This presentation intends to underline and correlate how Speech Recognition and Voice Biometrics can unearth and prevent online fraud while ensuring regulatory compliance during customer interactions.

1. WHY SPEECH
RECOGNITION
TECHNOLOGY IS
THE NEW
WATCHWORD
FOR ENTERPRISE
CYBERSECURITY
A CS Approach By
Uniphore Software Systems

2. Global cybersecurity market
to post searing growth, says
Cybersecurity Ventures
India to outpace global market
on CAGR basis, says Data
Security Council of India
$3.5B
$120B
$209B
2017 2021
Global
cybersecurity
market
$4B
India
cybersecurity
market
2004 2017
$35B
2025

3. Hackers today not only attempt to breach enterprise
data but also target individual users
Speech Recognition and Voice Biometrics, if deployed
by enterprises, can add a second layer of
security against fraud and data theft

4. Online
fraud
decoded

5. Frauds committed using technological tools over the
internet come under the ambit of Online Fraud.
Online Fraud

6. Online frauds refer to any fraudulent plan
or scheme that uses…
Websites, Social media, chat rooms, email,
or any other internet-based means
… to defraud an individual or organization via fraudulent
solicitations or fraudulent transactions.

7. Types and
characteristics
of online
fraud

8. Online frauds are not
only real, they come
in various forms.

9. TYPES OF
ONLINE
FRAUDS
Spam: Emails from unidentified sources that offer fake
offerings and install a virus or bug in the system when
opened
Identity theft: Situations where scammers or fraudsters
try to steal your digital information and impersonate you
Phishing: Attacks where emails seek sensitive personal
information like credit card details or banking passwords
posing as a genuine communique from your bank
Vishing: Attacks that involve a phone call from crooks
seeking financial details by tricking unsuspecting users
Online frauds: Attacks via web links, URL redirects, pop-
ups, email links, IP spoofing, etc. which are usually
lottery frauds or “friend in distress” frauds

10. Technological
advances
driving
online fraud

11. Technology has redefined
communications almost
irreversibly.
Data has gone digital in an
unprecedented way.
This has a flipside
– cyber attacks.

12. Technology is as much a foe as it’s a friend
Scammers and
fraudsters
Cyber attacks and
illegal activities
Loopholes in
the system
TO
MISUSE
TO CARRY
OUT
Potent
tools
USE

13. Pagejacking to
develop illegal
clones
Tricking internet
engines to list
fake websites
Malware to overrule
security layers and
perform fraudulent
transactionsTracking online trail of
individuals to detect
physical location
Social media security
breaches to conduct
data / identity theft
How fraudsters are misusing technology
In the digital world

14. The impact of
online fraud:
Financial losses
and beyond

15. ONLINE
FRAUD
LOSS OF
CREDIBILITY
FINANCIAL
LOSS
DENT IN
BRAND VALUE
ENTERPRISES
CANNOT
IGNORE
ONLINE
FRAUD

16. 1
TRUST
EROSION
Insecure online
transactions
Inability to build
Consumer trust
Loss of
credibility
Adopt new
technology
Add new
Security layers
Build long term
consumer trust
Barclays one of the first multinational
banks to launch a TV ad campaign on fraud
awareness to boost trust in its brand.
IMPACT

17. Unauthorised
access to
consumer data
Legal
complications
Brand
devaluation
Post unearthing of a financial fraud where
2 million false accounts were opened in
real customers’ names over 5 years, Wells
Fargo not only had to pay a $185 million
fine for its inaction but also saw its brand
value hit an all-time low.
2
BRAND
DEVALUATION
IMPACT

18. Importance of
statutory and
in-house
compliance

19. Statutory and in-house
compliance process can
safeguard enterprises from
legal complications.
For example, a bank
spreading consumer
awareness about its legal
obligations can help
avoid legal hassles.

20. Compliance essential for any major
call center operation
For example, if a contact center of a financial
organization is seeking financial details like credit
or debit card payments over the phone, it needs
to be compliant with Payment Card Industry
Data Security Standards (PCI-DSS).

21. Speech Recognition
Technology: Providing
a secure and compliant
business landscape

22. With contact center fraud on the rise, enterprises are using
smarter preventive solutions like Speech Recognition and Voice
Biometrics technology to bolster their security layers.
Public
information
Unauthorised
access to
customers’
accounts
Agents
TO GAIN
Stolen
information
MANI-
PULATE
Contact
centers Scammers
LEVE-
RAGE
FOCUSED
TARGET FOR

23. Speech Recognition and Voice Biometrics use a consumer's
voice pattern to uniquely identify each consumer.
Basic Voice
Biometrics
Secure and
compliant
agent-
customer
communication
Early
Warning
Signals
USE
USE
DETECTS
Advanced
Voice Analytics
Consumer’s
voice prints
Individual
characteristics
TO CARRY
OUT
TO ASCER-
TAIN
Speaker
identification
True identity
of individual
ENSURES

24. Uniphore’s auMina
and amVoice:
Security and compliance
in customer interactions

25. auMina:
A NEXT
GENERATION
SPEECH
ANALYTICS
SOLUTION
Solution to multiple business problems by
harnessing insights from customer interactions
100% coverage of both inbound and outbound
calls in 80 global languages with multiple
dialects
customer sentiment analysis using keyword
spotting and speech analysis
check for adherence to script for regulatory
compliance with its advanced keyword
recognition technology

26. amVoice:
A PREMIUM
VOICE
BIOMETRICS
SOLUTION
Reduction of costs and risks associated with
authentication
Remote authentication by consumers using their
unique voice print in less than 15 seconds
compared to 60+ seconds done manually
Inbuilt fraudster detection capabilities,
eliminating all unauthorized access
High accuracy levels and language
independence, easy integration using an
enterprise or cloud-based Web API

27. To know more about how your organization can ensure
compliance & prevent fraud by implementing Speech
Analytics & Voice Biometrics using auMina or amVoice,
please write in at: susheel_ext@uniphore.com
To download your copy
of the whitepaper on this subject,
please click here.

28. Uniphore Software Systems is a frontrunner in the
Speech Recognition Technology and Virtual Assistant
domains. It partners with over 70 enterprise clients and
has over 4 million end users.
Uniphore Software Systems is headquartered in IIT
Madras Research Park, Chennai. Uniphore was incubated
in IIT Chennai, India in 2008 and currently has offices in
India, Singapore, and U.A.E with about 100 employees
spread across all locations. Uniphore’s investors include
Kris Gopalakrishnan, IDG Ventures India, India Angel
Network, YourNest Angel Fund, and Ray Stata.
Uniphore was recognized by Deloitte as a “Technology
Fast 500 company” in Asia Pacific in 2014 and was also
ranked as the 10th fastest growing technology company
in India by “Deloitte Fast 50” in 2015. Uniphore’s Co-
Founder & CEO, Umesh Sachdev was recognized by the
TIME Magazine list of 2016 amongst “10 Millennials
Changing The World”, and with India’s edition of MIT
Technology Review’s ‘Innovators Under 35′ for the year
2016. www.uniphore.com.