The Franchise Operations Manual encapsulates the franchise proprietary system. Key elements and its benefits are illustrated in this short presentation.

1. What’s in the
and why is it
important
Franchise
Operations
Manual

2. The Franchise
Operations Manual
contains the franchisor’s secret sauce.
It explains in detail how the franchisee must
operate the business based on the brand
principles.
Basically it says,
“This is how we do things here.”
The What

3. The secret sauce
includes:
PROCESSES
The big picture of
how to achieve a goal
or complete a task

4. The secret sauce
includes:
The detailed steps
of how to perform a
task within a process
PROCEDURES

5. POLICIES
The rules and
guidelines of what
can and cannot
be done
based on the Franchise
Agreement and the
company culture
The secret sauce
includes:

6. The secret sauce
includes:
PROGRAMS Action plans that
bring about the
desired results
including documentation,
training & reporting

7. PROCESSES
PROCEDURES
POLICIES
PROGRAMS
These 4 elements
come together to
form the franchise
proprietary system
documented in the
Franchise
Operations
Manual.

8. The better your
Franchise Operations Manual,
the your system.better

9. The Why
The Franchise Operations Manual ensures
Consistency
In customer experience &
operating results

10. Quality
Control
of products and services
The Why
The Franchise Operations Manual establishes

11. Efficiency
of operations
The Why
The Franchise Operations Manual ensures

12. Brand
integrity
The Why
The Franchise Operations Manual maintains

13. Is your Franchise Operations
Manual doing all it should?
If not, we can help.
At Franchise Mind we evaluate, create, and
update your Franchise Operations Manual
to make your system stronger.

14. Training
Programs
Contact us
Franchise Mind
Venu Babla, Director
+65 9867-0738
Venu@FranchiseMind.org
Visit us at: https://www.facebook.com/FranchiseMind/
Business consulting and training services include:
Strategic
Franchise
Planning
Operations
Manuals