to tackle energy
affordability – EE measures
• Solar heating systems
• Passive social housing
• Usage of cogeneration biomass for heating

11. Energy efficiency advisors
to low income households
• Young and long term
unemployed people
• Curriculum and education
materials for energy
efficiency advisors
• Emphasize on practical
work and simulation of
vistits to households
Education and
qualification
Low income
households
• Identification of low
income households by
Social Welfare Centre
• PR campaign to motivate
households to apply for
the visits
• Synergy with Caritas/Red
Cross
• 1st and 2nd visits to
households
• 1st visit – data
collection and
assesment
• 2nd visit –
implementation of
immediate help
• EvalutionVisits to
of savings
households

12. Energy efficiency advisors
to low income households
https://www.youtube.com/watch?v
=DWnbSVCambg
Employment
Social
aspects
Education
Climate
protection

13. Good bye...
Thanks for your attention!
Prepared by
Zoran Kordić, UNDP Croatia