HM training black book

D.Y. PATIL SCHOOL OF HOSPITALITY AND
TOURISM STUDIES
REPORT ON
FORTUNE HOTEL
Fortune Select Exotica,
Navi Mumbai
REPORT PREPARED
BY
VIKAS.A.SAWANT
S.Y.D.H.T.S(2015-2016)
ROLL NO. - BATCH-C

FORTUNE
SELECT EXOTICA
NAVI MUMBAI
Member ITC’s hotel group

INDEX
SR.NO CONTENTS
1. ACKNOWLEDGEMENT
2. INTRODUCTION OF THE HOTEL
3. HISTORY OF THE HOTEL
4. ORGANIZATION AND HIERARCHY OFSTAFF
5. BRANDS OFFORTUNE
6. DUTIES AND RESPONSIBILITIES OFSTAFF
7. LOCATION AND ATTRCATION
8. RESTAURANT&MENU’S
9. ACCOMODATION
10. FORMS,FORMATS POTOGRAPHS,ETC
11. DETAILS OFWORK PERFORMED
12. MY EXPERIENCE
13. BIBLOGRAPHY

ACKNOWLEDGEMENT
I Mr.VIKAS ANIL SAWANT CLARIFY THAT I
HAVE GONETHROUGHFOUR & HALF MONTH
TRAINING IN FORTUNESELECT EXOTICA NAVI
MUMBAI.
MY HONOURABLEHOTEL FACULTY& THE
SENIOR STAFF MEMBER TRAINED ME THROUGHLY
ABOUT HOTEL INDUSTRY.
IT HAS HELPED ME TO GET MORE AND MORE
KNOWLEDGEABOUT DEPATMENT OF HOTEL LIKE
KITCHEN,HOUSEKEEPING
I WOULD LIKE TO THANKTHE TRAINING
MANAGEROF THE HOTEL, Mrs.JAGRUTIMALAW,
WHO GAVE ME AN OPPORTUNITYTO GET TRAINED IN
THE PROPERTYAND ALSO THE OTHER STAFF OF THE
HOTEL WHO HELP TO LEARN NEW THINGS.IWOULD
ALSO LIKE TO THANK PRINCIPAL Mrs.VANDANA
MISHRA MAM FOR HELPING AND PROVIDING ME AN
OPPORTUNITYTO GET TRAINED IN GOOD PROPERTY
IN VERY NICE WAY.

Fortune Select Exotica Hotel Navi Mumbai
Fortune Select Exotica
Plot No 16,Sector19-D, Vashi,
Navi Mumbai - 400 705
Tel: 91-22-39884444Fax: 91-22-30958555
Email: exotica@fortunehotels.in
Website: www.fortunehotels.in
INTRODUCTION OF HOTEL FORTUNE SELECT
EXOTICA NAVI MUMBAI :-

Location Sector 19D vashi
Navi mumbai
Standard Rooms - 50
Club Rooms - 18
Exotica - 9
Suites - 8
Total - 85
Club Floor - 3rd Floor
Smoking Floor - 5th Floor
Parking Available
Website: www.fortunehotels.in
:exotica@fortunehotels.in
Overview:-
Fortune Park Hotels Ltd is a wholly owned subsidiary
of ITC Ltd. Set up in 1995 to cater to the first class market

segment in business and leisure destinations, Fortune Hotels
has grown at a phenomenal pace since its inception.
Today with 37 operational hotels and 63 signed alliances across
47 cities, it has emerged as an undisputed leader in the mid
market to upscale hotel segment.
Location
Locatedat Navi Mumbai,which is the satellite twin city of Mumbai,
Fortune SelectExotica offers classy modern day amenities,with warm
personalizedservice.Known for its world-class facilitiesand excellent
service the hoteltakes pride in its exclusively appointedrooms.Thenearby
areas thatcan be visited during the stay include the Dy Patil Stadium(8km),
Balaji Temple(8km)and the KhargharHills(10km).
Distance from InternationalAirport: Approx.24 km
Distance from Domestic Airport: Approx.27 km
Distance from CST Railway Station: Approx.24 km
Distance from MumbaiCentralRailway Station: Approx.30 km
Ou
r

Environment:-
We all see Fortune Select Exotica is exceptionally
committed towards environment by using bio degradable products
as much as possible and taking energy conservation efforts to
fullest extend
LOCATION 22 33’ N 188 20’ E
ALTITUDE 9 M (30’)
POPULATION 703,947
AREA 1480 sq.km
LATITUDE 19.5 and 19.15’
LONGITUDE 72.55’ and 73.5’
Temperature:
The mean annual temperature ranges from 25 to28°C. The
mean maximum temperature of the hottest month in this area
varies from 30 to 33°C in april-may while mean minimum
temperature of coldest month varies from 16 to 20°C.Extremes of
temperature, like 38 to 39°C in summer and 11to 14°C in winter,
may be experienced for a day or two in respective season
Rainfall:
The rainy season in mostly confined to south-west monsoon
with 80% of the rainfall received during june to October(60 to 70
days). This area, on an average, receives 2500 to 3500 mm
rainfall.
Description:
FortuneSelect Exotica in Navi Mumbai is the ultimate

