1. Vignesh R
Email : vickyanu1991@gmail.com Mobile: +91-9791061385
Career Objective:
To be associated with a progressive organization that gives scope to update my
knowledge and skills in accordance with the latest trends and be a part of a team
that dynamically works towards the growth of the organization and to gain
satisfaction thereof.
Professional Experience:
 JUL 2015 – till date working as Sr. Server Operations Specialist at IBM
India Pvt Ltd, Bangalore.
 DEC 2012 – MAR 2015 worked as a Process Associate at TATA
Consultancy Services (TCS).
 MAY 2011 – OCT 2012 worked as a Programmer Analyst at Source HOV.
Technical Skills:
Operating Systems : Windows, Linux
Programming Languages : UNIX, PHP, JavaScript, Core Java and SQL
Monitoring Tools : BMC Remedy Ticketing tool, HP Service manager
Dash, Tivoli, Netcool, TWS, Omnibus and HPOV
Scheduling Tool : BMC Control-M/Desktop and Tivoli scheduling tool
Ticketing Tools : Remedy, Maximo, HPSM and Dash
Web Technology : Citrix and VMware
Skill Set:
 Proficient with HP Service Manager, Tivoli, Control-m Enterprise Manager,
Control-m Desktop Manager and DASH
 Expertise on TIVOLI navigation.
 Having handsome experience on Console and Batch Operations.
 Expertise on scheduling both job and job streams on time.
 Managing Patrol Enterprise Manager.
 Having handsome experience on MS SQL Server 2005/2008,MSAccess & UNIX
 Maintaining tickets through HP Service Manager, Remedy Tool and DASH.
 Intermediate in UNIX shell Scripting.
 Handsome experience on ticketing tools.
 Expertise on handling P1 and P2 issues.
 Installation of Control-M /EM in client systems.
 Proactive troubleshooter who can identify team problems and initiate
changes.
 Has the ability to work under pressure with good time management and
prioritization skills.
 Excellent Client Relationship Management.

2. Company No: 1
Company : IBM India Pvt Ltd
Client : Telstra, Westpac AU, NZ/Tandem, Energy
Australia and Fiserv at Australia & NZ,
Southwest Airlines, Baker Hughes, British Gas
And BHP Billiton
Period : JUL 2015 to till date.
Designation : Sr. Server Operations Specialist.
My Contribution:-
 Responsible for monitoring various UNIX, Intel, Linux and VMware Servers
and providing support to the applications on these servers.
 Handling ADHOC requests on Control M.
 Performance application operations (Ex. Hold,Rerun,Free, Start, Order and
Force ok, Kill, Delete, Change properties of jobs into schedule).
 Job Scheduling /updating through BMC Control-M/Desktop.
 Review logs or documents to resolve errors.
 Defining/Creating New Calendars.
 Working on tickets and resolving it with in the SLA.
 Responsible for team activities such as any Sev2 issues, attending conference
calls with clients etc.
 Research Batch job failures.
 Performing the daily checklist of Jobs and jobs stream at the given time.
 Performing temporary, Urgent or Emergency schedule changes understanding
all other potential job implications.
 Reviewing all scheduling specific documentation.
 Recording and routing problems to appropriate support groups.
 Monitoring system and Oracle backup through Control-M.
 Problem fixing According to service request.
 Working experience on HP service Manager.
 Troubleshooting of job streams.
 Interacting with Application Teams and resolving/planning system events.
 Working on Automated and Manual Tickets.
 Creating automated and manual tickets for Alerts
 Perform approved Changes in Production Environment.
 Interact with various Application Development team regarding Batch jobs
Roles as a Shift Lead and Account Focal:
 Attending daily call with SDM(Service Delivery manager)
 Ensure work is balanced within the team by acting as dispatcher.
 Handling the issues and analyze the non value added work and try to
eliminate it.
 Finding the loopholes in the project and striving for continuous improvement
to be error free.
 Familiar with all Global delivery framework followed by across IBM (GDF)
and lean procedures.
 Generate daily weekly and monthly reports using reporting tools and analyze
it for continuous process improvement.

