1. VALERIA N. DOUGHTY
622 W Park Ave | Pleasantville, NJ 08232 | 609-553-2565 | Val3rie214@yahoo.com
OBJECTIVE
Obtain aposition asateam-player in apeople-oriented organization whereI can maximizemy customer-service
experiencein a challenging environment to achievethecorporategoals
SKILLS PROFILE
- Buildingclient traffic, engagingand appropriately routing clientsand client retention.
- Personally invest in talent throughinterviewingand hiring serviceand operational associates.
- Driveassociateperformancethroughactiveand continuouscoachingand continued education andperformance
plans.
- Executeriskand servicedelivery strategy, and evaluatekey performanceindicatorsto identify opportunitiesfor
improvement.
EMPLOYMENT HISTORY
Financial Center Operations Manager, Bank Of America 8/1/2015 — 3/1/2016
Eggharbor Township, NJ
- Proactively identify and manageriskin business, product and servicetransactions.
- Successfully resolvecustomer issuesand escalationsin a timely and professional manner.
- Servicecustomersusing self-servicetechnologies, such asATMs, onlinebanking or mobilebanking.
- Responsiblefor building clienttraffic, engaging and appropriately routing clientsand clientretention.
Small Business Banker, Wells Fargo Bank 9/1/2014 — 8/1/2015
EggHarbor Township, NJ
- Asa personal banker I wasexpected to exceed challenging salesand referral goalsby proactively selling products
and servicesto customersand referring customersto other areasof thebank.
- I would constantly go theextramile, findingwaysto behelpfulwhilestillworkingquickly and efficiently.
- Reaching out into thecommunity by placing outboundphonecallsto existing clients, visitingbusinesses, conducting
educational seminars, and being activein thecommunity.
Personal Banker, Bank Of America 7/1/2009 — 9/1/2014
Ventnor City, NJ
- Achievereferral goals, whileadhering to regulatory policiesand procedures, by identifying opportunitiesto directly
refer customersto other specialistsfor additionalexpertiseor specialized needs.
- Respond to customer inquiriesand concernsand createcustomized solution.
- Comply with all applicablebanking andinvestmentlaws, regulations, company policiesand proceduresto servethe
customer’sbest interest and enhanceclientsatisfaction
Booth cashier, Global cash Access 3/1/2006 — 7/1/2009
Atlantic City, NJ
- Responsibleoperatingcash register to cash out guests
REFRENCES
- AkieaBlunt, Banking Center Manager, Egg Harbor Township, NJ
- NikPatel, Banking Center Manager,Egg harborTownship, NJ