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Valtteri Melkko
Co-operative Cashmir

Henna Kääriäinen
Ex co-operative Jalostamo Groove
Now Monkey Business

Sanna Tossavainen
Ex co-operative Seregan
Now Entrepart
DAY 1
9.00 Presentation of participants
9.30 Presentation of Finland
9.45 Flash presentation of TA +
   visualisation exercise
10.15 Break
10.30 Team Academy now and in the future
        – our learning stories
11.45 Learning Cafe – Learning Contracts
12.45 Lunch
13.45 Wake up
14.00 Learning tools of TA
15.00 Break
15.15 Applying the learning tools of TA in
   different environments - practice
16.15 Motorola of the first day
Finnish people

-SISU - perseverance and stubbornness
-honest
-working moral is high
-bitter, envious and melancholic
-“Doing together” attitude in many small
towns
-Finnish-Swedish tight community
-innovations and technologies highly
valued
-nature is important
-international
-well educated
-reflections before actions
-humble
Land and Population

-population 5.325 million
-languages Finnish 91.51%, Swedish
5.49%, Lappish 0.03%, Russian 0.80%,
other 2.17%
-religion Lutheran 82.5%, Orthodox
1.1%, other 1.1% (15.1% have no
religious affiliation)
-a parliamentary democracy
-president is Ms. Tarja Halonen
-parliament with 200 members and
government with 20 ministerial posts
History

-1155 Finland becomes part of the
Swedish realm
-1809 Finland is handed over to Russia
by Sweden and becomes a partly
autonomous Grand Duchy under the
Russian Emperor
-1917 Finland's declaration of
independence on December 6, 1917
-1919 The present constitution is
adopted and Finland becomes a republic
-1955 Finland joins the United Nations
-1995 Finland becomes a member of the
European Union
-2002 Euro banknotes and coins enter
circulation
Infrastructure

-mobile phones: over 100 percent; over
6.4 million subscribers
-internet: more than 75 percent of Finns
use internet regularly or occasionally; for
those under the age of 40, the figure is
100 percent.
Economy

-unemployment rate 7,6% in February
2009 (6,4% in February 2008)
-main industrial products: Paper and
board, electronics and metal products,
chemical products


   Main origins of Finland’s        Main destinations of
       import in 2008             Finland’s export in 2008
Country of    Share Change     Destination Share Change
origin          %         %                    %         %
Russia         16,3      +21   Russia         11,6      +13
Germany         14       +3    Sweden          10        -7
Sweden          9,9      +5    Germany         10        -8
China           7,0       -2   USA             6,3       -1
UK              4,1      -11   UK              5,5       -6
Netherlands     4,2       -4   Netherlands     5,1       -8
USA             3,0       -8   France          3,5       -2
The Crisis
-weak demand in export markets  a
sharp decline in industrial output
-in 2009 the Finnish economy is
expected to shrink for the first time
since 1993 (predict contraction of the
GDP by 5% this year)
-Prediction unemployment rate 9% by
the end of the year 2009
Beating the Crisis

-a positive entrepreneurial attitude
     supportive social security system
    and increasing funding for research
    and product development
     business coaching center
     a new support program for artist
    entrepreneurs
-innovation strategies, both at national
and organizational level
-Finnish education system is among the
best ones in the world. New innovations
are introduced also at this field, for
example Team Academy and Aalto
University (combining art, business and
technology)
-combination of H & T (Human &
Technology) technology
Four seasons
Food
1. TA flash presentation

2. Dialogue in small groups

- Share your insights! How do you
feel?
VISUALISATION

Take a good position, relax, close your
eyes, listen…and THINK.
Break
Team Academy now
 and in the future

