2. Communication Problems/Issues/Dilemma
Emotional
• Perceptions-Don’t care about safe sex, permissive lifestyle
• Stereotyping-All non-heterosexuals are promiscuous, will contract HIV
and other STD’s
• Fear-of stigmatization
Social
• Age-should be a responsible stage of females, typically married with
children
• Female-thought to be in a stable relationship, more emotionally
vulnerable than men
3. Discussion
Anna’s hesitancy to share information can delay the process especially if
insufficient information is given – the Health care professional (HCP) must
provide an atmosphere that is comfortable, private and confidential
Anna’s language, word choice may give the impression that she does not
really care about what is happening – the HCP’s approach must be non-
judgemental yet firm enough to bring about a resolution on the case since it
does not only involve Anna
Anna’s non verbal cues can suggest that she is hiding pertinent information
– the HCP can exercise good listening skills to paint a picture of how Anna
perceives what is going on
Anna thinks she is judged because of her sexual orientation – the HCP must
assure Anna that this is not so by referring to her as a person rather than
labelling her a bisexual
4. Tips on how to deal with Anna
• Offer counselling
• Encourage her to bring Sam into the office to be diagnosed and
treated
• Show her the benefits of seeking medical treatment regardless of
sexual orientation
• Reiterate the need for inclusion of all people types in the healthcare
process
5. Conclusion
During any discussions between healthcare provider and patient it is
important to consider any and all communication barriers that may
occur and deal with them as they come.
Keep in mind that proper healthcare can be given once communication
occurs
Verbal and non verbal ways can be utilized to communicate successfully
Offer other avenues of help once it is appropriate
THE END
