1. AFFORDABLE ACCESS TO JUSTICE FROM AFRICA’S MARKET LEADER
YOUR COMPLETE GUIDE TO OUR PERSONAL
LEGAL PROTECTION PLAN
2014
WHEN EVERY MAN LIVES WITHOUT LAW.
EVERY MAN LIVES WITHOUT FREEDOM.
(POPE BENEDICT XVI)
RELYANT LEGAL PLAN
ubi jus ubi remedium
2013/105133/07

2. TABLE OF CONTENTS
LEGAL PROTECTION
FAMILY LEGAL PROTECTION
GROUP LEGAL PROTECTION
HOME EMERGENCY
LOST ASSIST
FOR MOTORIST
MOTOR ASSISTANCE
LICENSE ASSIST
FOR LANDLORDS
PROPERTY LET
LEGAL SERVICES
FOR FAMILIES
INSTANT LAW LINE
. EVERYDAY LEGAL PLAN
. RELYANT HOUSEHOLD LAW
FOR LANDLORDS
. RELYANT HOUSEHOLD LAW
ABOUT US
OUR HISTORY
CUSTOMER RELATIONS
GET A QUOTE
HOW TO CLAIM
FIND US

3. FAMILY LEGAL PROTECT
We all face situations in our everyday lives that could require legal help to resolve should
difficulties arise.
Problems with your employer,
are all common issues that you could face.
o With legal aid now available to only the minority, it makes sense to ensure that you are
adequately protected should you find yourself facing a
legal dispute.
o RELYANT Family is designed to provide the expert legal help and assistance needed to protect you
and your family against common
overstretching your resources
FAMILY LEGAL PROTECTION
We all face situations in our everyday lives that could require legal help to resolve should
Problems with your employer, faulty goods or services and the increasing threat of identity theft
are all common issues that you could face.
With legal aid now available to only the minority, it makes sense to ensure that you are
adequately protected should you find yourself facing a daunting, time-consuming and expensive
RELYANT Family is designed to provide the expert legal help and assistance needed to protect you
and your family against common legal issues, without the worry of running up solicitors costs and
stretching your resources.
We all face situations in our everyday lives that could require legal help to resolve should
faulty goods or services and the increasing threat of identity theft
With legal aid now available to only the minority, it makes sense to ensure that you are
consuming and expensive
RELYANT Family is designed to provide the expert legal help and assistance needed to protect you
without the worry of running up solicitors costs and

4. GROUP LEGAL PROTECTION
You are a member of a group, be it professional, sporting or social, you may share a common need for legal
protection relevant to that particular group.
If you or a member of your group are involved in a legal dispute, we will cover legal costs for a range of potential
disputes including employment problems and bodily injuries. You can select whichever sections of the policy are
most suited to your needs:-
• Employment
• Legal Defence
• Tax
• Bodily Injury
• Property Protection
• Counselling 3
• Help line

5. HOME EMERGENCY
Any domestic emergency can catch you unawares. Whether you suffer unexpected damage to your roof, doors and
windows, blocked drains or problems with your heating, it can be stressful to find a reputable contractor willing to come
out quickly, not to mention the worry of how much it could cost.
A RELYANT Home Emergency policy offers a low cost solution and provides you and your family with assistan
you face a domestic emergency. One call to our helpline and we will arrange for one of our approved contractors to
make emergency repairs to your home, providing you with peace of mind.
HOME EMERGENCY
Any domestic emergency can catch you unawares. Whether you suffer unexpected damage to your roof, doors and
with your heating, it can be stressful to find a reputable contractor willing to come
out quickly, not to mention the worry of how much it could cost.
Home Emergency policy offers a low cost solution and provides you and your family with assistan
you face a domestic emergency. One call to our helpline and we will arrange for one of our approved contractors to
make emergency repairs to your home, providing you with peace of mind.
Any domestic emergency can catch you unawares. Whether you suffer unexpected damage to your roof, doors and
with your heating, it can be stressful to find a reputable contractor willing to come
Home Emergency policy offers a low cost solution and provides you and your family with assistance should
you face a domestic emergency. One call to our helpline and we will arrange for one of our approved contractors to