Our learning stories
” Would you like to
trave l aro und the wo rld
and learn some marke ting
           aside?”
  -Johannes Partanen 19.1.1993-
FACTS
• A special unit for entrepreneurship in
  Jyväskylä University of Applied
  Sciences
• 210 credits, 3,5 years
• BBA and adult training programs
• ~190 team entrepreneurs in 11 team
  companies
• ~200 adult learners
• Entrepreneurship rate approx. 30 %
• Annual budget 0,5 mil. € payed by
  Ministry of Education
• The total turnover of the team
  companies ~1,2 mil. € (2008)
• Teams are mainly focusing to
  marketing, events and team coaching
Team Development
1. year Team
• Changing of mental models
• Building the team
• Starting a company
• Customers and first projects
• Friend leadership (flat organization)
• Choosing wheter to stay or leave
• Coaching – strong support and guidance
for the team
2. Learning
• Continuous experiments and staying on
uncomfort zone
• Financial investment on learning &
specialization
• Learning contract – finding the focus
• Theory and Rocket Model
• Training sessions – forum for
crystallizing the knowledge
• Fusions between the Team Companies
• Coaching – observes and is equal with
team entrepreneurs
3. Business
• Learning relationship with customers
• Team in its full potential, the biggest
revenues
• Improve your strenghts and
competences
• Vision coming true – trip around the
world!
• Coaching – external business
consultant, gives support for
spesialization
Life after Team
        Academy
•   Continuing with one’s team
•   Creating a new company
•   Get employed into your network
•   Coach – business partner & customer
Lunch
Sharing of
Learning Contracts
1. Share your Learning Contracts in
small groups

2. Each group presents the key
learnings for other groups
Learning tools of TA
INDIVIDUAL
                    LEARNING TOOLS
•   Learning contract
•   Training diary
•   Books and essays
•   Projects
•   Motorola -reports
•   Reflection papers
•   Portfolio
•   Belbin team role test
•   Leadership challenges
•   Competence programs (leadership, marketing, coaching, innovation)

                          COMMUNITY
                        LEARNING TOOLS
•   Competence programs (leadership, marketing, coaching, innovation)
•   Dialogue training sessions
•   Birthgiving sessions
•   Rocket Model and evaluation
•   Forums
•   Community events (Houston calls, Rocket days, Torture days)
•   Cross-fertilization
•   Belbin team role test
•   Informal sharing of knowledge
•   Friend leadership
COMMUNITY
                   LEARNING TOOLS
•   Competence programs (leadership, marketing, coaching, innovation)
•   Dialogue training sessions
•   Birthgiving sessions
•   Rocket Model and evaluation
•   Forums
•   Community events (Houston calls, Rocket days, Torture days)
•   Cross-fertilization
•   Belbin team role test
•   Informal sharing of knowledge
•   Friend leadership
Workshop
Work in small groups

   Choose 4 tools you find the most
interesting. How can you use them in
          your environment?
MOTOROLA
1. What went well?
2. What didn’t go that well?
3. What did I learn?
4. What should be changed for
tomorrow?
DAY 2
-   Singing practice by Andréa
-   Check-in, thumbs barometry
-   Zombies vs Entrepreneurs
-   Break
-   Leading Thoughts leading the organization
     Lunch
-   Interactive Rocket Model session
-   Break
-   Learning Contract update
-   Deciding and choosing workshops
-   Feedback motorola
Check in
ZOMBIES
     VS.
INTRAPRENEURS
Workshop in small groups

• Are we living a life of living deads’ –
  are we acting like zombies?
• What are the zombies in our working
  places?
• You have to know your zombie in
  order to get rid of it – give a form to
  the zombies you see in your
  organization!


Use paper, scissors, newspapers, glue,
colors... Why not your body?
Next step

Forget about zombies! Leave them
behind, destroy them... and transform
them into a living people again.

Are there some leading thoughts that
could be created for killing the zombie
attitude from the organization?

How does this new living person look
like?
Break
LEADING THOUGHTS
Team Academy has strong Leading
Thoughts

Each individual and each team takes part
of creation process of Leading Thoughts
two times a year

Leading Thoughts help leading the
organization towards the vision

Leading Thoughts are the base of flat
organizational culture in Team Academy

Tool for team discipline
LEADING THOUGHTS
Workshop

What kind of Leading Thoughts related to
education can be designed around the
organization’s mission?

