1. Victoria Gonzalez
4059 Harbour Dr
Palmyra, NJ 08065
(856) 577-1120
Vgonzalez216@gmail.com
Profile
Highly motivated self-starter with strong leadership and interpersonal skills. Known for honesty, integrity, and
a genuine passion for achieving goals for self and others and who is consistently recognized as someone who
goes above and beyond to get the job done.
Education
Jan 2015 to Aug 2016 Pennsylvania State University
Masters in Human Resources/Employee Relations, August 2016
Concentration in Collective Bargaining; GPA: 3.9
Applicable Courses Completed:
 Employment Law I
 Ethics for HR
 ER Seminar
 Comparative Employee Relations
 Organizational Behavior
 Workplace Dispute Resolution
 Labor-Management Relations (Law)
 Labor Relations Public Sector
Jan 2012 to May 2014 Rutgers University
Bachelor of Science in Management, May 2014
With coursework in Human Resources; GPA: 3.42
Sept 2009-May 2011 Camden County College
Associates in Liberal Arts
Awarded May 2011; GPA: 3.9
Work Experience
Office of Civilian Human Resources- Department of the Navy Philadelphia, PA
Human Resources Specialist
Salary: $63,323/year
Staffing and Recruitment:
Oct 2013-Present
40 hrs/wk
 Staffing Specialist handling recruitment for all U.S. citizens, as well as those within the Federal Government.
 Make customer contacts in accordance with the provisions of OCHR-Philadelphia’s Customer Service Scripts.
 Advise HROs, as well as Selecting Officials on recruitment strategies
 Develop job analyses, assessments, and post announcements (through USA Staffing) within an average of 5-
7 days from assignment.
 Maintain assigned records in database to ensure timely and accurate updates.
 Make accurate qualification and applicant eligibility determinations.
 Ensure veteran’s preference is properly adjudicated.
 Provide referral and/or certificates to requesting customers within established guidelines.
 Ensure proper notification on issuance of certificate to all involved parties (i.e. Selecting Official, HRO Reps,
applicants, and counter parts in Code 53/54).
 Keep current on examining procedures and follow current guidelines, including OPM Hiring Reform Initiative
and DOD/DON policies.
 Follow established guidelines as set by internal practices.
 Ensure all required documentation is received prior to EOD, and documentation is appropriately filed.
 Ensure that all returned certificates are audited within an average of 2 business days of return.
 Complete the process by properly auditing and closing out package, which also includes filing.
 Previous handled Pathways and DSAA recruitments.
 Currently the POC for all EHA (Expedited Hiring Authority) recruitments that come through the Center for

2. NAVAIR.
 Recruit for many different series and handled different pay scales (i.e. recruit for both GS and Demo
positions).
 Issue Final Offer Letter to those selected for the position.
 Utilize DCPDS to process actions and build positions.
Special Projects:
Workforce Planning Team-Onboarding:
 Reviewed and documented the current onboarding process, proposed options and developed practices and
tools to improve/enhance the existing process. Accomplished this objective through the following tasks:
 Documented current Onboarding for each phase, including has ownership of various responsibilities/tasks.
 Researched best practices in Onboarding from our customers, across the DON, DoD, other Federal agencies
and the private sector.
 Conducted focus groups consisting of both new hires and supervisors.
 Ensured feedback from all stakeholders, including OCHR-PHI employees and leadership, is solicited and
considered.
 Proposed changes/enhancements to Onboarding program and presented proposals to leadership.
 Developed tools (checklists, job aids, presentations, etc.) to support approved program
changes/enhancements.
 Presented suggestions to Senior Leadership of OCHR-Philadelphia.
Department of the Navy HR Intern Program 05/2014-052016:
Workforce Development:
 Researched upward mobility and formal training plans to possibly be implemented at OCHR-Philadelphia.
 Researched Mentoring Circles, Group Circles, and HR Passport for Code 30 Department Head, and submitted
written synopsis containing general information as well as pros and cons for both.
 Researched SHRM vs HRCI certification programs, and submitted my suggestion to Code 30 Department
Head as to which program seemed best to offer our employees moving forward.
