ATEM-SSCC-09_Cluett_Staff Training in Web 2.0

Training professional staff in Web 2.0 – the UWA Online Student Journey project Dr Lisa Cluett ATEM-SSCC-09. 23rd April 2009

What I’ll cover ,[object Object],[object Object],[object Object],[object Object]

Some assumptions/beliefs ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],Student Services C.E.L.T. Medical Centre Student Support Services SIMS Admissions Administration UWA Childcare

Phase 1 Initiate Nov 08 Phase 2 Research 08/09 Phase 3 Start-up Sem 1 09 Phase 4 Apply Sem 2 09 Phase 5 Evaluate Early 10

The Online Student Journey orientations enrolments offers mentoring fees study groups workshops networking advice graduation records loans housing tours training welcomes events admin enquiries newsletters Online delivery and interactivity

Staff survey ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Staff survey - tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Skill level ,[object Object],RSS Population was split Social Networking Pages/Profiles Many had experience Online file sharing Not many used it Instant messaging Highest level of skill SMS Most were familiar Podcasts Moderate comfort Wikis Moderate comfort Blogs Themes Tool

Staff survey - training ,[object Object],[object Object],[object Object],[object Object],Training preference Low preference 'Register' of staff High preference Print guides (handouts, workbooks etc) High preference Training-on-request Moderate Regular information sessions Lowest preference Online tutorials and/or videos Highest preference Small group training Themes Delivery

Staff survey - motivation Quite/very interested and I already have some ideas 98.75% (79 of 80 people) Curious and interested – if I have time 0 Don’t have much knowledge but could be interested 0 Hadn’t really considered all this and not sure I am interested 1.25% (1 out of 80 people) No interest at all Themes Interest level

Training program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],X General ‘information’ sessions

Case Studies ,[object Object],[object Object],[object Object],[object Object]

Next UWA Web 2.0 community Morning Tea 14.May.09

What questions do staff ask? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Guidelines/lessons learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More info ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ATEM-SSCC-09_Cluett_Staff Training in Web 2.0

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ATEM-SSCC-09_Cluett_Staff Training in Web 2.0