Materials from the URBACT Summer University Lab "Mixed Use of City Centres", managed by Nils Scheffer

1. URBACT LAB - Mixed Use of City Center
SESSION 2 “Preparing Well”
From Problems
to Results
&
Reviewing and
Enhancing
Evidence Base

2. Look at city case
Identify and engage
stakeholders
Gather evidence
Analyse the problem
Move from problems
to solutions
Translate solutions to
results and actions
Assess and analyse risk
Consult and launch
2
ACTION PLANNING MODEL
URBACT LAB 1 SESSION 1 2
Problems
Stakeholders
Evidence
Results
Ideas
Actions
Resources
Check
Consultation
Launch
Lab 1: Getting started
Lab 2: Preparing well

3. LAB 2 OVERVIEW
• PART 1 - TRANSLATING PROBLEMS INTO RESULTS
• PART 2 - REVIEWING AND ENHANCING EVIDENCE BASE
TO SUPPORT ACTION
• PART 3 – TASK FOR ULSG@WORK SESSION
URBACT LAB 1 SESSION 2 3

4. KEY CONCEPTS
PROBLEM = The problem(s) you have identified using the
Problem Tree.
SMEs have no quality workspace.
RESULT = The change you will have achieved.
SMEs have good quality workspace.
Objective = Statement/goal on the effects to be achieved
To improve the quality of SME workspace.
URBACT LAB 1 SESSION 2 5

5. Examples:
-Training courses for
employment
-Business start-up
advice
-Collaboration
workshops and
networking
-Refurbishing city
spaces
Action = an
operation to
deliver results
ACTION > INPUT > OUTPUT > RESULT
URBACT LAB 1 SESSION 2 6
Input =
resources put
into the action
Output =
tangible product
of the activity
Result = what is
achieved as good
for the recipient
Examples:
-Sustained
employment
-Survival of new
business
-Better cross-cutting
collaboration
-Increased well-being
and satisfaction of
citizens, attracting
investment
Examples:
-Number of
completed courses
-Advice process model
-Workshop
curriculums
-City model for space
use
Examples:
-Resources required for
an activity (money,
time, manpower, know-
how, knowledge)

6. PROBLEM ANALYSIS COMING FROM LAB 1 AS
PROBLEM TREE: PROBLEM(S) TO BE ADDRESSED
7URBACT LAB 1 SESSION 2
PROBLEM(S)
Cause
Effect Effect
Cause Cause
Effect

7. LAB 2, ULSG SESSION 2
TRANSLATE PROBLEM INTO SOLUTION TREE
IDENTIFY EXPECTED RESULTS COMING OUT OF SOLUTION(S)
8URBACT LAB 1 SESSION 2
SOLUTION(S)
Results
Result Result
Results Results
Result
Note: defining actions is a task for next LAB 3, here just initial ideas
PROBLEM(S)
Cause Cause Cause
Effect Effect
Effect

8. 9URBACT LAB 1 SESSION 1 9
SOLUTION TREE EXAMPLE

9. URBACT LAB 1 SESSION 2 10
DELIVERABLE FROM ULSG SESSION 2 TO ULSG SESSION 3
(ACTIONS)
EXPECTED RESULTS (1 – 5) COMING OUT OF THE SOLUTION(S)
Take these results on flipchart to LAB 3
Result 1
Result 2
Result 3
xxx

10. LAB 2 PART 2
• PART 1 - TRANSLATING PROBLEMS INTO RESULTS
• PART 2 - REVIEWING AND ENHANCING EVIDENCE BASE
TO SUPPORT ACTION
URBACT LAB 1 SESSION 2 11

11. EVIDENCE
• Evidence is used at different stages of the project process;
• Evidence has been used of course already in defining the problem, and in
thinking about solutions;
• Evidence is also used during the process and at the end via monitoring and
evaluation;
• Here we concentrate on broadening the horizons of evidence in the initial
stages of the process.
URBACT LAB 1 SESSION 2 12
Evidence at planning
stage
Evidence and
monitoring during
project
Evaluation at the end
of project

12. SOURCES OF EVIDENCE
14
Science
Reports
Evaluations…
Data
Statistics
Surveys
Internet
Stakeholders
Staff
Customers
People
’Unusual
suspects’
Other cities
Colleagues

13. ’UNUSUAL SUSPECTS’
• Experts or anybody coming from outside
the people and organisations we usually
use to inform us
• In order to help us think out of the box,
to have a fresh and critical look on what
we are doing
• To be challenged and inspired
• To find new, creative ways of solving our
problems
• To broaden our horizons, to enhance
our actions and
• Get better results
URBACT LAB 1 SESSION 2 15

14. EXAMPLES OF ’UNUSUAL SUSPECTS’
Copenhagen Job Centre:
• Hired Anthropologists, using co-creative methods with
customers, and made a ’walk through’ and analysis of
the whole job centre service process and then together
with staff and customers came up with innovations
City of Swindon, UK:
• Hired voluntary organisation people who lived for
weeks with troubled families, in their daily lives, in
order to bring the message ’from the inside’ for reforms
of services, which were not delivering
URBACT LAB 1 SESSION 2 16

15. TASK IN LAB 2
1. ”BUZZ”: Discuss with the person next to you –
What sources of evidence have you used? What are your
experiences of using them?
2. Mark sources you have used in the Evidence Experience
Table (everyone) -5min.
3. Review the outcome of the tally and discuss (group) -20 min:
1. Concentration? Gaps?
2. Share experiences of using different sources
3. Where should cities improve their evidence? How?
URBACT LAB 1 SESSION 2 17

16. EVIDENCE EXPERIENCE TABLE
URBACT LAB 1 SESSION 2 18
Source of information, data and learning What type of information, data and
learning sources you have used? What is
your experience of using them?
1. City data and other statistics
2. Evidence from past/ earlier attempts
3. Colleagues in the city
4. Users and other stakeholders
5. Other cities that face the same problem,
home or abroad
6. Science and research
7. Experts and any ’unusual suspects’

17. ULSG@WORK SESSION 2
Prepare a solid and convincing preparation plan:
• Translate problems (from Lab 1) into Results
• Discuss and fill Evidence Enhancement Table
Tools
• Solution Tree
• Evidence Enhancement Table (poster)
Deliverable
• Results > Report with flipchart to ULSG Lab 3
• Evidence Enhancement Table
URBACT LAB 1 SESSION 2 19

18. EVIDENCE ENHANCEMENT TABLE
URBACT LAB 1 SESSION 2 20
Source of evidence and learning How do you want to use these to improve the
evidence base of your Theme in Allium
Priority order 1
- 7
1. City data and other statistics
2. Evidence from past/ earlier
attempts
3. Colleagues in the city
4. Users and other stakeholders
5. Other cities that face the same
problem, home or abroad
6. Science and research
7. Experts and any ’unusual
suspects’

19. TASK IN ULSG WORK SESSION 2:
EVIDENCE ENHANCEMENT
• What evidence is there relating to your theme on Allium?
• Are there gaps in the evidence?
• How would you want to use different evidence to improve
knowledge on your Allium Theme?
1. Discuss the questions above
2. Write ideas in Evidence Enhancement table
3. Indicate Priority order
The filled EES2 POSTER is the Deliverable of ULSG Work Session
2
URBACT LAB 1 SESSION 2 21