 Interviewed HR Director, and prepared an article for internal newspaper “The Patriot”
 Prepared training room for a staff meeting which included the following duties:
 Prepared sign in sheets and place in classroom before class
 Made copies of evaluation forms for students
 Classroom configuration - pod set up
 Copying materials for distribution
 Operated Audi/Visual system during training events
 Collected evaluations and copying them as soon as class is over
 Reviewed employee IDPs for trends and consistencies, and prepared a summary report of findings
 Created a CBT consisting of my highlights while on Workforce Development Rotation
 Reviewed Course Inventory and Checkpoint (Evaluations) with Code 30 Team Lead.
Labor and Employee Relations:
 Reviewed expiring CBA against proposals submitted by both management and the union in order to assist
Senior Specialist for upcoming negotiations.
 Reviewed case law to provide recommendations to Senior Specialist on best course of action to take with
regards to grievances, disciplinary actions, etc.
Formal Training Completed Throughout Program:
 DON Basic Staffing Training
 DON Labor Relations Training
 DON Job Analysis/Job Assessment Training
 DON EEO Conference
 DON Basic Classification Training
 DON Basic Compensation and Pay Training
Lexus Dealership Mount Laurel, NJ
Customer Service Jan 2013 – Oct 2013; Jan 2016-Aug 2016

3. Hourly: $10/hr 32 hrs/wk
 Answer a multi-line phone system
 Handle and direct customer queries
 Take and distribute messages
 Manage visitors
 Coordinate and schedule appointments
 Handle customer complaints and help assist in reaching a resolution
 Serve as a liaison for customer and management relations
 Greet Customers
 Collect payments from customers and sales representatives
 Go over service department charges with customers
Special Projects:
Penn State Master’s Program Capstone Project 05/2016-8/2016:
 Provided suggestions on how to improve employee retention and turnover at Lexus of Cherry Hill, with a focus
on millennials.
 Defined the problem facing the organization regarding employee retention and turnover, convinced higher
leadership of its significance, and further defined research objectives to guide the rest of the project.
 Utilized several data collection methods, including: literature search, issued surveys, facilitated focus groups,
and held phone interviews with HR representatives of local dealerships.
 Provided alternative solutions to the problem based on the results of my data collection methods.
 Provided the organization with a cost/benefit analysis, as well as a decision matrix to provide a visual/clear
representation of which alternative solution would be most beneficial to the company.
 Suggested/Created an implementation plan, taking into account unforeseen risks and issues that may arise in
the process.
 Presented final project in front of General Manager and Comptroller of Lexus of Cherry Hill.
My Gym Children’s Fitness Center Cherry Hill, NJ
Manager
Hourly $13/hr
March 2009 - June 2013
40 hrs/wk
 Lead Supervisor over day to day tasks such as collecting payments, talking to guests, running classes,
training new employees, paperwork and input of new client information into company computer
 Hire and train new employees
 Conducted employee evaluations and submitted reports to owner
 Receive and resolve customer complaints, escalating to the appropriate levels as necessary
 Create weekly lesson plans for Lead’s and their Assistants to perform with their classes
 Organize and direct birthday parties for children 1-13 years old
 Ran summer camps supervising 6 other staff members and leading the program for 42 children spanning the
ages of 2-10
 Sold the company program at off-site events
Activities and Interests
 Member of SHRM
 Area Finance Coordinator NJSA3 Area Executive Board Lambda Theta Alpha Latin Sorority,
Incorporated (2015-2016)
 Area Administrative Coordinator NJSA3 Area Executive Board Lambda Theta Alpha Latin Sorority,
Incorporated (2014-2015)
 Ernst & Young Diversity Leadership Conference (2007)
 Chapter President of Lambda Theta Alpha Latin Sorority, Incorporated (2013-2014)
 Church leadership positions (youth and young women)
 Community service projects (ex: cathedral kitchen, covenant house, Ronald McDonald house)
 Brazilian Jiu Jitsu
 Soccer, Softball
*References available upon request