destination for the discerning business traveler, providing a
perfect blend of contemporary international facilities with
traditional Indian hospitality. Situated at Vashi, one of the
most developed nodes of the city, the hotel takes pride in its
exclusively appointed rooms, offering modern best in class
amenities with warm personalized service.
Our People:-
We all at Fortune Select Exotica are dedicated
towards guest service,meeting at guest needs and are
continuously being trained to become competent professionals
in order to provide ”better to best“ service.
Fortune Select Exotica,Vashi is committed to great
satisfaction and hearing “wow” from them at every movment of
truth.
Accommodation:
Every single room at Fortune Select Exotica epitomizes
luxury and the grandeur of Indian culture juxtaposed with
modern amenities. All 85 rooms at the hotel including 50
Standard Rooms, 16 Fortune Club Rooms, 9 Fortune Club
Exotica Rooms , 8 Suites and 2 Deluxe Suites have been
tastefully done up in contemporary style décor.
The rooms are spacious, contemporary, smart and best
in class in the region. They boast of a carefully crafted blend of
aesthetics and modern amenities and are well equipped with a

complete range of amenities including mini bar, LCD TV,
electronic safe, Wi-Fi connectivity, tea / coffee making facilities
and much more.
Services & Facilities:
The hotel offers a complete set of services and
facilities that complement a healthy lifestyle and comfortable
living. The hotel offers a Business Centre, Health Club with
gym, Roof-top swimming pool, Doctor on call, 24-hrs currency
exchange, Travel desk, 24-hrs room service, Mini bar,
Electronic safe, 42" LCD TVs in all rooms, Direct dial STD/ISD,
Voice mail Laptop available on request , Daily newspaper &
choice of fruits, Defoggers in bathrooms, Non-smoking floor.
ComplimentaryFacilities and Amenities Providedby the
Hotel:
 Buffet Breakfast
 Toiletries
 Dental Kit
 Slippers
 Body Lotions
 Weighing Measure
 Tea/Coffee Maker
 Hair Dryer
 Swimming Pool
 Gymnasium
 2 Hrs Complimentary Wi-Fi
 Car Parking
ComplimentaryFacilities and Amenities AvailableOn
Request :
 Iron and Ironing Board

 Cell Phone Charger
 Sewing Kit
 Entangling Comb
 Nail Filer
 Baby Bibs
 Diapers
 Hair Brush
 Hair Oil
 Band Aids
 Loofah Kit
 Shaving Kit
 Savlon / Dettol
IN-room facilities
 24-hrs room service
 Complimentary newspaper
 Defoggers in bathrooms
 Direct dial STD/ISD
 Electronic safe
 Voice Mail
 Tea/coffee maker
 LCD TV in all rooms
 Mini bar
 Wi-fi connectivity.
Features
 24-hrs currency exchange
 Business Centre

 Banquet & Conference facilities
 Doctor on call
 Health Club
 Laptop available on request
 Non-smoking Floor
 Roof-top swimming pool
 Travel Desk
 Exclusive Fortune Club Lounge.
Seeking Fortune
In today's extremely competitive market scenario,
all hotels are struggling to continuously stay ahead of the
competition. It needs no substantiation that chain hotels by
virtue of the immense synergies, distribution network, central
reservation systems, pan-India sales and marketing
infrastructure, support and a deeper knowledge pool have a
tremendous edge over stand-alone hotels. This is what
Fortune Hotels provides, besides the pride of being part of
India's premier hospitality chain.
WHO'S WHO
Sr.no NAME DESIGNATION

FACTS AT A GLANCE
1 Mr. Chetan Bhatnagar General Manager
2 Mr.Shirkant Damodlekar Unit Finance Control
3 Mr.Layman Bhekare Human Resource Manager
4 Mr.Richard David Front Office Manager
5 Mr.Amit Chawla Manager Food & Beverages
Service
6 Mr.Rajendra Agnihotri Executive Chef
7 Mr.Rahendra Chauhan Chief Engineer
8 Ms.Deepali Teke Unit Sales Manager
9 Ms.Jagruti Malaw Training Manager
10 Mr.Rajesh thakare Executive Housekeeping
11 Mr.Nilesh Barse Systems Executive
12 Mr.Philip Bhalero Loss prevention Officer/CSO

Architect : Mr.Reza Kabul
Interior Designer : Z Z Architects
Photography. : Mr.Kultaran Sodhi
Landscaping : Site Concept
Property Management System : IDS
Complaint Management System. : IDS
Building Management System. : Not Available
Mini Bars in Room. : Minibar Systems Asia PTE
Televisions. : HITACHI - JAPAN
TV Channels. : 82 Channels
In Room Safes : JSH Securities
Banquet Entrance : A separate entrance
Toilets for Physically Challenged : Available in the lobby toilet
Car Parking. : 75-80 Cars.
Hotel at a glance
Fortune Select Exotica, Navi Mumbai is an ideal place to experience
the grandeur, the splendor, the sheer comfort of luxuries of living in a
whole new world. The hotel is located on the palm beach road just 3 kms
from the railway station
 28 kms from the Airport.
 5 kms from vashi Toll plaza.
 24 hrs room service.
 In-room tea/ coffee maker.

