Delivering Happiness, The New Secret Ingredient by Sunny Grosso
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The document discusses how to build a culture of happiness in the workplace. It argues that culture is either created by default or by design. The main ingredients for intentionally designing a culture of happiness are having clear core values that are lived, a sense of progress toward meaningful goals, a sense of control over one's work, feeling connected to others, and having a shared higher purpose beyond just the work. Measuring these factors and aligning personal and company values can help shift a culture to be more positive and focused on happiness. The presentation provides tools and strategies for organizations to assess and improve their culture.
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Delivering Happiness, The New Secret Ingredient by Sunny Grosso
- 1. DELIVERING HAPPINESS THE NEW SECRET INGREDIENT SUNNY GROSSO | AUGUST 2016
- 2. @DHMovement
- 3. selfie innovation empathy happiness humblebrag WHICH WAS WORD OF THE YEAR?
- 4. THE WORD IS OUT! * 3x Higher Cumulative Stock Market Returns , Russell Investment Group, GPTW 2015
- 6. SUCCESS IS ABOUT CULTURE ‘ Every company has a culture, every family has a culture. How intentional are you about that culture?’
- 7. $1.5B ON CULTURE IN 2016 87% OF THE WORLD GALLUP 2014
- 8. DON’T KNOW THERE’SA PROBLEM DON’T KNOW WHAT TO DO SUPERFICIALFIXES CULTURE BY DEFAULT
- 9. THE COST $550B IN THE US GALLUP 2014
- 10. W H A T ’ S T H E A N S W E R ?
- 12. … 39% MONTHLY SALES 92% UNPLANNED ABSENCE ññ 300 COMPANIES, 30 COUNTRIES CULTURE CONSULTING REALTRUCK, TOP ECOMMERCO COMPANY
- 13. WHAT MAKES GREAT C U L T U R E ?
- 14. … CULTURE IS INSIDE OUT 35% OF MANAGERS ARE ENGAGED LEADERS GO FIRST GALLUP 2014
- 15. CO-OWNED ASK.
- 16. 30 CINEMAS ONE MISSION: TO SAVE CINEMA rector of Ti COMMITTABLE • NO CELL PHONES • SERVICE IN THE THEATRE • FOOD & BOOZE THAT MATCH MOVIE GENRE “COOLEST MOVIE THEATER IN THE WORLD” –
- 17. WHAT ARE YOUR GOALS IN WORK/LIFE? NO.1 LEARNING… (SECRET INGREDIENT)
- 18. Promotion Hi-pay Job Tinder Lose Weight
- 19. I’LL BE HAPPY WHEN I GET _________. OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS YET WE’RE SUPERBAD AT PREDICTING WHAT WILL SUSTAIN IT
- 22. BRONNIE WARE, TOP 5 REGRETS OF DYING …THE COURAGE TO EXPRESS MY FEELINGS …LET MYSELF BE HAPPIER …NOT WORKED SO HARD I WISH I HAD… …THE COURAGE TO LIVE A LIFE TRUE TO MYSELF, NOT THE LIFE OTHERS EXPECTED #1 …STAYED INTOUCH WITH FRIENDS TOP 5 I WISH’ES IN LIFE
- 23. HOW DO WE CHANGE I WISH TO I LIVED? TOP 5 I WISH’ES IN LIFE
- 24. BUT ONLY 10% HAPPINESS IS PREDETERMINED
- 25. BRAINS PROCESS 40 BITS PER SECOND BUTWE RECEIVE 11M BITS PER SECOND MIT TECHNOLOGY, 2009 IT’S ABOUTWHAT WE FOCUS ON
- 26. SEE THE NEGATIVE FOCUS ON NEGATIVE [PESSIMISM] 11M BITS >> SEE BOTH FOCUS ON POSITIVE [RATIONAL OPTIMISM] GOOD BAD WEIRD ≠ HAPPY ALL THE TIME!