3. Job Description: Provide Support on Migration process for Century Link.
Company No: 2
Company : TATA CONSULTANCY SERVICES
Client : Century Link
Period : DEC 2012 to MAR 2015.
Designation : Process Associate.
Century Link: - CenturyLink, Inc. is an American worldwide communications
company headquartered in Monroe, Louisiana.
Technical Skills:
Operating Systems : Windows, Linux
Tools Used : Metasolve, CIRAS, TIRKS, SharePoint
Ticketing Tool : B-Pots
My Contribution:-
 Core Job is Migrating data from Old System to New System.
 Using CIRAS (circuit administrative services) transferring the database to the
new system called TIRKS.
 Database contains full of internet cables and customers information.
 Troubleshooting hardware and software problems happened during migration.
 Creating shelf and ports physically as per the customer requirements.
 Managing with field engineers to shot customer problems.
 Moving fiber cables from one position to another position physically on the
systems as per the customer requirements.
 Creating shelf and facilities physically on the system in CIRAS to move data
into TIRKS.
 Approximately handle 100 tickets a day as requested by the customers.
 Act as a L1 and L2 support.
 Responsible for creating MOM and E- mail to my whole team.
 Providing computer helpdesk support via telephone communications with end-
users.
Additional Responsibility:
 Preparing Score card for the team
 Weekly Process Behavior Analysis (Graphical representation chart)
 Weekly meeting with the team, client and counterparts
 GDF implementation for smoother process
 Escalated client impacting events through Incident/Problem Management as
well as worked with appropriate levels of support to resolve issues
 Providing RCA for any issues to other support group or clients

4.  Request raising for Tools logins for new team mates
 Preparing Rota for the team
 Arranging the Transport for team mates
Job Description: Worked as Programmer Analyst for UHC (United Health care, USA)
Company No: 3
Client : UHC
Period : May 2011 to Oct 2012.
Designation : Programmer Analyst.
Technical Skills:
Operating Systems : Windows XP/2000
RDMS : MS SQL server 2005/2008, MS Access
DB Skills : Design and Implementation
Language : C#, .net (beginner)
United health care: - United Healthcare is an operating division of UnitedHealth
Group, the largest single health carrier in the United States.
Abstract:
 The objective of the project is to download the claim forms from FTP server and
capture the data from the image in which we are using own data capture application
developed in .Net and C# .The output will be created and the client specified output
as XML files are submitted to client’s server via FTP. Moreover we are maintaining
our own online application to view the image and corresponding data’s captured
from the image which can be used to view in online by client at any point of time.
My Contribution:-
 As a Program Analyst, involved in the database design.
 Monitoring Several Web reports. Need to clear out all errors in Queue.
 Processing UHC Claims through numerous steps by running several scripts in Perl,
XML and python on Putty.
 Processing Medi Claims through PUTTY with various client servers depends upon
the type of claim.
 On Critical situation processing claims through CITRIX for full Permission.
 At last batch sent to testing and developer team for execution process.
 Winfile Manager used for Quick Navigation.

5.  Checking Batch (Document) Status in SQL Table in Putty.
 Basic understanding of UNIX shell scripting
 Raising Tickets in B-POTS for Quick Action needed on batch.
 File transfers to other servers done by FTP.
 At last output will be in .NSF format and it will be shipped to customers.
Technology Expertise:-
Database: MS SQL Server 2005/2008, MS Access, UNIX, OS: Windows XP/2000,
Academic Qualification:
 Bachelor of Science, Computer Science at A.M Jain College,
Menambakkam, Affiliated to Madras University.
Strengths:
 Solid foundation in computers gives me the edge.
 Self starter with high energy levels
 Good problem solving techniques with levels of integrity.
 Quick learner with good ability to adapt to new technologies.
 Ability to work in diverse cultures.
Certification
Currently pursuing Cisco Certified Network engineer (CCNA)
Diploma in Office Automation
Certificate of merit in C& C++ from SSI Education
PERSONAL DETAILS
Contact Details:
• Mobile +91-9791061385
Name Vignesh R
Father’s Name Rajaraman T S
Date of Birth 11-May-1991
Sex Male
Nationality Indian
Languages Known English, Tamil
Passport No (passport is available and upon request I will provide the
details)

6. Declaration:
I hereby declare that the information furnished above is true to the best of my
knowledge.
Place:
Date: ( )
Signature