 Electronic safe.
 Setup box TV.
 Iron & Ironing board on request.
 In house laundry.
 High speed wifi Internet connection.
 Internationaldirect dial and voice mail services
 Zodiac: allday dining restaurant.
 Nakshatra: SpecialityIndianrestaurant (lobby level).
 Banquet halls: 4 function space that can accommodate upto 1000
people.
 Nostradamus: the Bar (lobby level).
 Fortune Club Lounge (lobby level).
 Travel Desk & Ticketing Service.
 24 hrs businesscenter.
 24 hrs currency exchange.
 Manager on duty, 24 hrs.
 Baby-sitting.
 Doctor on call.
 24 hrs car hire and travel services.
 Massage by prior appointment.
 State-of-the-art Health Club.
 Roof Top Swimming pool.
 Valet car parking facilities.
 Non Smoking floor.

HISTORY OF FORTUNE SELECT EXOTICA
SURESHKUMAR
PRESIDENT
FORTUNE PARK HOTEL LTD
ITC Hotel is India’s second largest hotel chain with
over 100 hotels. Based in the Hotel Division Headquarters at the
ITC Fortune,Vashi ITC Hotels is also the exclusive franchisee of
the ITC Limited (formerly India Tabacco Campany) group of
companies.ITC Hotels is regularly voted amongst the best
employers in Asia in the hospitality sector.Navi Mumbai is a
satellite twin city of Mumbai and is the largest planned new city
in the world. The National Geographic channel has declared
Navi Mumbai as one of the best cities in the world. Vashi is one
of the most developed and costliest nodes of this well planned
city and has grown to become the commercial heart of Navi
Mumbai.Its reputation for being organized and self-sufficient has
led to the continued growth of its resident and commuter
population

Awards and Accolades
Fortune Hotels has been a proud recipient of a number
of awards which include - CNBC-Awaaz Travel Awards 2015
for the 'Best Hospitality Group', Travel &
Hospitality Award for the 'Most
Outstanding Mid-Market Hotel Chain
2014', Today's Traveller Award for the
'Best First Class Business Hotel Chain
2014 & 2012', Safari India Award for the
'Best First Class Business Hotel Chain
2014, 2012 & 2010', Hotelier India Award for
'Best Mid-Market Hotel Chain 2014',
Hospitality India Award for the 'Best First
Class Hotel Chain 2014, 2008-2012', PATWA
International Award for the "Best First Class
Full Service Business Hotel Chain in India
2013", SATTE Award for 'Leading Mid-Market
Chain 2012', and the Abacus TAFI Award for
the 'Best Value Hotel Chain in India 2009'.

ORGANIZATION AND HIERARCHY OF STAFF
FORTUNE SELECT EXOTICA HIERARCHY
Mr.Chetan Bhatnagar
(General Manager)
Mr.Richard David Mr.Amit Chawla Mr.Layman
Bhekare
(FOM) ( F & B Manager)
(HRM)
Mr. Shrikant Damodlekar Deepali Teke Rajeshthakare
(UFC) (USM) (EHK)

Mr.Rajendra Agnihotri
Mr.Philip Bhalero
(Ex.Chef)
(CSO)
Hierarchy of Front Office
FRONT OFFICE MANAGER
FRONT OFFICE GUEST RELATION RESERVATION
EXECUTIVE EXECUTIVE EXECUTIVE
FRONT OFFICE
ASSISTANTS
BELLBOY/DOORMAN

Hierarchy of Housekeeping :-
EXECUTIVE HOUSEKEEPING
Linen In charge/ HOUSEKEEPING HOUSEKEEPING
Tailor SUPERVISOR SUPERVISOR
DESK ATTENDANTS
ROOM ATTENDANTS
GARDNERS
PUBLIC AREA
ATTENDANTS

Hierarchy of Food and
Beverage service:-
FOOD AND BEVERAGE MANAGER
Asst FOOD AND BEVERAGE MANAGER
BANQUETS MANAGER
EXECUTIVE BANQUETS SALES
EXECUTIVE
CAPTAINS

STEWARDS
Hierarchy of Food Production :-
EXECUTIVE CHEF
SOUS CHEF
CHEF DE’PARTIE
DEMI CHEF DE’PARTIE
COMM.I

COMM.II
COMM.III
APPRENTICE
Fortune Brands

Fortune Select
Global,Gurgaon
Fortune Select
 Fortune SelectGlobal,Gurgaon
 Fortune SelectPalms, Chennai
 Fortune SelectJPCosmos,Bengaluru
 Fortune SelectTrinity, Bengaluru
 Fortune SelectExotica, Navi Mumbai
 Fortune Select Manohar, Hyderabad

