1. VINCENT J. DEFAZIO, DM
CORPORATE
• CURRENT –Professor of Organizational Strategy, Capella University; Counsel to Management,
Independent.
• RECENT – (1) Counsel to Management to a sustainability investment advisory firm focused on
funding the deployment of on-site clean energy and energy efficiency improvements
(2) Director of Strategy and Professional Development & VP of Professional Services, for a
Microsoft Gold Partner. Developed and launched new business process management consulting
services and vertical market strategy; created proposals, managed projects and Microsoft
Certified Professional (MCP) engagements for six to ten consultants; developed and
implemented learning plan for the organization. Doubled annual revenue within one year and
expanded geographical market share.
(3) Chief Executive Officer, dietary supplement manufacturer. Developed strategic plan, cut
costs, and stopped revenue leaks via lean process redesign.
(4) Project Consultant to develop and implement Microsoft Global Systems support strategy.
• Independent Business and Systems Management Consultant. Strategic Planning and Analysis;
Organization Design; Business Process Analysis; Business Systems Adaptation of Enterprise
Resource Planning (ERP); Customer Relationship Management (CRM) Business Systems and
training; IT Strategic Planning; Project Management of all phases of the System Development
Life Cycle (SDLC); project turnaround.
• Staff and Management positions – chief, construction planning and control; Sr. business analyst;
manager, economic analysis; Sr. business systems analyst; lead system business designer;
timberlands inventory systems project manager; wood products manufacturing IS department
manager; pulp & paper manufacturing department manager - Georgia Pacific, Portland OR;
Champion International, Hamilton, OH; U.S. Plywood, Atlanta, GA.
ACADEMIC
• Current, Doctoral Dissertation mentor, School of Business and Technology; PhD program,
Capella University
• Current, professor and instructor of business organization strategy, Subject Matter Expert,
Strategy, School of Business and Technology, Capella University
• Visiting scholar, dissertation committee, Capella, University
• Adjunct professor, Critical Thinking, Strategy, Management, on-line and on ground, University of
Phoenix.
PROFESSIONAL SEMINARS & PUBLICATIONS
• Business Productivity Assessment – Techniques for Trusted Advisors in Tough Times. The
Institute of Management Consultants, Oregon Chapter.
• Business Ethics Workshop – The Institute of Management Consultants, Oregon Chapter and the
Atkinson School of Management, Willamette University.

2. VINCENT J. DEFAZIO, DM
• Customer Service Leadership Skills and Customer Relationship Management, a Doctoral
Dissertation.
• Leading Customer Relationships: Iomega CRM letter.
• Introducing New Technology through Change Management: A Human Factors Approach: QED
Information Sciences, Inc.
• Project Management and Applications Developers Guidelines; Portland General Electric (Enron).
DISSERTATION PRESS RELEASE
ANN ARBOR, Mich., December 19, 2005 - ProQuest Information and Learning's annual analysis of the
best-selling dissertations and theses shows that business research was the most sought after by scholars
and libraries worldwide in 2004. ProQuest Dissertations and Theses (PQDT) databases contains more
than 1.8 million titles. While the database records dissertations from hundreds of academic disciplines,
this year's top ten dissertations are all about business - with such topics as knowledge management, E-
learning, and leadership earning spots on the list.
In the best-selling dissertation of 2004, Vincent James DeFazio, DM., addresses the problem of
ineffective organizational leadership in his work "Customer service leadership skills and
customer relationship management." DeFazio wrote his 141-page study at the University of
Phoenix. The results of his research indicated that investment in a customer service
representative's leadership skills contributes to emotional, cognitive, and customer relationship
capabilities. A unique mix of leadership skills and CRM capabilities will enhance customer
relationships and will constitute a competitive advantage that translates into customer
retention, more up-sell and cross-sell opportunities, and an increased lifetime value of
customers.
CREDENTIALS
• DM (Doctor of Management), Organizational Leadership, 2003. University of Phoenix.
• CMCE (Certified Management Consultant, Emeritus). Institute of Management Consultants. ,
New York, since 1991.
• MBA (Master of Business Administration). Jacksonville State University.
• BS in Agriculture. The Ohio State University.
• 1st
Lieutenant US ARMY Signal Corp.
11/2016