Tool for creating inspiring leading
Hit Mr.:

1. Challenge the process
2. Inspire the shared vision
3. Enable others to act
4. Model the Way
5. Encourage the heart
J. Kouzes, B. Posner – The Leadership
    Challenge
Lunch
ROCKET MODEL
Workshop
• Team Academy’s curriculum
• Coach’s tool + team management’s
  tool
• Measures quality and skills learned
• Tool for guiding personal proactivity
• Plan for entrepreneurs who want to
  develop their business (use a model of
  business plan)
Measured indicators in RM
•   Measured indicators in Quality 47 Balanced scorecard
•   Annual net trunover of the team company
•   Annual turnover of the team company per member
•   The average of bookpoints in a team company
•   The number of innovation books read (by each member individually)
•   Number of customer visits done (since the beginning)
•   Number of offers done for the customers (since the beginning)
•   Number of accepted offers (since the beginning)
•   Number of projects done (and quality of projects checked, A 10 000 euros or
    more, B 5000 euros or more, C 1000 euros or more turnover)
•   Number of customers calculated (and quality of customer relationships
    checked, A, B C…)
•   Turnover created by new products and concepts (since the beginning)
•   Number of birthgiving sessions done for the customers (add motorola reports)
•   Number of practiced and used creativity methods (add descriptions of all and
    motorolas of the results)
•   The marketing plan of the team company
•   The marketing materials of the team company
•   Team Company’s plan for the trip around the world – and calculation for how
    much more money is needed for achieving that goal.
•   Each team company can innovate more indicators to present – and all this
    information can be collected for team company’s portfolio
Arrange following plates to Rocket
Model. Try to think the order from
Pedagogical point of view!


•   Offerings
•   Brand management
•   Company’s learning
•   Deep customer relationships
•   Leadership
•   Innovation
•   Individual’s learning
•   Creating leading thoughts
•   Potential customers
•   Community’s learning
•   Knowledge management
•   Customers and marketing
Individual Learning Process

                Intellectual Capital



                 Entrepreneurship


                     Portfolio
                      Dialogue

                          Ideas

                                   Learning
           Learning Diary
                                   Contract




             Applying
                                Books and
            theory into
                              reading plans
              practise
                          Essays

                   Learning by Doing
Individual Learning Process, 2 points
  •    We have a habit and continuous process of updating
      The Learning Contracts twice a year.
  •   Learning Contracts of every teampreneur can be found
      from Intranet updated.
  •   Reading plans are made and followed. We know how
      to implement theory from books.
  •   We have a common habit of keeping training diary
      both in excel for calculating hours and in notebook for
      writing ideas.
  •   Portfolio is updated.
  •   Every team member has read 80 book points.

  ”Honestly we can say that we are able to apply theory into
  practice. We have a lot of evidence that we have
  implemented theory into practice.”
Company


                       Network


             The culture of whole house

          Own team entrepreneur community
                         Dialogue

               Changing of
               experiences         Team
             about different    company’s
                business         learning
              thoughts and       contract
                  ideas


                Working
                                Business
              through and
                               model of own
               with one’s
                                  team
                  team
                                company
                company


                  Learning by Doing
Community
                      Network



         Co-production with the customer


     Training in innovative knowledge community
                         Dialogue

                         Ideas

              Dialogue         Giving Birth
              sessions           to new
                               knowledge

                            Report new innovations


            Actualization     Systemisated
              with the            new
             customer          knowledge
                                from the
                                dialogue
                   Learning by Doing
Innovation 2 points
We can crystallize our thoughts and ideas
leand into trials.

We have continuously going on 10
experiments.

We have made one innovation in the area
of service concepts or products.

Created concepts have brought us at least
3500 euros profit.

Every team member has read 5
innovation books.
Brand management


           Brand envelop

         Leading Thoughts

              Brand code
                  Dialogue

          What does      What are we
           our brand      thinking of
          symbolize?      ourselves?
            (Social     (Psychological
          dimension)     dimension)


          What is the
                        For what are
          benefit for
                         we fighting
              our
                            for?
           customer?
                           (Ethical
          (Functional
                         dimension)
          dimension)

              Learning by Doing
Brand management 3 points
We actively lead the brand of Team
Academy in the events and at
customers environments in
Finland and outside of Finland.