 Fortune SelectDasve, Lavasa
 Fortune SelectMetropolitan,Jaipur
 Fortune Landmark, Indore
 Fortune SelectRegina, Goa
 Fortune SelectExcalibur, Gurgaon
 Fortune SelectLoudon, Kolkata
 Fortune SelectThe Savoy, Mussoorie*

Fortune Park
Fortune Park Panchwati, Kolkata

Fortune Park
• Fortune Park Bella Casa, Jaipur
• Fortune Landmark, Ahmedabad
• Fortune Park Centre Point, Jamshedpur
• Fortune Hotel The South Park, Trivandrum
• Fortune Park Galaxy, Vapi
• Fortune Murali Park, Vijayawada
• Fortune Park Klassik, Ludhiana
• Fortune Pandiyan Hotel, Madurai
• Fortune Park Panchwati, Kolkata
Fortune

Park
 Fortune Park JPCelestial, Bengaluru
 Fortune Kences, Tirupati
 Fortune Park LakeCity , Thane
 Fortune Park Vallabha, Hyderabad
 Fortune JP Palace, Mysore
 Fortune Park Boulevard, New Delhi*
 Fortune Park DJ Avenue, New Delhi*
 Fortune Park Orange, Manesar*
 Fortune Park Aruna, Chennai*

Fortune Inn
Fortune Inn Grazia, Noida

Fortune Inn
 Fortune Inn Riviera, Jammu
 Fortune Inn Jukaso, Pune
 Fortune Inn Sree Kanya, Visakhapatnam
 Fortune Inn Grazia, Noida
 Fortune Inn Valley View, Manipal
 Fortune Inn Haveli, Gandhinagar
 Fortune Inn Exotica, Hinjewadi, Pune

Fortune Resort
Fortune Resort Grace, Mussoorie

Fortune Resort
 Fortune Resort Bay Island, Port Blair
 Fortune Resort Sullivan Court, Ooty
 Fortune Resort Central, Darjeeling
 Fortune Resort Grace, Mussoorie

Duties and job responsibilities of the staff
Reservation: A reservation is responsibilities for room inventory of the hotel. It receives all room bookings and
processes on the PMS and dissipates the hotel status to all concerned.
Front desk (Reception& FO Cash) : the receptionisresponsible forthe registrationof guestduringcheck-inandto
complete billingformalitiesduringcheck-outof guestaswell asthe guestrequirementsduringtheirstay.Itisthe
face of the hotel the firstandlast pointof contract.
Guestrelations:A guestrelationwelcomesthe guestonarrival.Solicitsguestfeedbackduringtheirstayand
passesthe informationtothe concerneddepartmentwithregardstothe guestrequirementsapartfrom
maintainingthe guesthistorytoensure personalizedservice.
Bell desk: The bell desksassistthe guestswiththeirluggage duringarrival anddeparture andalsotake care of
errandsfor the guestas & whenrequired.Isalsoresponsibleforthe cleanlinessof the lobbyareas.
Travel desk:the out-source travel desktakescare of all the travel requirementsof the guestincludingticketing.
Operator: thisisthe firstinvisible face of the hotel.Ittakescare of all the communicationtothe hotel orfromthe
hotel.
FTSY: ‘fortunate toserve you’thisisone pointcontactfor all the gust requirementsrelatedtoall service inthe
hotel like laundry.Roomservice etc.we call isat ‘FORTUNEASSITANCE’forthe guestthe number“6” hasbeen
assignedforthe same and the guestrelationsdeskhandlesall the FTSYcalls.
Businesscenter: this departmentisveryimportanttoall businesstravelersasittakescare of all business
requirementsof the guestlike faxes,internet,emails,photocopying,orientingetc.we alsohave aboard room
locatedadjoiningthe businesscenterformeetingsandinterviews.
Housekeeping:housekeepingdepartmentisdedicatedtopreservethe tion.The roomsthe departmentisalso
responsible forcleaning,upkeepandmaintenance of the entire hoteltoprovide aclean,comfortable,safe,
soothingandappealingambiance byquality,andhygiene.
Laundry: ourlaundryis a complete advance fabriccare systemcateringtothe personal wardrobe of ourguests
and colleagues’(staffuniform) apartfromthe roomand F & B linenthroughthe processof cleaningandfinishing
of garments,bykeepingthemneat,tidy,andCRISP.We PROVIDE 24hrs of qualityservice combinedwith
technology,trainedmanpoweraswell asbroadspectrumlaundrydetergents/cleaningagentsideally suitable for
all typesof fabric.

