1. C VARUNKUMARREDDY
#35, 6th
A Cross 16th
Main, BTM Layout 2nd
stage Bangalore 560076
Mobile: 9620238899, 09948147467 ~ E-mail: varunkumarreddychenchireddy@gmail.com
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PROFESSIONAL OVERVIEW
 A dynamic and result oriented professional with 3 years of experience and Knowledgeable in overall non-technical and
technical aspects of the solution implementation in Application Support & Banking Management.
 Demonstrated excellence in setting priorities, developing work schedule, monitoring progress towards goals, and tracking
details/data/information/activities.
 Proven proficiency of customer relationship management through regular interaction with client on operational standards and
practices accomplishing customer satisfaction levels.
 Excellent communication and interpersonal skills with proven abilities in resolving complex Bank and software related issues
collaborating with cross functional and support team.
PROFESSIONAL EXPERIENCE
From Oct 2013 till Present As Senior Associate - GENPACT India Ltd,- Financial - Inclusion Project (United
Bank of India, Allahabad Bank, UCO Bank, Punjab National Bank, PBGB, BKGB, BGVB, NTB )
Genpact Limited, formerly a GE-owned company called GE Capital International Services or GECIS is an Indian service
provider of analytics and research, business process management (BPM), financial risk management, supply chain,
procurement, enterprise application services, and IT services. It has a presence in 24 countries.
 Analysing accounts of bank customers and reconciling accounts ministatement, transactions
 Handling and co-ordinating with end users for FI Online Transaction, AEPS (Aadhar Enabled Payment System),
NEFT, RGTS Transactions
 Supporting rollout of new versions of the Financial Inclusion (FI) product, handholding of the field operatives and
resolving day to day problems faced by them
 Co-ordinating with the Bank team managing the Financial Inclusion (FI) for a quick resolution of persistent issues
faced by field operatives and also providing feedback on long term resolution of such issues
 In-house knowledge sharing with L1 Team Members and monitoring and supporting Important and Critical Activity
from Helpdesk L1 point of view.
 Monitoring and Supporting Important and Critical Activity from Helpdesk L1 point of view and resolving all
Transaction related problems, maintaining Application Performances and managing all Day End activity (EOD,
BOD, Synchronization)
 User Id modification related issue and Working with One Click tool(Based On Sql Server 2008)
 Leading a group of 8 members L1 Team support to Field Operatives.
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2.  Has designed various MI and exception reports that help all stakeholders in effectively monitoring team
performance.
 Training and guiding a team of Support operatives in effective discharge of their functions.
 During conflicts and disconnects, effectively intervene and resolve issues in an amicable manner to the
satisfaction of all parties.
 Understands the intricacies of financial transactions as well as associated technical issues in a fairly complex
operating environment consisting of field devices, multiple server levels and culminating the CBS servers of
Banks. This helps in speedy resolution of problems and has been highly appreciated and recognised.
TECHNICAL SKILLS
■ Operating System : Win7, Win XP
■ Applications : Advance Excel, MS Office (Excel, Word, Outlook, Power Point & Access)
HOUONRS
 Awarded twice for excellent performance during Quarterly performance. (Genpact Bronze Award)
 Has been promoted within a short period (As a Senior Associate) of time in recognition of excellent
performance and team management.
ACADEMIC CREDENTIALS
JNTUA University, Anantapur, AP
Master of Business Administration (MBA) - 2013 (78%)
Sri Venkateswara University (Degree) Tirupati
Bachelor of Arts -2011 (60%)
Sri YSRR Junior college
Board of Intermediate education Certificate-2008 (62%)
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3. Sri Itukula Hussain High School
Secondary School Education -2006 (67%)
PERSONAL DOSSIER
DATE OF BIRTH: MAY 5, 1991 ■ GENDER: MALE ■ MARITAL STATUS: SINGLE ■ NATIONALITY: INDIAN ■
LANGUAGES KNOWN:, TELUGU, ENGLISH, HINDI, and KANNADA
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