Telehealth Secrets 2019: Telehealth with CRMs - Joshua Newman, MD, MSHS, Salesforce

1. Whole Patient Care with CRM for Telemedicine
Joshua Newman MD MSHS

3. Healthcare In the Fourth Industrial Revolution

5. Healthcare Success Requires More than Medicine

6. Provider
Organizations
Patients &
Caregivers
Disconnectedness Prevents Personalizaiton

7. What Patients Want in the New World
Affordable
Care
Individual
Attention
Access On
Any Device
Complete Health
Records
Personalized
Treatment
24/7 Service
Anywhere

8. 180 Health Partners Serves Expecting Mothers
Battling Substance Use on Health Cloud
• Complete view of expectant mothers in real-time
• Seamless care coordination for scheduling and home visits
• Continuous digital engagement both during and after pregnancy
• Real-time access to payer and provider organizations
72 hours
from first referral to
first home visit
“We started this organization to help
addicted mothers deliver healthy
babies. Building relationships and
trust is at the heart of our work.”
Justin Lanning, President & CEO
180 Health Partners
Health Cloud

9. Bring Data Together
Engagement
Engagement

10. Bring Everyone Together

11. Build Journeys
Awareness Community Home CareRecovery
Diagnosis Treatment
Personalized Acquisition
Real-time Collaboration
Engagement Anywhere

12. A Continuum of Engagement
Managed
Services
Clinical Encounter
Documentation
Physician
Referral
Management
Integrated
Call Center
Mobile
Development
Platform
Health Information
Exchange (HIE)
CPOE
Med Rec
Care Management
& Collaboration
Clinical, Technical, and Billing
Operations
Personalized
Marketing and
Patient Journeys
Care Manager
Home Visit
Scheduling
Communities and
Collaboration
Population Health
& Patient Engagement
Marketing, Customer Service,
Extended Engagement
Social Media
Integration
Admissions and
Clinic Scheduling
Pop Health
Analytics
EHR Healthcare CRM
APP
Exchange
Clinical
Point of Care
Applications
Coding, Billing,
Claims Management
Clinical
Record

13. Sales and
Enrollment
Employee
Collaboration
Training and
Evaluation
Portals
EHR & Claim
Integration
Analytics and
Intelligence
Marketing and
Communications
B2B & B2C
Commerce
Innovation
Platform
Contact and Access
Center
Health CRM Custom Mobile
Apps
Patient Success
Platform
Health Systems,
Providers, Patients
HOSPITAL