1. Where to go for help if you
have a problem
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2. Problems
If you are having problems with:
•A bill
•Not understanding why your bill is large
•If you think the company is charging you more money
than what you agreed to pay

3. You can contact the
Telecommunications
Industry Ombudsman
Phone: 1800 062 058
It is a free and independent
service.
They can arrange for you to talk
to an interpreter and they have
information in languages other
than English.
The website is www.tio.com.au

4. What is an Ombudsman?
The Telecommunications Industry Ombudsman is a
free and independent service, that can help you
resolve a problem with a telecommunications
company. The Ombudsman is like a referee.

5. What the Telecommunication Ombudsman
will ask you to do?
They will ask you for details of the problem. They will ask
if you have already tried to contact the company to solve
the problem.

6. If you need help to do this
These people can help you speak to the company and also
help you to talk to the Telecommunications Industry
Ombudsman:
•A Settlement Worker
•A Case Worker
•A Community Guide
•Community Legal Centres - http://www.naclc.org.au/
•Financial Counsellors - 1800 007 007
http://www.financialcounsellingaustralia.org.au/

7. Do not be afraid to ask for help

8. Do not be afraid to tell people that you do
not understand

9. Do not be afraid to ask for an interpreter

10. All of these people are there to help