All of our marketing material is
supporting the image of TA as well
as our own company. (In our
company we show that we are from
The Team Academy)
Offerings


      Life long relationship with customer

            Learning relationship

               Communication
                       Dialogue
              Creation of
             common area       Designing
                with a       offer together
               customer       with a client
            (understanding       (client
               the offer       dialogue)
              together))

             Co-creation
               with a
             customer in        Value
              different      creation for
            environments      customers
               and/or
              channels

                   Learning by Doing
The Process of Potential Customers




               Customer Potential


            Co-creation with Customers

                  Benchlearning
                Visits to
             cusomers and   Creating
                  their     Motorola
              companies

              Organizing    Theory on
              visits and     creating
               sending      customer
              Motorolas       tribes
The Process of Customers and
Marketing




                     Shared Vision


         Life-Long Customer Relationship

                         Brand
                              What is your
           Dialogue with
                                main
            customers
                               message?


                              Creation of
           Using variety of
                                 best
           communication
                              marketing
              channels
                               methods
Marketing process 1 point
We share the message of TA in all out
marketing information.

We have made a campaign for 20 potential
customers.

We have made 10 offers and done 5 customer
projects.

We have business cards and we have done our
first brochyre.
The Process of Customer Relationship




     Increasing customer capital through ecogenesis

           Life-Long Customer Relationship

                       Trust
                            Creating
                             learning
                Inspiring
                              cotract
                 stories
                               with
                            customer
                              Taking
                   Co-
                            customer
                 creation
                             into the
                   with
                              design
                customers
                             process
Deep customer relationships 3 points

 We are part of the brand of our customer
 and create continuously added value.

 We know how to leave the heritage of
 projects for the next generations and we
 have already given away two projects.

 We have co-production and continuous
 invoicing relation with 5 customers.
Learning Contract
     Update
• Did you change your mental models
during these days?
• Did you expand your thinking in these
days and have some new goals now?
• Did you already reach some of your
goals from the previously done learning
contract? In case you did, make some
new ones!
LEARNING CONTRACT
by Ian Cunningham

WHERE HAVE I BEEN, WHAT HAVE I DONE?
  • My background

WHERE AM I NOW?
  • What are my skills and characters?
  • What kind of person am I?

WHAT DO I WANT TO ACHIEVE?
  • What kind of person I want to become?
  • What kind of skills I want to achieve?

HOW CAN I DO IT?
   • What kind of learning programs I will use?
   • Which processes I will go through?

HOW DO I KNOW THAT I HAVE ACHIEVED ALL
THIS?
   • How do I estimate my learning?
   • What kind of measures I will need to estimate my
   progress?
Feedback motorola
• What went well?
• What went poorly?
• What did I learn and what more do I
  want to learn?
• What has to be changed for
  tomorrow?
Proposals for workshop themes

- Corporate applications
- Creating Leading Thoughts
- Leadership
- Innovation
- Team
- Learning (company, community
and individual
- Learning tools in practise
- How to stimulate entrepreneurship
- How to implement Team Academy
model, from where to start?
- Rocket Model
- Coaching

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Team academy presentation_first_days Brazil 2009

