What is RSS and how do we use it?

1. 27 May 2011 What is RSS? Vaughn Dumas

3. http://www.whatisrss.com/ (Explanation)

5. Should contain a link to a page with more detailed information on the topic

6. It is requested by the user

7. User can also stop following a feed by unsubscribing from it

9. Contains (among others) tags for following:

10. Title (Tag: title)

11. Link (Tag: link)

12. Description (Tag: description)

13. Publication Date (Tag: pubdate)

14. Unique ID (Tag: guid)

15. Used to ensure that you don’t get duplicate RSS entriesLatest specification version (2.0.1) http://www.rssboard.org/rss-2-0-1

17. Status changes to calls logged (in a call center)

18. E.g. Jobs logged, closed, escalated

19. Results of scheduled jobs that were run

20. Whenever manuals are updated

22. Slide 7 RSS: Examples (continued) Example 3 – Scheduled Consultant: Staff Member: SueClient: Client CDate: 31-MAY-2011Hours: 8 (800 - 1600)Action: 581 - Local consultationJob Description: Assist with data conversion View article…

23. RSS: Lessons Learnt The frequency with which your software checks for feeds can be set from 15 minutes to 24 hours Ensure each feed entry is unique or else you might get the same one twice (or 1000 times!) There is normally no log of who requested a feed, unless specifically coded for it It cannot be used to action any workflow requirement The user can unsubscribe at any time The message can be coded to look like HTML Use tags such as table, tr, td and cell formatting Slide 8

24. Slide 9 Thank you