6. HELPING YOU SURVIVE
Dealing with a significant loss following a major incident such as a fire or flood can be a nightmare for anyone. Should
the worst happen, you will need specialist claims support to help get things back to normal as quickly as possible.
Making a claim for a large loss is often a complicated and time
dedicated expert to manage your claim from day one.
Loss Assist insurance will pay for a dedicated loss adjuster to support you through this diff
and negotiating on your behalf to make sure that any insured losses are paid fairly and on time.
What the policy provides
• A visit from a dedicated professional within 24 hours of claim notification
• Preparation, submission and negotiation of your claim
• Updates and support throughout the claims process
• Cover for the cost of experts such as engineers, architects, surveyors or contractors where required to prepare
the claim
LOSS ASSIST
HELPING YOU SURVIVE A LARGE LOSS TO YOUR HOME
Dealing with a significant loss following a major incident such as a fire or flood can be a nightmare for anyone. Should
the worst happen, you will need specialist claims support to help get things back to normal as quickly as possible.
claim for a large loss is often a complicated and time-consuming process, so it's good to know you will have a
dedicated expert to manage your claim from day one.
Loss Assist insurance will pay for a dedicated loss adjuster to support you through this difficult time, preparing the claim
and negotiating on your behalf to make sure that any insured losses are paid fairly and on time.
A visit from a dedicated professional within 24 hours of claim notification
d negotiation of your claim
Updates and support throughout the claims process
Cover for the cost of experts such as engineers, architects, surveyors or contractors where required to prepare
Dealing with a significant loss following a major incident such as a fire or flood can be a nightmare for anyone. Should
the worst happen, you will need specialist claims support to help get things back to normal as quickly as possible.
consuming process, so it's good to know you will have a
icult time, preparing the claim
Cover for the cost of experts such as engineers, architects, surveyors or contractors where required to prepare

7. MOTOR ASSISTANCE
Being involved in an accident or your vehicle unexpectedly breaking down can be a worrying and stressful experience.
The problem of finding a reputable repairer to come out to you, plus potentially costly recovery call out charges can
really add to the hassle of the situation.
RELYANT Motor Assistance offers a low cost solution. We can provide you with access to a network of approved
breakdown services and repairers. Just one call to our specially trained telephone operators will ensure that help is on
its way to you, meaning you never have to worry about being stranded on the roadside again.
With cover in place, there are no emergency call out charges and the first hour of labour at the roadside is free.

8. Losing your licence can have serious consequences,
Even the most careful drivers can make mistakes and fall foul of the law.
Unfortunately the costs of legal advice and expert representation should you face prosecution can be prohibitive
those who would suffer the most from a driving ban.
Licence Assist from RELYANT is designed to provide motorists with affordable legal help. It offers a motor legal advice
helpline, legal representation if you are at risk of losing your licence and a f
happen and you’re disqualified from driving.
If you have held a full SOUTH AFRICAN driving licence for at lea
and are at least 21 years old, then you could benefit fr
LICENCE ASSIST
Losing your licence can have serious consequences, especially if you rely on your licence for work or personal reasons.
Even the most careful drivers can make mistakes and fall foul of the law.
Unfortunately the costs of legal advice and expert representation should you face prosecution can be prohibitive
those who would suffer the most from a driving ban.
is designed to provide motorists with affordable legal help. It offers a motor legal advice
helpline, legal representation if you are at risk of losing your licence and a fixed monthly benefit should the worst
happen and you’re disqualified from driving.
driving licence for at least two years, are a permanent SOUTH AFRICAN
and are at least 21 years old, then you could benefit from a Licence Assist policy from only R89 per month.
especially if you rely on your licence for work or personal reasons.
Unfortunately the costs of legal advice and expert representation should you face prosecution can be prohibitive for
is designed to provide motorists with affordable legal help. It offers a motor legal advice
ixed monthly benefit should the worst
st two years, are a permanent SOUTH AFRICAN resident
per month.

9. PROPERTY LET
As a landlord you may be lucky enough to enjoy a successful, problem-free relationship with your tenants - however,
this isn’t always the case.
You could find yourself stuck with a difficult tenant who doesn't:
• Look after the property
• Pay the rent on time
• Pay the rent at all
Make sure you are protected with our Property Legal Protection policy, which offers comprehensive cover against a
wide range of potential legal disputes faced by landlords including Property Damage, Repossession, Eviction of
Squatters, Rent Recovery, Legal Defence, Rent Arrears, Hotel Expenses and Storage Costs.
We will assist you in resolving these problems and help to remove problematic tenants and pursue them for unpaid
rent. Our policy also provides access to our telephone help lines which include SA Law Legal Advice and SA Tax Advice,
Domestic Assistance and a counselling service.