  • 1.
  • 2. Valtteri Melkko Co-operative Cashmir Henna Kääriäinen Ex co-operative Jalostamo Groove Now Monkey Business Sanna Tossavainen Ex co-operative Seregan Now Entrepart
  • 3. DAY 1 9.00 Presentation of participants 9.30 Presentation of Finland 9.45 Flash presentation of TA + visualisation exercise 10.15 Break 10.30 Team Academy now and in the future – our learning stories 11.45 Learning Cafe – Learning Contracts 12.45 Lunch 13.45 Wake up 14.00 Learning tools of TA 15.00 Break 15.15 Applying the learning tools of TA in different environments - practice 16.15 Motorola of the first day
  • 4.
  • 5. Finnish people -SISU - perseverance and stubbornness -honest -working moral is high -bitter, envious and melancholic -“Doing together” attitude in many small towns -Finnish-Swedish tight community -innovations and technologies highly valued -nature is important -international -well educated -reflections before actions -humble
  • 6. Land and Population -population 5.325 million -languages Finnish 91.51%, Swedish 5.49%, Lappish 0.03%, Russian 0.80%, other 2.17% -religion Lutheran 82.5%, Orthodox 1.1%, other 1.1% (15.1% have no religious affiliation) -a parliamentary democracy -president is Ms. Tarja Halonen -parliament with 200 members and government with 20 ministerial posts
  • 7. History -1155 Finland becomes part of the Swedish realm -1809 Finland is handed over to Russia by Sweden and becomes a partly autonomous Grand Duchy under the Russian Emperor -1917 Finland's declaration of independence on December 6, 1917 -1919 The present constitution is adopted and Finland becomes a republic -1955 Finland joins the United Nations -1995 Finland becomes a member of the European Union -2002 Euro banknotes and coins enter circulation
  • 8. Infrastructure -mobile phones: over 100 percent; over 6.4 million subscribers -internet: more than 75 percent of Finns use internet regularly or occasionally; for those under the age of 40, the figure is 100 percent.
  • 9. Economy -unemployment rate 7,6% in February 2009 (6,4% in February 2008) -main industrial products: Paper and board, electronics and metal products, chemical products Main origins of Finland’s Main destinations of import in 2008 Finland’s export in 2008 Country of Share Change Destination Share Change origin % % % % Russia 16,3 +21 Russia 11,6 +13 Germany 14 +3 Sweden 10 -7 Sweden 9,9 +5 Germany 10 -8 China 7,0 -2 USA 6,3 -1 UK 4,1 -11 UK 5,5 -6 Netherlands 4,2 -4 Netherlands 5,1 -8 USA 3,0 -8 France 3,5 -2
  • 10. The Crisis -weak demand in export markets  a sharp decline in industrial output -in 2009 the Finnish economy is expected to shrink for the first time since 1993 (predict contraction of the GDP by 5% this year) -Prediction unemployment rate 9% by the end of the year 2009
  • 11. Beating the Crisis -a positive entrepreneurial attitude  supportive social security system and increasing funding for research and product development  business coaching center  a new support program for artist entrepreneurs -innovation strategies, both at national and organizational level -Finnish education system is among the best ones in the world. New innovations are introduced also at this field, for example Team Academy and Aalto University (combining art, business and technology) -combination of H & T (Human & Technology) technology
  • 13. Food
  • 14. 1. TA flash presentation 2. Dialogue in small groups - Share your insights! How do you feel?
  • 15. VISUALISATION Take a good position, relax, close your eyes, listen…and THINK.
  • 16. Break
  • 17. Team Academy now and in the future Our learning stories
  • 18. ” Would you like to trave l aro und the wo rld and learn some marke ting aside?” -Johannes Partanen 19.1.1993-
  • 19. FACTS • A special unit for entrepreneurship in Jyväskylä University of Applied Sciences • 210 credits, 3,5 years • BBA and adult training programs • ~190 team entrepreneurs in 11 team companies • ~200 adult learners • Entrepreneurship rate approx. 30 % • Annual budget 0,5 mil. € payed by Ministry of Education • The total turnover of the team companies ~1,2 mil. € (2008) • Teams are mainly focusing to marketing, events and team coaching
  • 21. 1. year Team • Changing of mental models • Building the team • Starting a company • Customers and first projects • Friend leadership (flat organization) • Choosing wheter to stay or leave • Coaching – strong support and guidance for the team
  • 22. 2. Learning • Continuous experiments and staying on uncomfort zone • Financial investment on learning & specialization • Learning contract – finding the focus • Theory and Rocket Model • Training sessions – forum for crystallizing the knowledge • Fusions between the Team Companies • Coaching – observes and is equal with team entrepreneurs
  • 23. 3. Business • Learning relationship with customers • Team in its full potential, the biggest revenues • Improve your strenghts and competences • Vision coming true – trip around the world! • Coaching – external business consultant, gives support for spesialization
  • 24. Life after Team Academy • Continuing with one’s team • Creating a new company • Get employed into your network • Coach – business partner & customer
