Holistic User Experiences: From Digital to Physical Products

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Creating seamless experiences can have its challenges, particularly for the team in Geopagos where the experience goes beyond their digital products to physical devices. In this talk, Juan will talk through his learnings on designing holistic experiences for the different products of Geopagos.

Tecnología

Juan Pablo
Vildosola
Head of product
@ GeoPagos

Better
Professional
Team Work
Holistic
Approach

Holistic Approach
PERSON DEVICES
��🏻
MOMENT PSYCHOLOGY
ENVIRONMENT

Hardware Interactions
Card SLOTS
LCD SCREEN
Physical keyboard
Lights
Sound
USB
TAP SURFACE

Mistery shopper
Act as customer
Keep watching
Ask some questions

Context inquiry
● Watch and Learn
● Documenting
● Ask questions

● Frequency of Usage
● Who inserts the card ?
● Ergonomics and
handling

Flying high above users World
And Deep Dive

DESIGN APP DEVS
HARDWARE
DEVS
UX As a Team

UX ENGINEERS
SPECS ADJUSTMENTS
IMPLEMENT CONSTRAINTS

Company Grow
Task Oriented
Less Connected
Silo Effect

Colaboration
Detailed
Documentation
UI handoff
Visual Boards
Writen Task
Flows / UX
MORE
LESS
��🏻
✋🏻

Great Allies
Early involvement
Great input
QA tester

Summary
Better Designer
Team WORK
Holistic Approach

Thank you!
Presentation Disclaimer
The content of this presentation is strictly confidential. All rights to the materials featured in this presentation are owned by GeoPagos and are protected by
copyright laws and other applicable laws. Images depicted in this presentation are either property of GeoPagos or of the brands depicted or otherwise in the
public domain. You may not copy, reproduce, post, broadcast, transmit, make available to others, or otherwise use the content of this presentation or the
presentation itself in any way. You also agree not to adapt, alter or create a derivative work from any of the content of this presentation.
Any violation of this disclaimer may result in legal procedures.
GeoPagos Copyright © 2021. All rights reserved

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