1. Veronica I. Ortiz
1065 Merrimar Circle North 419-302-0139 Columbus, OH 43220
VeronicaIOrtiz@Gmail.com
SUMMARY
Dynamic, hard-worker, organized, creative, dedicated and passionate about beauty and
wellness. Personable and reliable with ability to gain trust and confidence. In-depth ability to
multi-task and manage multiple projects in a fast paced environment. Experienced in the
operation of a million-dollar business. Expertise in staff training, development, and scheduling.
EXPERIENCE
J Douglas Salon and Spa (Lima and Columbus Locations) 2003 – Present
Full service cosmetologist/Salon Manager/Independent Contractor
Began as stylist; Promoted to salon manager after 5 months. Handled product orders, customer
service, inventory and all cosmetology services. Currently managing own personal business
within salon. Fully trained in Hair, Makeup, Waxing, Nails, Facials, and Relaxation Massage.
Macy’s Tuttle Crossing; Impulse Beauty 2011-2015
Building rapport with make-up subjects. Specializing in corrective beauty makeovers, bridal,
high-fashion, glamour techniques. Counseling customers on appropriate skin care regime and
techniques for preservation and the effects of aging. Mary Kay Cosmetics 2000-2009
Independent Beauty Consultant
Established a successful home-based business, focusing on exceptional customer service.
Managed all aspects of the business including inventory control, sales and marketing, product
presentation, customer relations, and bookkeeping and tax preparation. Tan One Inc. 2007-
2009 District Store Manager
Greeted all incoming guests Conducted tour of the salon, answering questions and essentially
promoting membership Responsible for cleanliness of tanning, locker and bathroom areas
Helped customers engage in safe tanning and skin treatments Maintained client records and
wrote incident reports Provided new customers with tanning procedure and skin treatment
training Answered phones and managed scheduling Ralphie's Sports Eatery and Pub 2002-
2005
Assistant Store Manager
Supervised all in-house aspects of the restaurant, from in-house decorations to menu selection.
Managed different areas of restaurant operations such as customer relations, vendors’ relations
and inventory control. Specialized in training and motivating new staff regarding their work and
responsibilities.
Veronica I. Ortiz
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419-302-0139
EXPERIENCE CONTINUED
Ralphie's Sports Eatery and Pub 2002-2005
Assistant Store Manager
Controlled the overall cash flow on a daily basis to meet the weekly expenditures and goals.
Maintained accounting books regarding employee payroll and sales summaries of the
restaurant. Helped in promoting business through social interaction in community events.
Estimated the daily food consumption and placed orders with suppliers accordingly – Ordered
utensils and contacted merchants regarding their supplies on a regular interval. Hired staff for
various departments according to skills required.
Trained new staff; delineated their responsibilities and restaurant work ethics. Monitored
cooking staff closely to ensure adherence to required standards in terms of quality and safety.

2. Maintained a friendly environment for staff and customers. Scheduled working hours of staff and
rotation of shifts.
Wilson’s The Leather Experts 2000-2002 Manager In Training/Assistant Manager/Store Sales
Manager
Directed sales promotions program, developing strategic initiative to optimize sales
Implemented training program for sales associates to improve customer service and sales skills
Provided excellent customer service Quickly resolved concerns regarding dissatisfied
customers, returned layaways and other specified issues Bank One NA (AKA JP Morgan Chase
NA) of Lima 1998-2000 Certified Sales Associate I
Provided quality account management, quickly resolving customers concerns regarding
deposits, withdraws and multiple transactions. Obtained sales and history information from
accounts utilized to meet continued customer needs. Acted as primary contact between
accounts and company Acted as an active member of the Bank One Travel Team. Traveled to
numerous banking centers throughout Northwest Ohio.
EDUCATION
Lima Shawnee High School High School Diploma
The Ohio State Beauty Academy License in Cosmetology