1. Wendy Follmer
8681 Noblestown Road
Mc Donald, PA 15057
724-255-7439
wendyfollmer@gmail.com
SUMMARY
Call Center Representative with expertise providing customer support in high call volume
environments. Exceptional computer aptitude and telephone etiquette.
WORK HISTORY
1996 to Present
BLACK BOX NETWORKSERVICE
Customer Sales & Service
 Effectively managed a high-volume of inbound and outbound customer calls.
 Gathered and verified all required customer information for tracking purposes.
 Managed customer calls effectively and efficiently in a complex, fast-paced and
challenging call center environment.
 Addressed and resolved customer product complaints empathetically and professionally.
 Take on other responsibilities, such as special proje cts, with the proper instruction.
 Assisted supervisor with absentee report on excel.
 Enter orders from multiple sources, such as email, faxes and web.
 Effectively correspond with customers through web-chats.
 Data entry when customer accounts need to be coded or decoded.
 Communicate with technicians to make sure customer is purchasing the correct item for their
application.
 Work alongside with the Credit Department to resolve customer's order.
1985 to 1993
ROLM
Admin
 Ordered and distributed office supplies while adhering to a fixed office budget.
 Typed proposals and training material for the ROLM Phone System.
 Entered time cards and expense reports.
 Maintainedthe copier and supplies.
 Coordinated the conference rooms and refreshments for customer me etings.
 Post-cutover at customer sites on phone system.
 Trainednew customer’s on the main console.
Education
1985 Bradford Pittsburgh, PA
Administrative Certificate
SKILLS
Microsoft Office, Surado email system, Microsoft A/X order/operating system, Maestro
order/operating system.
ACTIVITIES
 Band Parent/Band Booster
 Softball Coach
 Fort Cherry School District volunteer, 1994-2013