3. People with a growth mindset believe that a person’s
true potential is unknown (and unknowable); that it’s
impossible to foresee what can be accomplished with
years of passion, toil, and training.
For people with a fixed mindset every situation calls
for a confirmation of their intelligence, personality,
or character.
4. Growth Mindset
Intelligence Can Be
Developed
Skills Come
From Practice
Failure Is Feedback in
the Learning Process
Flaws Are Places to Improve
Fixed Mindset
Intelligence Is Fixed
Skills Are Inherent and
Cannot Be Learned
Failure Is Devastating
and Even Debilitating
Flaws Are Embarassing
6. What is going okay?
Managers get a sense for what an employee
thinks they are good at. This gives managers
opportunities to provide employees with
chances to master their skills or share their
skills with others.
1
7. What is not going okay?
Managers get a sense for what an employee
thinks they are not good at. This gives
managers opportunities to provide
employees with chances to develop and
overcome perceived obstacles.
2
8. Why isn’t this okay?
This helps managers get to the bottom of what
the employee feels is causing low performance.
3
9. How can we help you do better?
Managers get a sense for what an employee
sees as a solution to help the overcome
obstacles and gain experience.
4
10. How are we blocking your skill
growth or personal development?
A great manager will take some responsibility in
the feedback and will take the time to listen to
employees so they can truly understand and
engage in constructive conversation.
5
11. What are you interested in doing?
This gives managers an end point (or at
least a starting point for change). It’s
important that people articulate what it is
they want to do to make room for
personal growth.
6
12. Personal success is when you work
your hardest to become your best.
In a growth mindset,
