Vietnam HR Summit 2015 Leading Change through Facilitation Process MR SEAHYONG KIAT PETER, Managing Director of Swiss Asia Banking School S.E. Asia Pte Lt

1. Peter Seah – MBA, CPF, IAF Assessor
Managing Director - SABS
25 Nov 15
Ho Chi Minh City

2. 2
WHAT IS THE IMPACT OF
AEC ON YOUR
ORGANISATION ?

3. WHAT IS THE
IMPACT OF AEC ON
YOUR
ORGANISATION ?
Increase profits
Become more effective or more efficient

4. 4
Denial
Resistance Exploration
Commitment
“We want the same good
old ways”
Shutting of mind/ Numbness
/ “Stay-to-usual” attitude/
“We refuse to change”
Anger / Complaining/ Lost/
Doubts/ Blaming other
members
“What going here seemed
to work?”
Clarifying goals / Seeing
possibilities/ Learn new
skills / perspectives
“How I can contribute?”
Focus/ Teamwork/ Vision/
Collaboration
Change Management Model

5. No clear
values &
beliefs
No shared
mental
models
What are
the forces
against
CHANGE ?
Lack of
leadership to
instil
collaboration
across the
organisation

6. Have a clear vision of the change
(alignment)
Involve managers and staff
(collaboration)
Involve champions of change
(leadership)
During
Change,
we must
pay
attention to
these
actions
Establish A Clear
Purpose/
Vision
Involve all
ranks and files
Create
champions of
change
Remove
barriers
Instil Change
Leadership not
just Change
Management

7. Our PURPOSE is Our WHY
Why we can take it on.
Why others should believe in
us.
Why we are here to stay.
Why customers buy from us.
Efforts and Courage are not
enough without
PURPOSE and DIRECTION
John F. Kennedy

8. THE IMPORTANCE OF PURPOSE
Why ?
(The
Cause)
How ?
(Value Proposition)
What ?
(Products/ Services)
“People don't buy what you do.
They buy why you do it”
- Simon Sinek,
The Power of Why

9. 9
During change, we need leaders who can engage their
people and lead collaboration - through power of
dialogue
Leaders who become
authentic and humble
engage their people
Leaders who lift others
up enable more initiative
and innovation
Leaders who enable
collaboration across
departments
Source: 3 types of leaders for improved organisational competitiveness
- Jean-François Cousin

10. 10
Who are
your leaders
who can
motivate
people and
encourage
collaboratio
n during
change?

11. DIALOGUE
All participants must "suspend"
their assumptions, literally to hold
them "as if suspended before
us”;
All participants must regard one
another as colleagues;
There must be a 'facilitator' who
'holds the context' of dialogue.
(Senge, p. 243)
Source: The Fifth Discipline, The Art and Practice of the Learning
Organization, Peter Senge
Collaboration
requires
constructive
dialogue across
different
stockholders

12. Facilitation, through methods
and dialogue, provide the
unifying process in promoting
the culture of collaboration
needed during change
People’s willingness to
make sure that all have
the information they
need to participant
effectively in the
community
What people feel
they can reveal to
each other
Norms, ground rules, methods and steps
that govern how people in a community
interact
information
assumption
intentions
appropriate
inclusive
effective
motives
future plans &
anticipation
roles &
responsibilities
COMMITMENT
OWNERSHIP
MOTIVATION
Disclosure Transparency
Processes
12Source: “Creating a Culture of Collaboration”, Sandy Schuman

13. Inquiry/ Asking Advocacy/ Sharing
Curiosity Clarity
Insights
Actions
Deep Listening
Collaborative Dialogue
Results
Facilitation - Collaborative Dialogue - Deep Listening
New Mind New Results
-30
0
30
60
90
120
150
-4 0 4 8 12 16 20

14. Denial
Resistance Exploration
Commitment
Facilitation provides the unifying process
to manage and lead change
Stakeholders
Results
Motivation
Commit-
ment
Owner
ship Processes
Products
Change
Management
Facilitation

15. Activity : At your table level, discuss, draw, doodle, write your team
responses to the question on the flip chart paper

16. 16
Facilitation process
enables team to see
different mental models,
empowers team to contribute
their mental models
and see a bigger picture

17. 17
“If I had an hour to
solve a problem and
my life depended on
the solution, I would
spend the first 55
minutes determining
the proper question to
ask for once I know
the proper question, I
could solve the
problem in less than
five minutes. “
Facilitation enables individuals to ask GOOD question - precursor to
problem solving, critical thinking, creative thinking during CHANGE

18. 18
Assessor &
Certified™ Professional Facilitator (CPF)
International Association of Facilitator (IAF)
Certified Action Learning Coach
World Institute for Action Learning
Master NLP Practitioner
Email :
peter.seah@swissasia.net
peterseah@icloud.com