1. Valeria Harris
118 NE 21St AVE, Cape Coral, FL 33909
Cell: 2396035012
leraharris@gmail.com
Summary
Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes retail and
food industry.
Highlights
Quick learner World, Excel, Access and PowerPoint software
Strategic sales knowledge Types 44 WPM
Credit card processing Fluent in Russian
Creative problem solver Computer literate
Excellent multi-tusker Multi-line phone operation proficiency
Active listening skills
Self-directed
Experience
Kohl's Department Store
October 2012 to Present
Sale Associate
Cape Coral, FL
Stocked replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the check out desk and displays.
Welcomed customers into the store and helped them to locate items.
Educated customers about the brand to incite excitement about the company's mission and value.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting
rooms.
Answer questions regarding the store and its merchandise.
Verified that all customers received receipts for purchases.
Red and Margies
February 2012 to June 2012
Waitress
North Fort Myers, FL
Answered the phone.
Cleaned and organized eating, service, and kitchen area.
Provide excellent customer service.
Skillfully promoted items and beverage list and weekly restaurant specials.
Guided guest through menus while demonstrating thorough knowledge of the food, beverages and
ingredients.
Buffalo Wild Wings
August 2011 to November 2011
Waitress
Rosenberg, TX
Rectified guest complaints quickly and efficiently.
Work as a back up the bar.
Checked ID
Cinemark
December 2009 to November 2011

2. Cashier
Rosenberg, TX
Developed positive customer relationship through friendly greeting and excellent service.
Cleaned and sterilized equipment and facilities.
Swept and scrubbed floors.
Prepared food items.
Greeted customers and ascertained customers needs.
Helped customers with questions, problem and complaints in person and via phone.
McDonalds
October 2007 to December 2009
Cashier
Rosenberg, TX
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Operated the drive-through window and sale register quickly and efficiently.
Greeted customer and provided excellent customers service.
Pleasantly and courteously interacted with customers.
Maintain high standard of customer service during high-volume, fast-paced operations.
Prepared all food orders within a 2-3 minutes time frame.
Immediately informed supervisors when supplies were low or if equipment was not functioning
properly.
Education
B.F Terry High School
2010
High School Diploma
Rosenberg, TX, United State
Contributing member of ROTC Club, volunteer at the library and graduated with 3.4 GPA.
Rasmussen College
Associate of Arts: Homeland Security
Fort Myers, FL, United State