1. VU THI MINH HOANG
Date of Birth & Nationality : 28/09/1985 –Vietnam
Contact Information : 0934 086 098 - hoangtmvu@gmail.com
Career Objectives: Top-producing sales & marketing expert with 06 years of experience in
retail banking and marketing events, seeking a Sales Manager or Marketing Officer position.
Bring years of solid experience and select strengths that encompasses sales - marketing
territory management and key account development. Equally effective at relationship
building, program development, and team leadership.
EDUCATIONAL BACKGROUND
QUEEN MARGARET UNIVERSITY – United Kingdom
Bachelor of Hospitality and Tourism Management
Date attended : 2007 – 2008
EASB INSTITUTE OF MANAGEMENT – Singapore
Advanced Diploma in Hospitality and Tourism Management
Date attended : 2004 - 2006
WORK EXPERIENCE
ANZ BANK (VIETNAM) LTD. – Hochiminh city
Telesales Team Leader :
 Managing 15 telesales officers for the purpose of achieve assigned sales
target:
 Making strategy for team to win all challenges through development and
implementation of best practices to increase employee output,
communication of bank objectives and introduction of compensation plans
to reward high-performing individuals.
 Autonomously performing recruitment for hunting potential telesales
officer to maintain and enhance team’s productivity.
 Independently planning training program for new staffs and coaching
them to ensure proper execution of daily works and accelerate their
productivity.
 Collecting customer information and delivering them to team in order to
harness customer database for contacting and offering Personal finance
services (especially Credit Card).
 Contributing initiatives to solve problems arising during daily process and
improving turnaround time in Consumer Credit Cycle as well as productivity of
telesales department.
April 2013 – December 2014
Achievements :
 Honored with awards: Best
team leader in two months:
August and November 2014
 Recognized by manager as
top-producing sales expert
who lead team in the most
03 best teams of Telesales.
 Successfully always keep
enough team member ,
reducing turnover.
 Keeping the highest
approval rate in credit card
applications.
HSBC BANK (VIETNAM) LTD. – Hochiminh city
Senior Personal Banker :
 Surpassed established branch sales goals through finding and building up
strong relationship with prospective customers to consult the most suitable
financial services, included: Saving account, Personal loans (Home / Car or
Consumer loans), Credit card, E-banking, International money transfers,
Bancassurance and Investment products.
 Made plan and coordinate with other personal bankers to approach a large
number of customers in companies and maximize sales of bank by cross-selling
products as mentioned.
 Concurrently, undertook customer care :
 Collaborated with back-line officers to handle transactions timely and
resolve arising problem ASAP for providing customer the best services.
 Warmed up current relationships to seek chances for providing more
financial services and expanding relationship to other customers.
April 2010 – March 2013
Achievements :
 Surpassed all 4 sales targets
(mortgage loans, personal
loans, credit cards and
insurances) with highlight
results.
 Honored with many awards,
included :
 “Early Bird” price for the
highest and the earliest
sales volume
 Summer Contest for high
volume in Insurance
product ;
 "Win Win" award for
consistently resolving

2.  Assumed role as first protection line of bank to prevent credit or operation
risks. In addition, contribute initiatives to enhance competitiveness of bank’s
products and improve turnaround time in performing regular tasks.
customer difficulties in
an expedient and tactful
manner.
ITM CAPITAL GROUP OF COMPANIES – Hochiminh city April 2009 – March 2010
(East Asia Institute of Management)
Marketing & Sales Executives :
 Actioned as sale representatives :
 Actively approached high schools to directly introduce and guide students wishing to study abroad.
 Search and establish relationships with Overseas study consultancies to advertise Programs of study in
Singapore of EASB school.
 Learned more about tastes of students through prestigious forums and posted advertisements in them.
 Held marketing events :
 Collaborated with event companies to : (i) Survey, select and set venue ; (ii) Scheduled and adjusted event
programs ; (iii) Make announcement in newspapers and websites.
 Made presentation at event, listened and answered questions of students.
WINDSOR PLAZA HOTEL - Ho Chi Minh city December 2008 – March 2009
Food & Beverage Marketing Assistant
 Handling advertising materials processes monthly.
 Create and handle events or activities for F&B outlets on public holidays and special occasions.
 Training staff for events
ADDITIONAL INFORMATION
PERSONAL COMPETENCY :
Attitude :
 Possess strong entrepreneurial spirit with highly aggressive attitude.
 Have great passion and willing to assume intense pressure jobs in marketing / business / sales sector.
Proficiency / Target job fields :
 Banking : Fully committed to providing the highest possible standards of customer service & care.
 Personal finance services & products development : Leverage extensive experiences in retail banking for the
purpose of developing the most competitive and consistent products & services in Vietnam market.
 Marketing : Results-driven professional with broad experience in operations of marketing events.
Skills :
 Leadership : Able to lead others in high-demand situations ;
Well-developed skills in coaching, guiding, supervising and evaluating staffs ;
Exceptional leader with skills to motivate peak individual performance from team members
whilst driving sustained forward growth momentum.
 Business/Sales : Proven success in initiating, promoting and maintaining strong interpersonal relations.
Accomplished sales professional known for delivering strong revenue and profit gains in
highly competitive markets.
 Communication : Confident, articulate, and professional speaking abilities and experiences.
 Problem Solving : Able to handle challenges, with proven history of increased productivity ;
Combine patience, determination, and persistence to troubleshoot client issues.
 Teamwork : Excellent personal motivation with a proven ability to build and work collaboratively in a
strong team concept environment.
 Organization : Organizing people, information or events ; able to coordinate several tasks simultaneously.
Language Fluency : Native Vietnamese & Fluent English (IELTS 6.0 Certificate)
Computer Literacy : Excel, Word and PowerPoint.