Administrative & General
Executive Offices:ourexecutiveofficesare responsible forestablishingstandardsandensuringbestcustomer
satisfactionandcoordinatingwithall hoteloperation.
Finance:our finance departmentsworkstogethertosystematicallymaintainrecordsof all financial transactionof
the hotel andrecord keepingforall assetsandliabilitiesmaintainsuitablecashflow,creditrecoveryandcorrect
balance betweenpayablesandreceivables.
Human Resource & Administration:our HR department’smajorresponsibilityistomaintainemployeespiritand
ensure all employeesbenefitsavailabletothem.Itco ordinate all the welfare activitiesandadvicesall levelsof
managementonprofessional approachestohiringandemployeesrelations.Thisdepartmentalsohandlesall
administrativefunctionsforall the employeeslikepayroll,leaverecords,statutory,compliancesetc.
Lost Prevention/CSO:ourLoss preventiondepartmentensuressupervisionandmonitoringof securityand
disciplinerelatedmatterstothe hotel.Frisking,timelymaintenance of processes,properworkenvironment,fire
installationchecksandsafetycompliancesare alsoresponsibilitiesof the department.
Learning and Development:L& D isresponsible forensuringthatnew joinersare sufficientlyinductedtothe
familyandare clear aboutthe basic knowledgeaboutthe hotel andhotelsethosandpathsIbefore jointheir
respective departments.Trainingalsocoordinateswithall departmental trainingactivitiesbeingconductedasper
the calendarby the variousdepartmental learning/trainingcoordinators.
Sales& Marketing:looksafterpromotionandbusinessesdevelopmentof hotel.Transmittinginformationabout
our hotel andfacilitiestothe maximumclient,ensuringmaximumoccupancyandbookingsatprofitable ratesare
the responsibilitiesof S& M department
Engineering:takescare of hotel equipmentsalongwiththe maintenance andrepairof the same.Hasimmense
contributioninensuringguestsatisfaction.Responsible formechanical,technical,fire,civilHVACrelatedactivities.

Tourist Attractions in Mumbai
PLACE OF WORKSHIP:
Mumba Devi Mandir.
Mumba Devi Mandir (Marathi):मुंबा देवी मुंददर is an
old Hindu temple in the city of Mumbai, Maharashtra
dedicated to the goddessMumbā, the local incarnation of
the Devi(Mother Goddess). Marathi Mumbā derives
from Sanskrit Mahā-Ambā "Great Mother", and Mumbaī
combines the name with aī, the Marathi word for "mother".
Located in Bhuleshwar area in South Mumbai, the temple is
in the heart of the steel and clothing markets.
Shree Siddhivinayak GanapatiMandir.
The ultimate destination of thousands of devotees on
a Tuesday is the Siddhivinayak Temple. Even the never ending
long hours of wait do not discourage them from seeking the
blessings of Lord Ganesha. This beautiful temple is located at
Prabhadevi.
ISKCON temple.
ISKCON temple, Mumbai officially known as Sri
Sri Radha Rasabihari ji Temple is a temple inJuhuarea
in Mumbai in India. It is set upon four acres of land and a
stone throw away from JuhuBeach. A.C.BhaktivedantaSwami
Prabhupada, the founder-acharya of ISKCON
Mahalaxmi Temple.
Mahalaxmi Temple is one of the most famous temples
of Mumbai situated on Bhulabhai Desai Road in Mahalaxmi area. It is
dedicated toMahalakshmi the central deity of Devi Mahatmyam.
The temple was built in 1831 by Dhakji Dadaji (1760–1846), a
Hindu merchant.

St. Michael's Church.
St. Michael's Church is one of the oldest
Catholic churches in Mumbai. The church is situated
in Mahim, located at the intersection of L.J. Road
and Mahim Causeway. Due to its location, it is also
informally known as Mahim Church. The church is
famous for its Novenason Wednesdays, which is
visited by thousands.
St. Thomas Cathedral.
St. Thomas Cathedral, Mumbai, completed in 1718, is the
first Anglican church in Mumbai (then called Bombay), to improve
the "moral standards" of the growing British settlement. It is
located on Veer Nariman Road, close to Horniman Circle
Gardens and the Flora Fountain.
Haji Ali Dargah.
Probably one of the most recognized structures in
Mumbai, this Mosque sits on an islet right in near the
heart of the city. Built in 1431, the Dargah is receiving
ongoing renovations, but can be visited during the low
tide. The road is covered during high tide, making it
impossible to cross. The structure is relatively small,
but makes up for it with it’s cultural architecture.
Especially on Friday’s you might get lucky enough to
hear musicians playing a form of devotional music.

