1. VenitaD.Joynes
Summary:
 Input and maintained all data via personal computers for thirty employees.
 Compiled data to assemble reports and manuscripts.
 Entered leads in the CRM (Customer Relations Management) database.
 Ensured database was accurate.
 Recognized for client professionalism when booking appointments in the IDX system
Professional Experience
Various Contract Positions
Independence Blue Cross, Philadelphia, PA 6/2015-9/2015
Receptionist– President’s Office
 Greet visitors to Executive Suite.
 Set up meetings for CEO, CFO and six EVP’s.
 Coordinate and collate packets for distribution throughout the company.
LearnQuest Bala Cynwyd, PA 3/2015-6/2015
Receptionist
 Answered main line and transferred calls to the appropriate person; also transferred email leads to
the appropriate account executive.
 Entered leads in the CRM (Customer Relations Management) database.
University ofPennsylvania Health System Philadelphia, PA 8/2014-12/2014
Administrative Assistant
 Provided support to the Director of the Family Caregiver Center.
 Scheduled meetings and booked conference room.
 Handled transcription of letters, correspondence and event notes.
 Assisted with event logistics such as name plates and labels.
Horizon NewJersey Health Ewing, NJ 10/2012-5/2013
Provider File Operator
 Processed provider demographic changes in PDMS (Provider Data Management System).
 Ensured database was accurate.
 Coordinated provider correspondence for provider demographic information.
 Acted as liaison for external staff provider updates.
Mediscribe Incorporated; Conshohocken, PA 6/2003-2/2012
Part-time Transcriptionist
 Transcribed and proofread letters and office notes for orthopedic surgeons at The Hospital of the
University of Pennsylvania, Presbyterian Medical Center,Penn Medicine Radnor, Penn Medicine
Valley Forge and The Rothman Institute.

2. The Children’s Hospital ofPhiladelphia; Philadelphia, PA 6/2000-5/2009
Academic Coordinator, Division ofPediatric Urology
 Effectively coordinated through interpersonal and written communication the arrangements for
divisional, departmental, hospital, university, national and international meetings, conferences
and lectures for six Attending Physicians.
 Frequently commended by senior staff regarding customer services skills handling situations
including patients and families in hospital waiting areas.
 Provided academic support to senior level medical staff in meeting deadlines.
 Prepared weekly and monthly schedules for Attending Physicians. Showed foresight in sharing
ideas on how to streamline the on-call schedule.
 Transcribed, composed, edited, condensed and summarized academic dictation, working without
supervision.
 Executed forms for licensure, staff appointments and insurance applications in a timely fashion.
 Interacted with publisher, visiting headquarters in New York City and followed through in
detailing information for “camera ready” final production.
Medical Secretary, Division ofPediatric Cardiology
 Performed advanced secretarialand administrative functions for the Division Chief and
Electrophysiology section of the Division of Pediatric Cardiology.
University ofPennsylvania Health System Philadelphia, PA 1985-1999
Medical Secretary, Clinical Nutrition Support Services
 Input and maintained all data via personal computers for thirty employees.
 Transcribed notes for patients' charts.
 Compiled data to assemble reports and manuscripts.
 Acted as timekeeper in the absence of payroll employee.
 Recognized for client professionalism when booking appointments in the IDX system.
 Initiated policy to streamline supplies and equipment orders to minimize cost to department.
 Prioritized daily work flow based upon knowledge of departmental goals and projects.
 Assisted in identifying and evaluating new and/or revised computer applications.
Education
 Northeast High School Philadelphia, PA
High School Diploma
 Drexel University, Philadelphia, PA 2000
Computerized Business Applications Training (CBAT), Certificate, April 2000: Microsoft Windows 98
and Office 2000: Word, Excel, Access,PowerPoint and Outlook.
 Temple University Professional Development Course 2009
Interior Design Certificate, May 2009 – Fundamentals of Design and Layout, Fabrics and Materials,
Furniture, The Business of Interior Design, Lighting and Accessories.