Change is an inevitable part of any business, whether it’s during the start-up phase or rapidly growing. How the business owner plans for change and persuade others to support and deliver such change can be a result of having a clear vision, effective communication and seeking achieving buy in for the process from staff of the business. What change is not managed well, it’s not unsurprising to find that that people in the business are resistant to any change –it makes them afraid of the future and they prefer to settle for the present, irrespective of how inefficient current systems may be. In this brief slide show, Veronica, an experienced and qualified Small Business Coach & Mentor, shares 7 simple tips on how owners and directors of small and medium-size businesses can prevent and/or manage resistance to change among staff. To download the ppt slide, just click on the download button at the top of this slide. VeronicaThe way in which it is pla Your Small Business Coach www.yoursmallbusinesscoach.co.uk Tel: 020 7096 0620

1. 7 Tips on Handling Resistance to Change
in Small Businesses
Veronica Broomes
Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.uk
T: +44(0)845 054 2870

2. Learn How to Manage Change
Veronica Broomes
Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.uk
T: +44(0)845 054 2870

3. 1) Resistance to change is not uncommon
in small businesses. This can be found
especially in those who have worked for
many years or were involved since the
start of the business.
Veronica Broomes
Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.uk
T: +44(0)845 054 2870

4. 2) Resistance to change may stem from:
• Resistance to content of change
For example, introducing new technology, process
or even Customer Relationship Management
systems can require more or fewer steps by staff.
Either way, there is reluctance to change from
known to unknown.
Veronica Broomes
Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.uk
T: +44(0)845 054 2870

5. • Resistance to process of change
This happens more often when the process of
arriving at change was not consultative/
inclusive . This stems from a ‘top-down’
approach to management, rather than
consultation that allowed for early buy in and
ownership of the change. People feel ignored!
Veronica Broomes
Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.uk
T: +44(0)845 054 2870

6. 3) Understanding the reason for resistance can
result in more appropriate crafting/tailoring of
messages of organisational change.
Reasons for resistance include:
shock of dealing with the
new, fear of the
unknown, uncertainty, inconven
ience, threat to status.
Veronica Broomes
Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.uk
T: +44(0)845 054 2870

7. 4) Real change happens in the minds of people
as they talk to each other, and with you, about
the effect of change on how they work.
Veronica Broomes
Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.uk
T: +44(0)845 054 2870

8. 5) Remember that in general, people do not
relish change, they find it deeply disturbing
and threatening.
They are afraid of the unknown. Your people's
fear of change is as great as your own fear of
failure.
Veronica Broomes
Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.uk
T: +44(0)845 054 2870

9. 6) Avoid repeating the mistakes of earlier
changes as you grow your business. Not only
will this make implementing the change
easier, but you will save time and money.
Veronica Broomes
Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.uk
T: +44(0)845 054 2870

10. 7) Find out what do your people say to
themselves about the way you are managing
change.
How to do this? Just ask them!
Veronica Broomes
Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.uk
T: +44(0)845 054 2870

11. •Request your free pdf copy with Handling Resistance to Change
Email: bizcoachuk@gmail.com
Want a more profitable business & greater value for customers?
Then, contact Your Small Business Coach, Veronica.
Email: bizcoachuk@gmail.com T: +44(0)845 054 2870
Veronica Broomes
Business Coach and Mentor
http://www.yoursmallbusinesscoach.co.uk
T: +44(0)845 054 2870