SIGHTSEEING:
Gateway of India
Located in South Mumbai, the
Gateway of India is a monumental arch built 26
meters high, made in yellow sandstone,
according to 16th century Gujarati architectural
style. It was constructed between 1915 to 1924
to commemorate the visit of King George V of
England and Queen Mary to the city in 1911. This
was the only way to enter India at that time
ElephantaCaves
The Elephanta Caves are located one and a half hour (by boat) out of Mumbai in the harbour.
The site of these magnificent caves contains beautiful reliefs, sculptures, and a temple to the Hindu
god, Lord Siva. A visit to these caves will be a very memorable experience for any visitor to the
Mumbai area.
JuhuBeach:
One of the most affluent areas of Mumbai, the rich and
famous live near this beach. However, it’s open to the public
and offers the visitor a brilliant view of the sea. It’s a good place
to get good food, especially if you like Italian food for a change.
Juhu Beach hosts one of several branches of Café Mocha where
you can get the famed “death by chocolate” desert. You can also
view planes landing and taking off from a good viewpoint at the
beach.
BorivaliNational Park:
This is a 104 sq.km park is just 40 minutes from the city centre. Once you walk into the national
park, you will be overawed by the 109 kanheri caves, which line the side of the rocky ravine in the
center of the park. Dating back to the 2nd and 9th centuries, these Buddhist caves are open tothe
public between 9am – 5:30pm daily. Soak in the wonders of nature.
Nehru Planetarium:
Nehru Planetarium is the name given to five planetariums
in India, named after India's first Prime Minister, Jawaharlal Nehru.
These are located in Mumbai, New Delhi, Pune andBangalore, plus
there is a Jawahar Planetarium in Allahabad. Nehru Planetarium
in Punewas the first one in Asia, established in 1954.

WorliSea Link:
The cable-stay bridge connects Bandra in the
western suburbs of Mumbai with Worli in South
Mumbai. This amazing structure is not only a great way
to cross the channel, but makes for a great drive. The
scenery is amazing, not least of which is the view of the
ocean. The structure itself, with its complex
combination of concrete deck and cable-stayed spans is
amazing to view, as it was built to not only work, but to look stunning as well. It’s worth a drive
through, both during the day and in the evening as
it’s lit up.
NCPA auditorium:
If you’re looking to catch a good play, this
auditorium is built for large-scale events such as
orchestral concerts, opera, ballet, dance programs
and more. Since it’s inception in 1969, the
auditorium has made a name for itself by promoting
and preserving India’s rich art and cultural
traditions. It’s possible to catch some kind of
cultural event at almost any time as the theater boasts over 500 events in a year.
MarineDrive:
A C shaped highway which lines the
coast, this road is enjoyed both during the day
and at night. It looks like a necklace from
above at night, which is why it’s also known
as the Queen’s Necklace. Most of Mumbai’s
wealthy live in this area; the houses are
luxurious and beautiful to look at. The drive
connects to Nariman Point which is
the business area. Many luxury hotels can be found here along with a beautiful view of the
ocean.

PLACES TO SEE IN NAVI MUMBAI:
Pandavkadawaterfall:
Pandavkada Falls is a waterfall located Kharghar,
a suburb of Navi Mumbai. The waterfall, about 107
metres high is a type of 'plunge' waterfall in nature
pouring in massive amounts of water on the rocky
surface underneath. Pandavkada Waterfall is a
popular spot for one day picnics.
Utsav Chowk in Kharghar.
Utsav Chowk is one of the most popular
landmarks in Kharghar. It is situated at a distance
of approximately 5 km from the main city and has
been built in the Greek-Roman architectural style.
There is a fountain, open spaces and gardens at
this chowk, which is situated in the heart of
Kharghar town.
Auto rickshaws from Belapur Bus Depot to
Utsav Chowk cost around INR25, while taxis
charge about INR 37 from the depot.
Belapur Fort :
Belapur Fort is a fort near the township of
Belapur in Navi Mumbai (New
Bombay),Maharashtra, India. The fort was built by
theSiddis of Janjira. It was later conquered by the
Portuguese, and then Marathas. In the early 19th
century, the fort was captured by the British. After the
British gained supremacy in the region, with the
expansion of theBombay Presidency, the strategic
importance of the fort declined, and it fell into disuse.

NAKSHATRA
A Unique Interactive Indian Restauant
Nakshatra" symbolises our Fortune and our well being. As
per ancient Vedi texts Nakshatra translates into a collection of
stars which in turn constitute our Galaxy.It is believed that this
stars also determine our Fortune. Thus the word "Nakshatra"
is aptly chosen as the name for Fortune's signature Indian
Restaurant.
Nakshatra
epitomise the ancient
traditions and cultural
heritage of India. To us at
Fortune, Nakshatra
represents the
uniqueness of Indian
food, the Celebration of
its unparalleled diversity
its subtleties, delicacies and flavors.

A unique Indian fine dining
restaurant with an open
interactive display kitchen
serving barbecued
specialties and Indian
breads,showcasing the
culinary heritage of India,
starting from Shorbas to a
variety of Kebabs from Tandoor, Lava Sigri, Tawa, Pathar, Kadai
and other Indian delicacies. With the open interactive kitchen,
guests get an opportunity to interact with the Chef and order a
meal with ingredients and embellishments of their choice.
These aspects are appropriately called -"The 9 Elements",
The 9 Elements are....
Branding /stationary
 Uniform
 Food/Beverages /Wine Menus and Wine display with a qualified sommelier
attached to it
 Elements to define the ambience in form of - Table layout, accessories,
design of naprons and upholstery
 Wow elements
 Visual Kitchen
 Display Counters (constellations)
 Live Tadka trolley
 Astrologer and a tarot card
reader in the restaurant

Nostradamus Lounge&bar
Nostradamus Lounge & Bar:Bar in a
contemporary and relaxing setting offering excellent selection
of spirits, wines and beers.Also serve snacks and cold
beverages mocktails and savored amid lively music.Anideal
venue to relax and meet friends and business associates. "The
Bar" servesa wide selection of domestic and international
brands of alcoholic beverages from 11:00am to
11:00pm.Happyhour - starts from 06:00pm to 07:00 pm in the
evening with a flat discount of 10% on drinks.