  • 25. Lunch
  • 27. 1. Share your Learning Contracts in small groups 2. Each group presents the key learnings for other groups
  • 29. INDIVIDUAL LEARNING TOOLS • Learning contract • Training diary • Books and essays • Projects • Motorola -reports • Reflection papers • Portfolio • Belbin team role test • Leadership challenges • Competence programs (leadership, marketing, coaching, innovation) COMMUNITY LEARNING TOOLS • Competence programs (leadership, marketing, coaching, innovation) • Dialogue training sessions • Birthgiving sessions • Rocket Model and evaluation • Forums • Community events (Houston calls, Rocket days, Torture days) • Cross-fertilization • Belbin team role test • Informal sharing of knowledge • Friend leadership
  • 30. COMMUNITY LEARNING TOOLS • Competence programs (leadership, marketing, coaching, innovation) • Dialogue training sessions • Birthgiving sessions • Rocket Model and evaluation • Forums • Community events (Houston calls, Rocket days, Torture days) • Cross-fertilization • Belbin team role test • Informal sharing of knowledge • Friend leadership
  • 32. Work in small groups Choose 4 tools you find the most interesting. How can you use them in your environment?
  • 33. MOTOROLA 1. What went well? 2. What didn’t go that well? 3. What did I learn? 4. What should be changed for tomorrow?
  • 34. DAY 2 - Singing practice by Andréa - Check-in, thumbs barometry - Zombies vs Entrepreneurs - Break - Leading Thoughts leading the organization Lunch - Interactive Rocket Model session - Break - Learning Contract update - Deciding and choosing workshops - Feedback motorola
  • 36. ZOMBIES VS. INTRAPRENEURS
  • 37. Workshop in small groups • Are we living a life of living deads’ – are we acting like zombies? • What are the zombies in our working places? • You have to know your zombie in order to get rid of it – give a form to the zombies you see in your organization! Use paper, scissors, newspapers, glue, colors... Why not your body?
  • 38. Next step Forget about zombies! Leave them behind, destroy them... and transform them into a living people again. Are there some leading thoughts that could be created for killing the zombie attitude from the organization? How does this new living person look like?
  • 39. Break
  • 40. LEADING THOUGHTS Team Academy has strong Leading Thoughts Each individual and each team takes part of creation process of Leading Thoughts two times a year Leading Thoughts help leading the organization towards the vision Leading Thoughts are the base of flat organizational culture in Team Academy Tool for team discipline
  • 41. LEADING THOUGHTS Workshop What kind of Leading Thoughts related to education can be designed around the organization’s mission? Tool for creating inspiring leading Hit Mr.: 1. Challenge the process 2. Inspire the shared vision 3. Enable others to act 4. Model the Way 5. Encourage the heart J. Kouzes, B. Posner – The Leadership Challenge
  • 42. Lunch
  • 45.
  • 46. • Team Academy’s curriculum • Coach’s tool + team management’s tool • Measures quality and skills learned • Tool for guiding personal proactivity • Plan for entrepreneurs who want to develop their business (use a model of business plan)
  • 47. Measured indicators in RM • Measured indicators in Quality 47 Balanced scorecard • Annual net trunover of the team company • Annual turnover of the team company per member • The average of bookpoints in a team company • The number of innovation books read (by each member individually) • Number of customer visits done (since the beginning) • Number of offers done for the customers (since the beginning) • Number of accepted offers (since the beginning) • Number of projects done (and quality of projects checked, A 10 000 euros or more, B 5000 euros or more, C 1000 euros or more turnover) • Number of customers calculated (and quality of customer relationships checked, A, B C…) • Turnover created by new products and concepts (since the beginning) • Number of birthgiving sessions done for the customers (add motorola reports) • Number of practiced and used creativity methods (add descriptions of all and motorolas of the results) • The marketing plan of the team company • The marketing materials of the team company • Team Company’s plan for the trip around the world – and calculation for how much more money is needed for achieving that goal. • Each team company can innovate more indicators to present – and all this information can be collected for team company’s portfolio
  • 48. Arrange following plates to Rocket Model. Try to think the order from Pedagogical point of view! • Offerings • Brand management • Company’s learning • Deep customer relationships • Leadership • Innovation • Individual’s learning • Creating leading thoughts • Potential customers • Community’s learning • Knowledge management • Customers and marketing
  • 49.
  • 50.
  • 51. Individual Learning Process Intellectual Capital Entrepreneurship Portfolio Dialogue Ideas Learning Learning Diary Contract Applying Books and theory into reading plans practise Essays Learning by Doing