- 27. WE DO OUR BEST WORK HERE! MORE CREATIVE INNOVATIVE COLLABORATIVE ADAPTIVE PRODUCTIVE FOCUS ON POSITIVE
- 28. WE ARE ALWAYS EITHER AFFECTING OR INFECTING OTHERS LET’S TRY! EMOTIONS ARE CONTAGIOUS
- 29. EFFECTS OF HAPPINESS ON WORK
- 30. MIHÁLY CSÍKSZENTMIHÁLYI a HAPPINESS FRAMEWORK 1 3 TYPES OF HAPPINESS BUT…
- 31. S O H O W D O W E D O T H I S S U C C E S S F U L L Y ?
- 32. MAIN INGREDIENTS FOR A CULTURE OF HAPPINESS VALUES PROGRESS CONTROL CONNECTEDNESS PURPOSE
- 33. 1. CORE VALUES 1. DeliverWOW Through Service 2. Embrace and Drive Change 3. Create Fun and a Little Weirdness 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest Relationships With Communication 7. Build a Positive Team and Family Spirit 8. Do More with Less 9. Be Passionate and Determined 10. Be Humble Unique Support Core Biz Lived Inside Out Measured
- 34. 3. Create FUN and a Little WEIRDNESS IW, CO-OWNED, 360’S HIRE, MEASURE AND FIRE
- 35. SHIFT MANAGER FRIES,GRILL LETTUCE I HAVE A JOB 2. SENSE OF PROGRESS PROGRESS TOWARD MEANINGFUL GOALS
- 36. WANT GRATITUDE DAILY 10% EXPRESS GRATITUDE DAILY 88% TIP: SHARE GRATITUDE LEADS TO RECOGNITION. CELEBRATION. APPRECAITION. Source: Kaplan. 2012, John Templeton Foundation Gratitude Report LET’S PRACTICE!
- 37. 3. SENSE OF CONTROL
- 38. 4 Apply the Science min Lunch Line? WITH PATRONS 4. CONNECTEDNESS PEOPLE WITH A GOOD FRIEND ATWORK ARE 7X MORE ENGAGED INTERNALLY
- 39. • EXPECTATIONS • EMOTIONAL NEEDS • EXPERIENCE BEYOND CONNECTION PERSONAL EMOTIONAL CONNECTION
- 40. PAID TO BE TREATED WELL • MEET EXPECTATIONS! CREATE AN EXPERIENCE • EMOTIONS ARE THE FOUNDATION • LEAVE WITH POSITIVE EMOTIONS CUSTOMER EXPERIENCE PERSONAL EMOTIONAL CONNECTION
- 42. HIGHER PURPOSE @ CHARITY WATER
- 43. TIP: EXTEND TO COMMUNITY S H ARE P URP O S E & VALUES
- 44. W H A T N E X T ?
- 45. ASK CULTURE BY DEFAULT OR BY DESIGN?
- 46. WHAT ARE YOUR - PERSONAL VALUES HOW ARE YOU LIVING THEM? - COMPANY VALUES ARE THEY CLEAR? LIVED? - DO THEY ALIGN? DEFINE YOUR VALUES
- 47. TOOL FORYOU HAPPINESS ATWORK SURVEY
- 48. SURVEY NEWSLETTER THIS PRESENTATION SUNNY@DELIVERINGHAPPINESS.COM FOR TOOLS @DHMovement ONE THING I WILL DO IS ___________ .
- 49. “PEOPLE WILL FORGET WHATYOU SAID, PEOPLE WILL FORGET WHATYOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM FEEL.” – MAYA ANGELOU
- 50. WHAT IS ONE THING YOU WILL DO?
- 51. …THEN DO.
- 52. SURVEY NEWSLETTER JUMPSTART YOUR CULTURE TOGETHER SUNNY@DELIVERINGHAPPINESS.COM ONE THING I WILL DO IS ________. @DHMovement