BANQUET & CONFERENCE
Meetings & Conferences
With more than 910 sq. m of area, the hotel boasts of the
biggest banquet space in Navi Mumbai and 5th largest in entire Mumbai
having the collapsible partitions which can be converted into either one
large hall or smaller halls as per the requirements of the guest.
The hotel has a state-of-the-art business center, having two
meeting rooms with a seating capacity of 8 guests each and all facilities a
business traveler would require. All the banquet halls and seminar rooms
are well-equipped with state-of-the-artconferencing facilities. As an icing
on the cake, we can also provide you with a Laptop on request.
BANQUET AREA
ZEUS 1900 sq. ft.
HELIOS 2200 sq. ft.
VENUS 1900 sq. ft.
APOLLO 1800 sq. ft.
PRE-FUNCTION 2000 sq. ft.
BOARD ROOMI AND II 320 sq. ft.
TOTAL AREA OF BANQUETS 9800 sq ft

BUSINESS CENTER
We havestate of the art business centre, having two meeting rooms with a
seating capacity of 8 & 12 persons and all facilities a business traveler would require.

RESTAURANT & MENU’S
OUTLET SPECIALTY LOCATION COVER TIMINGS
ZODIAC 24 hours coffee
Shop
2nd Floor 64 24Hours
NAKSHATRA Indianfine dining
restaurant with
an open
interactive
displaykitchen
1st Floor
Lobby level
72 19:30 to
23:30 pm
NOSTRADAMUS Finest selection of
alcoholic
beverages.
1st Floor
Lobby level
16 19:30 to
23:30 pm

PASTRY SHOP &
IN ROOM
DINNING
Serves exotic
pastries & Cakes
1st Floor
Lobby level
ZODIAC–COFFEESHOP&Menu
Zodiac 24 hours Astral Coffee Shop: The name Zodiac resemble the
sun signs and the décor of the restaurant consists of the statues
resembling the sun sun signs on the shelves. Zodiac is basicallya 24
hrs Multi-cusine(Indian, continental,oriental)restaurant outlet,
serving buffet for Breakfast, Lunch as well as Dinner (dependingon
the room occupancy/Reservation) apart from the A'-la-Carte
delicacies

Tea Lounge: As the name itself tells us, we serve a wide variety of
teas includinglocal falvours and international selection ofcoffee, We
serve along with a wide selection cake, pastries, patties, breads,etc.
From 9.00am to 9.00pm.

ROOMS OVERVIEW
 Standard Rooms- 50
• Club Rooms- 18
 Exotica- 9
 Suites-8
• Total- 85
• Club Floor- 3rdFloor
• Smoking Floor- 5thFloor
ROOM CATEGORY SINGLE DOUBLE
Standard 8500 9500
Club 11000 12000
Exotica 12500 13500
Suite 15000 15000

STANDARD ROOM
- Well-appointed comfortable room with an area of 22 sq. m. Standard
Room comes with a complete range of modern amenities including;
Welcome amenities,
 2 hrs. complimentary wireless internet access,
 Flat-screen TV,
 Cable connection/Satellite TV,
 Complimentary Fruit Platter,
 Mini Bar, Tea/Coffee Maker,
 2 Bottles of Mineral Water (500ml)

 In-room Safe,
 Complimentary Newspaper,
 Bath Tub,
 Voice Mail,
 Writing Desk,
 Bedside lamp,
 Full length Mirror,
 Hair Dryer,
 Luggage space,
 Weighing Machine etc.
 Safe
 Telephone
 Iron
 Newspaper
 Air Conditioning
 Lift
 Non-Smoking Rooms
 Doorman
 Housekeeping
 Wi-Fi on Charge
 Banquet Facility
 Doctor on Ca

Fortune Club Room
- Well-appointed comfortable & spacious room with an area of 22 sq.
m. Fortune Club Room comes with a complete range of upscale
amenities including;
Welcome amenities,
 6 hrs. complimentary Wireless internet access,
 Flat-screen TV,
 DVD Player,
 Complimentary Wine Bottle,
 Mini Bar,
 Tea/Coffee Maker,
 In-room Safe,

 Bath Tub,
 Voice Mail,
 Writing Desk,
 Bedside lamp,
 Hair Dryer,
 Ironing Board,
 Luggage space,
 Safe
 Telephone
 Iron
 Newspaper
 Lift
 Doorman
 Housekeeping
 Wi-Fi on Charge
 Doctor on Call