  • 52. Individual Learning Process, 2 points • We have a habit and continuous process of updating The Learning Contracts twice a year. • Learning Contracts of every teampreneur can be found from Intranet updated. • Reading plans are made and followed. We know how to implement theory from books. • We have a common habit of keeping training diary both in excel for calculating hours and in notebook for writing ideas. • Portfolio is updated. • Every team member has read 80 book points. ”Honestly we can say that we are able to apply theory into practice. We have a lot of evidence that we have implemented theory into practice.”
  • 53. Company Network The culture of whole house Own team entrepreneur community Dialogue Changing of experiences Team about different company’s business learning thoughts and contract ideas Working Business through and model of own with one’s team team company company Learning by Doing
  • 54. Community Network Co-production with the customer Training in innovative knowledge community Dialogue Ideas Dialogue Giving Birth sessions to new knowledge Report new innovations Actualization Systemisated with the new customer knowledge from the dialogue Learning by Doing
  • 55.
  • 56.
  • 57.
  • 58. Innovation 2 points We can crystallize our thoughts and ideas leand into trials. We have continuously going on 10 experiments. We have made one innovation in the area of service concepts or products. Created concepts have brought us at least 3500 euros profit. Every team member has read 5 innovation books.
  • 59.
  • 60. Brand management Brand envelop Leading Thoughts Brand code Dialogue What does What are we our brand thinking of symbolize? ourselves? (Social (Psychological dimension) dimension) What is the For what are benefit for we fighting our for? customer? (Ethical (Functional dimension) dimension) Learning by Doing
  • 61. Brand management 3 points We actively lead the brand of Team Academy in the events and at customers environments in Finland and outside of Finland. All of our marketing material is supporting the image of TA as well as our own company. (In our company we show that we are from The Team Academy)
  • 62. Offerings Life long relationship with customer Learning relationship Communication Dialogue Creation of common area Designing with a offer together customer with a client (understanding (client the offer dialogue) together)) Co-creation with a customer in Value different creation for environments customers and/or channels Learning by Doing
  • 63. The Process of Potential Customers Customer Potential Co-creation with Customers Benchlearning Visits to cusomers and Creating their Motorola companies Organizing Theory on visits and creating sending customer Motorolas tribes
  • 64. The Process of Customers and Marketing Shared Vision Life-Long Customer Relationship Brand What is your Dialogue with main customers message? Creation of Using variety of best communication marketing channels methods
  • 65. Marketing process 1 point We share the message of TA in all out marketing information. We have made a campaign for 20 potential customers. We have made 10 offers and done 5 customer projects. We have business cards and we have done our first brochyre.
  • 66. The Process of Customer Relationship Increasing customer capital through ecogenesis Life-Long Customer Relationship Trust Creating learning Inspiring cotract stories with customer Taking Co- customer creation into the with design customers process
  • 67. Deep customer relationships 3 points We are part of the brand of our customer and create continuously added value. We know how to leave the heritage of projects for the next generations and we have already given away two projects. We have co-production and continuous invoicing relation with 5 customers.
  • 68. Learning Contract Update • Did you change your mental models during these days? • Did you expand your thinking in these days and have some new goals now? • Did you already reach some of your goals from the previously done learning contract? In case you did, make some new ones!
  • 69. LEARNING CONTRACT by Ian Cunningham WHERE HAVE I BEEN, WHAT HAVE I DONE? • My background WHERE AM I NOW? • What are my skills and characters? • What kind of person am I? WHAT DO I WANT TO ACHIEVE? • What kind of person I want to become? • What kind of skills I want to achieve? HOW CAN I DO IT? • What kind of learning programs I will use? • Which processes I will go through? HOW DO I KNOW THAT I HAVE ACHIEVED ALL THIS? • How do I estimate my learning? • What kind of measures I will need to estimate my progress?
  • 70. Feedback motorola • What went well? • What went poorly? • What did I learn and what more do I want to learn? • What has to be changed for tomorrow?
  • 71. Proposals for workshop themes - Corporate applications - Creating Leading Thoughts - Leadership - Innovation - Team - Learning (company, community and individual - Learning tools in practise - How to stimulate entrepreneurship - How to implement Team Academy model, from where to start? - Rocket Model - Coaching