10. INSTANT LAW LINE
QUICK AND EASY TELEP
Life throws all sorts of things at us, so getting the right advice when you need it can be invaluable. How would you like
personal legal advice at your fingertips when it suits you? RELYANT is one of SA
advice, and RELYANT Instant Law Line gives you quick and easy legal advice whenever you need it.
For just R200 per month or R2400 a year, you can have unlimited access to telephone legal advice whenever you want it.
Alternatively, you can get advice on a single legal iss
ready to answer your calls 24 hours a day, seve
JOIN NOW FOR
We cover all everyday areas of law**. The most common questions we handle are on consumer rights, employment
issues, parking problems, holiday and flight problems, tenancy and landlord disputes,
probate issues.
We can help you with virtually all the general legal questions you are ever likely to have. Our advice centre is in the UK
and your call will be answered promptly by our qualified legal advisers. There are no limits on
Sign up online today and you could be getting personal legal advice in five minutes' time.
There are a variety of payment options to suit different needs and circumstances, so why not give it a try today?
JOIN NOW
INSTANT LAW LINE
QUICK AND EASY TELEPHONE LEGAL ADVICE
Life throws all sorts of things at us, so getting the right advice when you need it can be invaluable. How would you like
ingertips when it suits you? RELYANT is one of SA's biggest providers of telephone legal
Instant Law Line gives you quick and easy legal advice whenever you need it.
a year, you can have unlimited access to telephone legal advice whenever you want it.
Alternatively, you can get advice on a single legal issue for a one-off fee of just R85. Our qualified legal advisers are
ready to answer your calls 24 hours a day, seven days a week*.
JOIN NOW FOR AFFORDABLE LEGAL ADVICE
cover all everyday areas of law**. The most common questions we handle are on consumer rights, employment
issues, parking problems, holiday and flight problems, tenancy and landlord disputes, neighbour problems, wills and
We can help you with virtually all the general legal questions you are ever likely to have. Our advice centre is in the UK
and your call will be answered promptly by our qualified legal advisers. There are no limits on the length of your calls.
Sign up online today and you could be getting personal legal advice in five minutes' time.
There are a variety of payment options to suit different needs and circumstances, so why not give it a try today?
Life throws all sorts of things at us, so getting the right advice when you need it can be invaluable. How would you like
telephone legal
a year, you can have unlimited access to telephone legal advice whenever you want it.
. Our qualified legal advisers are
cover all everyday areas of law**. The most common questions we handle are on consumer rights, employment
problems, wills and
We can help you with virtually all the general legal questions you are ever likely to have. Our advice centre is in the UK
the length of your calls.
There are a variety of payment options to suit different needs and circumstances, so why not give it a try today?

11. EVERYDAY LEGAL PLAN
Whatever stage you are at in life, sometimes we could all benefit from some legal advice and assistance. At DAS we’re
taking a fresh approach to legal services by creating the Everyday Legal Plan, a new type of legal product that provides
advice and support for everyday legal matters for a fixed monthly price. DAS is here to make everyday legal matters
simple.
ALL OUR PLANS PROVIDE THE FOLLOWING BENEFITS:
• 24/7 access to telephone legal advice on the laws of South Africa
• An annual face to face consultation with your plan solicitor
• 25% discount on your plan solicitor’s legal fees for anything that falls outside your plan’s cover other than
bankruptcy, conveyance and criminal cases.

12. RELYANT HOUSEHOLDLAW / FOR FAMILIES
RELYANT Household law makes negotiating life’s legal issues easier with its useful advice and document-building tools.
The site offers easy-to-complete formal letters for making complaints about unsatisfactory goods and services, as well as
a range of interactive documents, all powered by the innovative Rapidest technology.
A wide variety of legal matters are catered for, including:
• Making a will
• Consumer complaints
• Creating a power of attorney
• Getting a divorce
• Disputes with neighbors
• Contesting a parking ticket
• Identity theft concerns.

13. RELYANT HOUSEHOLDLAW / FOR LANDLORDS
RELYANT Household law is our legal information and document preparation website that contains a wealth of useful
advice and document building tools for landlords to help you resolve tricky legal problems.
Our resources range from easy-to-complete, formal letters that you can use to help you manage your properties for the
full letting lifecycle, from an initial rental agreement through to termination of tenancy and repossession.
These include:
• Accelerated possession proceedings
• Possession because of rent arrears
• Residential tenancy agreements
• Housemates/flat mates agreement
• A range of landlord's notices and letters

14. ABOUT US
OUR HISTORY
UNDER CONSTRUCTION
CUSTOMER RELATIONS
UNDER CONSTRUCTION
GET A QUOTE: We have recently launched our new Commercial Legal Protection Standalone policy.
You can now buy both Loss Assist policies and Commercial Legal Protection policies.
To get a quote for Loss Assist Home, Loss Assist Business or Commercial Legal Protection, please visit
www.smhpklaw.co.za
If you would like to discuss a quote you have recently completed, please contact our sales team on:
079 515 9149
HOW TO CLAIM: You can also report a claim to us by phoning the number on your policy documents.
In order to get the best from your claim it is very important to read through the Guidance Notes.
To gain the maximum benefit from your policy, you should follow these simple guidelines if you are faced with a
potential legal dispute:
1. It is always important to get legal advice from us as soon as possible.
2. If you think you may have to claim, please do not instruct a solicitor unless we have given our permission.
If you do we will not pay the costs involved.
3. If you call the Legal Advice Service to discuss a problem that might lead to a claim it is important to note
that, because the service provided is confidential, a telephone call to the Legal Advice Service does not
constitute notification of a claim under the policy
FIND US: : Unit 5 , Park Alpha, Du Toit Street, Bellville
: 021 828 2287 / 074 961 3668
: 086 595 5284
: info@smhpk.co.za