FORTUNE CLUB EXOTICA ROOM
- Well-appointed comfortable & spacious room with an area of 30 sq.
m. The rooms are spacious, contemporary, smart and best in class in
the region with complete range of top-end amenities including;
Welcome amenities,
 6 hrs. complimentary Wireless internet access,
 Flat-screen TV,
 DVD Player,
 Mini Bar,
 In-room Safe,

 Bath Tub,
 In-room Jacuzzi,
 Voice Mail,
 Writing Desk,
 Bedside lamp,
 Hair Dryer,
 Ironing Board,
 Luggage space,
 Safe
 Telephone
 Iron
 Newspaper
 Lift
 Doorman
 Housekeeping
 Wi-Fi on Charge
 Doctor on Call

- Well-appointed comfortable & spacious room with an area
of 47 sq. m. The Suite comes with a carefully crafted blend of
aesthetics and complete range of top-end amenities including;
Welcome amenities,
 Complimentary Wireless internet access,
 Flat-screen TV,
 Mini Bar,
 In-room Safe,
 Bath Tub,
 Voice Mail,
 Writing Desk,
 Bedside lamp,
 Hair Dryer,
 Luggage space,
 Safe
 Telephone
 Iron
 Newspaper
 Lift
 Doorman
 Housekeeping
 Wi-Fi on Charge
 Doctor on Call

DETAILS OF WORK PERFORMED
IN KITCHEN
 I worked in Indian kitchen as well as
continental kitchen.
 In Indian I had work with commi chef,Jr sous
chef,sous chef.
 I use to marinates beef,lamb and chicken.
 Preparation of zodiac veg non veg
sandwiches of al a carte order.
 Arranging the food stuff in walk-in.
 Store pick-up.
 I use to cut vegetables,onion for graves.
 Different cuts of vegetables.
 I use to make staters for banquet partes
 Preparing banquet food steam rice,dal e
fortune etc. with jr.sous chef.

DETAILS OF WORK PERFORMED IN
FOOD AND BEVERAGE
 I was in ZODIAC Multi-cusine restaurant .
 I present the menu to the guest.
 Wiping of plates & cutlery&crockery.
 Folding of napkins.
 Store pick-up.
 Set up of restaurant.
 Taking new linen from housekeeping
department.
 Food pick-up from the kitchen for the buffet
set-up
 Doing the clearance of glasses,cutlery and
crockery.
 Arranging dinner plates and dessert plates at
the buffet

FRONT OFFFICE
 Welcoming the guest at the front desk
 Escorting the guest to the room with his
luggage.
 Taking luggage from room to the car
while depature.
 Arranging the departure papers in the
departure file.
 Bringing news paper bag from H.K
deparment.
 Tagging news paper with the bag at the
guest door.

HOUSEKEEPING
 Room making with room attendant.
 Bed making,dry mopping,wet
mopping,bathroom cleaning,etc.
 Sorting of soiled linen.
 Issuing fresh linen to the restaurant.
 Putting fresh linen,bottel water and other
amenities on each floor.
 Guest Call attent on h.k desk.
 Store pick-up.
 Turndown service,replacing emenities,mini
bar.

EXPERIENCE
I VIKAS.A.SAWANT would like to share my
experiencewithmy teacher and colleagues.I completedmy
trainingfrom FORTUNESELECT EXOTICA . My training
experiencewas reallymemorablefor me because it has
thought me a lot of good things which will help me in future
for my career. It was an excellent workingexperiencewith
FORTUNEHOTEL. As the staffof the hotel was too
corporativeand the working conditionswere favorableand
safe for the staff as well as the trainees.
I got my industrial trainingdone in the different
departmentsof the hotel such as BANQUETS,KITCHEN,
FOOD&BEVERAGE, HOUSEKEEPING,FRONTOFFICE
& ACCOUNT'S/STORE. My senior staffwould always use to
tell me whatever problemmay arisebe readyto face it in a
positivemanner. I have always listened to them, I
use to watch their way of working in manner of talking to the
guest, handling guest problem, etc.
The staffof the hotel was very good in the way
of talking& teaching the work. I had learned many new
things from the hotel even my managers use to appreciateme
in my work.

I have enjoyed working withthe fortunehotel,
that reallyhelped me to gainknowledgeof hospitality
industry. The staff members were very cooperativeand strict
at the learning part.There was a atmospherelikea family. In
the departmentthere is a lot of unity and responsibilitywhich
thought us how to gainknowledgeand to prosper our own
personalityas well as how to achieve hospitalitygoals. The
traininghad improvedmy communication&technicalskill.
The overallexperienceof the hotel was very nice.
BIBLOGRAPHY
www.slideshare.net
www.google.co.in
www.fortunehotels.in
www.zomato.com
www.linkedin.com
www.fortuneselectexotica.com

www.expedia.co.in
Employee Hand Book
http://www.cleartrip.com/

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